Odin Help: Service Desk

A rebuilt ticket screen, a customizable home dashboard, full Spanish support, and reminders that finally work like a to-do list. TICKETS - The ticket view is now a slide-up card with its own tab bar: Details, Contact, Conversation, Lore, and Actions. The conversation is one tap away instead of four screens down. - Close-out, work class, and workflow runs open as sheets without leaving the ticket. - New Call details card: a phoned-in ticket now shows who rang, the number that reaches them, and what was captured on the call, instead of reading like a forwarded email. - Voice tickets arrive with a real summary and title, the language the caller asked for, and an urgency inferred from the report. - WhatsApp joins email, SMS, voice, web, and API as a ticket channel. - Reply and note fields stay above the keyboard while you type. - The CC panel and quick actions now follow their tenant toggles. HOME DASHBOARD - Admins can design one dashboard layout for the whole tenant: which panes appear, their order, size, column count, and heading. The app renders the same layout as the web dashboard. - Ticket counts and the drill-down behind each tile now agree with the ticket list. REMINDERS - Write your own reminders with a title and notes, scheduled for later or left undated as a plain to-do. - Tick reminders off from the list. Completed ones, and reminders on tickets that were resolved, closed, or deleted, drop away on their own, with a "Show completed & stale" toggle to bring them back. - "Remind me later" from a push notification now works for read-only technicians, and opening a reminder notification goes straight to that reminder. LANGUAGE - English and Spanish throughout, across every screen. The app follows your device language and you can override it in Account, Preferences. Dates, numbers, and currency follow the language you pick. AGENTS AND ENDPOINTS - The Endpoints tab is now Agents, matching the web sidebar. - Add and remove agent tags from the list or the agent detail screen. NAVIGATION - Files, Migrations, Reminders, Scratchpad, and Workflows are grouped under a new Tools section. SALES AND BILLING - Copy non-signing viewers on any MSA, SOW, or OSA. Each gets a read-only link and the executed PDF, and the sign page refuses their signature. - OSAs gain a Project-Specific Terms section and service allowances denominated in dollars. - Issued invoices link to a customer-facing per-ticket breakdown you can share. - Projects can cap payout with a maximum payable hours value, respected in payroll effort. FIXES - Scratchpad edits no longer fail to save from a double-encoded request. - Sign-in code emails now reach Microsoft 365 inboxes instead of junk.