Odin Help: Service Desk

Wisdom at every endpoint. Odin is the mobile companion to the Odin IT support platform — RMM, ticketing, PSA, contracts, and billing in one stack. Everything your team runs from the dashboard travels with them: triage a ticket on the drive over, start a timer at the door, reboot a server from the parking lot, and close out billable work before you're back at a desk. SERVICE DESK - Full ticket queue with triage, replies, notes, attachments, and status changes - Reminders and alerts, with push notifications straight to your device - A searchable wiki and a personal scratchpad for the notes that don't belong on a ticket - Your team's help-desk phone directory, with one-tap dialing and copy REMOTE MONITORING AND MANAGEMENT - Browse every managed endpoint across Windows, macOS, and Linux - Full hardware and software inventory per device - Vulnerability findings surfaced per endpoint - Send commands to a single machine, or run one action across many at once TIME AND PAYROLL - Per-ticket work timers that keep running in an ongoing notification, so the clock is always one glance away - Shift punch in and out, with optional location capture so a shift's start and end can be verified - Effort review, pay rates, reconciliation, and payroll runs CUSTOMERS AND REVENUE - Customer and contact records, editable in the field - Agreements — MSA, SOW, and OSA — reviewable and signable from your phone - Products, cloud price schedules, invoices, invoice reminders, and a value log DELIVERY - Project boards, backlog, roadmap, and team events - Workflows and a shared file library BUILT FOR THE WAY YOU WORK - Rearrange the bottom bar: every destination can be switched on, off, or reordered - On iPad, pin the full navigation as a docked sidebar and let content use the width - Eight colour themes with light, dark, and high-contrast variants - Switch between tenants without signing out - Sign in with a password and MFA, an emailed code, a magic link, or your Microsoft work account Odin requires an account on the Odin platform. If your organisation doesn't use Odin yet, visit odinhelp.com.