Hate the new app
New app is absolutely terrible. No idea why they changed something that was perfectly user-friendly and functional. So frustrating!
No longer supports iOS 15.8
So disappointing as I used to do a regular shop with them but had to delete since the latest upgrade doesn’t support older iOS on my iPhone 5SE. Oh well back to the desktop …probably!
Just stopped working
With no warning
Best supermarket App
Probably best supermarket app I’ve used the delivery tracking is really good and editing my order.
New app is awful
I had to update my app and it’s awful, particularly on the trolley section as it had so many buttons showing which I would rarely use let alone have them on the screen all the time, as well as having the last check out time on a banner and the total price banner taking up far too much screen space too. I ended up using the website on my laptop as I couldn’t see what I was buying. Please remove these options or enable me to dismiss them.
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I keep being asked to update my App, even though I have already updated.
I keep being asked to update my App, even though I have already updated.
My iPhone software is up to date, and I’ve tried to delete the Ocado App and reinstall via the Apple site, but I still get the message to update theOcado App. Very frustrating.
My iPhone software is up to date, and I’ve tried to delete the Ocado App and reinstall via the Apple site, but I still get the message to update theOcado App. Very frustrating.
Notifications
Since this new App I am receiving constant marketing notifications which I can’t switch off unless I turn off notifications altogether. Clearly I want notifications to receive order updates so frustrating I have to put up with marketing push notifications. Pretty sure this is against GDPR?
I also couldn’t apply for a refund on my last order but that may be because it was placed on the old order so will give the benefit of the doubt on that one…
I also couldn’t apply for a refund on my last order but that may be because it was placed on the old order so will give the benefit of the doubt on that one…
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Disaster transition to new app
For the grocery retailer that is supposed to be the market leader in technology, this new app process is a disaster. The old app is still needed for some orders but not others. Email communication is inaccurate and constant error when shopping. Product sizes also much harder to identify on new app. I expected better
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Horrible new app
Why fix what wasn’t broken?
I’ve been using Ocado for 10+ yrs and always use the app. I’ve stuck with you through the switch from Waitrose and the constant price increases, and honestly part of that was the ease of shopping.
This new app design is horrid - poorly organised, confusing/not intuitive at all - now you have to hunt for things that were previously obvious (like receipts for past orders). It is genuinely awful, and enough to make me shop elsewhere.
Please reconsider the design - ‘refresh’ I get…ruining a (previously) excellent and intuitive shopping experience, I don’t.
I’ve been using Ocado for 10+ yrs and always use the app. I’ve stuck with you through the switch from Waitrose and the constant price increases, and honestly part of that was the ease of shopping.
This new app design is horrid - poorly organised, confusing/not intuitive at all - now you have to hunt for things that were previously obvious (like receipts for past orders). It is genuinely awful, and enough to make me shop elsewhere.
Please reconsider the design - ‘refresh’ I get…ruining a (previously) excellent and intuitive shopping experience, I don’t.
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Frustrating
Why is the App so frustrating ? I have constant problems with moving delivery to different times or days, it just won’t let me do it and I have to phone Ocado to resolve this. They are helpful and apologetic but this is happening too often. Now I am logged out and can’t sign in, it says I have to call Ocado for assistance. I just wish I wouldn’t have to deal with this all the time….
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Recent update
It doesn’t work, it keeps freezing. Also I would like to see my previous orders and the use by dates
Why, just increase delivery cost
Poor, just an unnecessary cosmetic update, more difficult to navigate and not intuitive.
Very colourful, bigger icons, more data transfer.
If anyone replies tell me what was wrong with the previous version.
Actually it will probably reduce the number of orders I make.
Minus stars if allowed.
Very colourful, bigger icons, more data transfer.
If anyone replies tell me what was wrong with the previous version.
Actually it will probably reduce the number of orders I make.
Minus stars if allowed.
App is dismal
Why are you not making any improvements? You have thousands of people telling you the same thing.
Superb!⭐️⭐️⭐️⭐️⭐️
We also have been using ocado since lockdown and have used them every month or even twice monthly from then on as the service is second to none. I can honestly hand on heart say we have never had a mistake or issue in all that time which is pretty good going. The website is simple and accessible with great choices and excellent food. The drivers have always been so friendly and helpful which is amazing in a job that I’m sure has its difficulties at times. Infact if we are on holiday or have to make alternate arrangements for some reason we miss occado! I also love how easy it is to add food to your order later on and of course the genius idea of being able to recycle your bags by giving them back. An all round first class experience.
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Excellent.
We’ve been using Ocado for over 10 years and they have gone from strength to strength. The drivers are very helpful and considerate and the stock range and lack of substitutions is a real plus. Moreover, Ocado are great value for money and refunds for unfit items are straightforward. If you do need to contact customer services, I’ve always found them helpful and professional.
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Payment handling is a joke
So frustrating. Why do you make it so difficult to manage your payment details? I’ve got a failed payment as my card details changed and there’s no way of changing the failed order to new card details. I’ve added a new card but nope, no way to change it. Terrible app. If they can’t get payments right then why should we trust them with our money. Poor effort Ocado.
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Superb service
No other “ supermarket “ provides the service that Ocado does . No payment until shopping delivered. Bags ( charged for BUT refunded on return) used to pack shopping . Customer service agents are without fault always happy to help and really friendly . All this and M and S food ! What more could you want ???
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Not Great
Fed up of the app not connecting. Slow response time. Pretty rubbish at the moment, compared to how it used to be
Great variety
I love my Ocardo deliveries. The amazing selection on goods enables you to try so many products that you don’t find in the supermarket. Excellent service , delivery staff always polite .
Terrible app
Terrible app for ‘a high tech company’
The Ocado app needs rebuilding from the ground up, the UI / UX is painful.
Competitors such as Tesco have apps 5 years ahead of Ocado.
Besides UI / UX the app lacks basic functionality. I’ve had to move back to ordering with Tesco due to the awful app experience.
The Ocado app needs rebuilding from the ground up, the UI / UX is painful.
Competitors such as Tesco have apps 5 years ahead of Ocado.
Besides UI / UX the app lacks basic functionality. I’ve had to move back to ordering with Tesco due to the awful app experience.
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