Scammers.
Drivers will accept booking then spend 10 minutes in the same location before even coming your way and if you try cancel due to the excessive waiting oakwell will charge you a fee.
Scam
Charged me for a taxi I didn’t even take then when I called complaining they lied and said the driver was waiting for me when he wasn’t
Watch your payments
So I’ve ordered quite a few taxis recently through the app and paid their recommended price it would cost for the trip up front via Apple Pay.
I’ve noticed that if the trip costs less than what they say on the app…you don’t get refunded the difference but if the trip costs more you do.
I’ve also noticed that if you prebook a taxi on the app and again pay up front, then cancel the trip over the app because you no longer need it…again you will not get refunded…
If you are using this app to book a taxi, best thing to do is pay cash in the taxi, because if people are not paying attention to their bills they are getting ripped off!
I’ve given this app 2 stars simply because of how easy it is to get a taxi and shows you updates on where they are
I’ve noticed that if the trip costs less than what they say on the app…you don’t get refunded the difference but if the trip costs more you do.
I’ve also noticed that if you prebook a taxi on the app and again pay up front, then cancel the trip over the app because you no longer need it…again you will not get refunded…
If you are using this app to book a taxi, best thing to do is pay cash in the taxi, because if people are not paying attention to their bills they are getting ripped off!
I’ve given this app 2 stars simply because of how easy it is to get a taxi and shows you updates on where they are
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Late
Was on a tight schedule and the driver was 10 minutes late from my pre-picked time
Mr
Great service and friendly driver
Disgusting taxi firm. Avoid.
You agree a price via the app and they change how much you are charged after the journey without telling you! Taxi journey was £20 but they charged £29 and I even gave them a £5 tip. Will never use again.
Excellent
Fast pick up, fast drop off , driver 10/10, thanks
Good journey
Nice guy
Charges incorrectly
Booked on this app with a stop in between and the price quoted was £4.30. The driver charged us £5 ? Is this right !!
review
very nice guy had a lovely conversation
Nice ride
Good lad
Nope!
Drivers accept jobs late after a rebooking, stay in the same spot for 5 minutes and then cancel the job, appalling
App faulty
Cannot order on app as it does not allow you to authenticate your card. The screen just has the keyboard over the ok button with no way to access it
Shocking App
I've changed me email address and can't log onto the app because the old app has remembered my phone number. I've rang Oakwell four days running to ask them to delete my account so I can create another one. I can't create a new account. Absolutely shocking service. Uber it is in future
Payment always locks out the app
If you order a taxi and something goes wrong it locks you out. Keep getting code1.
Have used oakwell for years but its like they dont want you to book them through the app anymore.
Have used oakwell for years but its like they dont want you to book them through the app anymore.
Absolutely appalling
This company as gone downhill dramatically. To have the cheek to put your prices up and then proceed to make your customers wait 45 mins for a car to dispatch. Will be finding another taxi rank to use as my patience has worn out with these.
Shocking
I use this taxi service and it's so unpredictable, I pre book a taxi at 8pm for 3:40am and it doesn't bother to give me a driver like I start work at 4am and they just don't turn up majority of the time like drivers purposely skip my request!
Unable to use
Unable to use app as verification code was never sent.
Rubbish App!
I don’t know who designed this app but it’s absolutely ridiculous! I have been trying to download this joke of an app for a few days now. After entering my details it states that ‘we have sent you a code’; what code?? Checked my messages and emails; no code has been sent! Can’t believe it’s been given a 2.8 rating. I would’ve rated it a 1! Defo more work needed. Run by amateurs. The taxi firm and the creators of this app are totally unprofessional and lack good service.
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Disappointing
Not quite sure what’s going on but I can honestly say after years of my custom I won’t be using this app or your services again. The app lies about waiting time and in fact sometimes the cat just disappears. I couldn’t use the app this afternoon (for what ever your reasons are) and after waiting 8 mins in cue to be answered I was told the waiting time is an hour and yet they prices have gone up in the afternoon?? For what? To be told I have to wait an hour?
I actually never know when to book a taxi anymore with you guys. It’s a sad state of affairs because your company WAS by far the best and you’ve now just really let yourselves down 😞
I actually never know when to book a taxi anymore with you guys. It’s a sad state of affairs because your company WAS by far the best and you’ve now just really let yourselves down 😞
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