Does NOT Work!
Oaken had maintenance between Dec 13 to Dec 14 yet they could not fix the app issue. Right after login the app crashes. I won’t be using Oaken for banking until the app is fixed.
Non working app
Unusable, hangs after the login page
Obstacles to accessing money
Can't login, so I can't access money from the app
display problems
I'm been having a lot of display issues with the app for the past few weeks. It is practically unusable : amounts displayed are frequently incorrect.
Sept25: my problems were solved by the latest app update. Thanks.
Sept25: my problems were solved by the latest app update. Thanks.
Worst app I’ve used in a long time
I can’t believe this is a financial banking app. This is hands down the worst app I think I’ve ever experienced. Everytime I try to log in using Face ID, it says to log in the regular way because of an update. When trying to log in the regular way the wheel just spins and doesn’t actually log me in. I’ll delete the app, reinstall it, and then it will work for a few more weeks with Face ID before the same issue. A useless app.
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display problems
I'm been having a lot of display issues with the app for the past few weeks. It is practically unusable : amounts displayed are frequently incorrect.
Can’t login with the APP
Input user name and password then jump to a blank page.
Do not put any money here unless you want to call on the phone all the time
Do not use this financial company to do any investment unless you want to call them on the phone all the time. Both apps and websites have sooo many bugs. Even for resetting password on their digital platform you need to call them on the phone for that! This is a company that’s probably basically relying on old people to continue business. Once their older clients pass away they will not sustain their business anymore unless they can make their digital platform useable. Every time it’s so frustrating that I’m withdrawing my investments from them no matter if my GICs have been matured yet
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garbage won’t even let you login
The latest ui change was bad enough — was it designed by the un-sighted? — but now I can’t even login at all because it keeps popping up a nonsensical message that I need to ‘update my personal information’ via the website. This might be fine except that I have already done that 100 times and the garbage still blocks me from logging in. A message to ‘support’ results in a ‘we cant assust you’ so the question there would be ‘why do you exist’ then?
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Transfers…
Here’s how crappy this app is. I attempt to set up another bank to transfer from Oaken if and when required.
After making me jump through all the hoops, the app times out and kicks me out before the process has time to complete. With all progress lost. I wish I was making this up but I’m not.
Do they not test these things? This was done Jan 25 2024 after updating to the latest version. I cannot wait to see what else doesn’t work…
After making me jump through all the hoops, the app times out and kicks me out before the process has time to complete. With all progress lost. I wish I was making this up but I’m not.
Do they not test these things? This was done Jan 25 2024 after updating to the latest version. I cannot wait to see what else doesn’t work…
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Not Useful
To actually do anything, the app just opens up the browser which then makes you log in again. What's the use of having an app?
Broken autofill/paste
Cant autofill or paste in the app.
Also no etransfer or bill payments so its not a real financial institution.
IBKR has much higher rates and same delay in transfers.
Also no etransfer or bill payments so its not a real financial institution.
IBKR has much higher rates and same delay in transfers.
Does what I need
This app is easy to use, does what I need it to do. Meets all my expectations!
Solid app
Latest update is great. Quick and easy account opening.
Hire better developers
Using RBC app vs this, it’s night and day. Invest in hiring better developers. This app is definitely not a native app but some web based UI.
Can’t login
Since I first downloaded it several months ago, the app has never allowed me to login to my account. Despite this the same credentials work on the website just fine!
Oops really?
We are all back to “oops something went wrong try again later” “Oops “ is not a word one uses when handling peoples money. You use it when you spill something etc. Your app should work so much better than this please
Bad Tablet Display
The updated app now opens on my iPad running iOS 15.6.1.
However the user interface is designed for a phone in a portrait display. The app should utilize a full screen for tablets in landscape mode. Developers need to do a lot of front end work on this application to make it appealing to tablet users. Otherwise the web version is a better full screen view.
However the user interface is designed for a phone in a portrait display. The app should utilize a full screen for tablets in landscape mode. Developers need to do a lot of front end work on this application to make it appealing to tablet users. Otherwise the web version is a better full screen view.
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Ap not working
I am losing confidence in the digital platform. This ap just will not work on my IPhone 7x
FaceID stopped working
It worked for a while then for some reason it stopped.
