UPDATE - I Feel Ripped Off!
Subject: Follow-Up: Refund Promised on August 19
On August 19, I was contacted by Cormac from Oasis Team, who apologized for the way I had been treated and informed me that my money would be refunded. I was asked to provide my preferred method of payment, which I did.
Since then, I have received no further communication and no refund.
I expect Oasis to honor the commitment that was made to me. If you tell a customer that you are issuing a refund and ask them how they would like to receive it, then follow through.
Please confirm immediately that my refund is being processed, the amount being refunded, and when I can expect to receive it.
I would appreciate this being resolved without any further delays.
I was charged Annual Subscription prior to FREE Trial Ending! Sent in Circles afterward!
I signed up for the free trial believing I had until the cancellation date to decide whether I wanted to continue. Instead, I was charged approximately $47 for an annual subscription, which came as a surprise.
What frustrated me most was trying to get help afterward. Oasis told me that because the subscription was purchased through Apple, they could not issue a refund and that billing matters are handled by Apple. However, when I contacted Apple, I was told they could not provide a refund because it involved a third-party app. As a customer, I was left stuck in the middle with no resolution.
Whether the billing terms were disclosed somewhere in the fine print or not, the process was not clear to me when I signed up. Had I understood exactly when the annual charge would occur, I would not have enrolled in the free trial.
I genuinely feel ripped off and disappointed by the experience. More transparency around billing and refund responsibility would help prevent customers from finding themselves in the same situation.
Based on my experience, I would not recommend this app.
On August 19, I was contacted by Cormac from Oasis Team, who apologized for the way I had been treated and informed me that my money would be refunded. I was asked to provide my preferred method of payment, which I did.
Since then, I have received no further communication and no refund.
I expect Oasis to honor the commitment that was made to me. If you tell a customer that you are issuing a refund and ask them how they would like to receive it, then follow through.
Please confirm immediately that my refund is being processed, the amount being refunded, and when I can expect to receive it.
I would appreciate this being resolved without any further delays.
I was charged Annual Subscription prior to FREE Trial Ending! Sent in Circles afterward!
I signed up for the free trial believing I had until the cancellation date to decide whether I wanted to continue. Instead, I was charged approximately $47 for an annual subscription, which came as a surprise.
What frustrated me most was trying to get help afterward. Oasis told me that because the subscription was purchased through Apple, they could not issue a refund and that billing matters are handled by Apple. However, when I contacted Apple, I was told they could not provide a refund because it involved a third-party app. As a customer, I was left stuck in the middle with no resolution.
Whether the billing terms were disclosed somewhere in the fine print or not, the process was not clear to me when I signed up. Had I understood exactly when the annual charge would occur, I would not have enrolled in the free trial.
I genuinely feel ripped off and disappointed by the experience. More transparency around billing and refund responsibility would help prevent customers from finding themselves in the same situation.
Based on my experience, I would not recommend this app.
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Response from developer
Hi Roseanna apologies for your experience being thrown between support teams. Apple handles all billing for App Store purchases and charges annual plans up to 24 hours before trial end, which is why it hit early. Apple's support guidance likewise tells users to cancel trials more than 24 hours before the renewal date or the subscription may renew. I have personally replied to your support ticket with other options to help find a good resolution here.
Doesn’t have anything in Canada, wasted 65 bucks
Started the 3 day trial and it took 65 bucks from me instantly, no refunds and scammed me, don’t even have items to scan in Canada and it’s all ai not trustworthy
Oasis
A better app bc it shows you ingredients, chemicals compounds,…. And what are the better choices to make to be in your best health
Horrible
Was billed immediately upon downloading the app even though it said 3-day free trail. Avoid at all cost, scammers
There’s literally no one else doing it like them
We really have to understand what we’re intake and putting on and in our body. And luckily it starts with these guys.
