App has improved
Response from developer
Hello, Thank you for your feedback. We're sorry to hear that you experienced this issue while using the app. Your comments have been shared with our technical team for review, as we are continuously working to improve the app's performance and user experience. If the issue continues, please contact our support team with your device model, operating system version, and a screenshot or screen recording of the error. This will help us investigate the problem more efficiently. Thank you for helping us improve our service.
Scam!
Response from developer
Hi, thank you for raising this, and we understand why it looked that way. Deleting your account does close it. However, Odix Pay is a regulated business, and anti-money-laundering laws legally require us to keep customer identification and transaction records for a set period after an account is closed: in Australia, the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 requires these records to be kept for seven years, and in Canada the Proceeds of Crime (Money Laundering) and Terrorist Financing Act requires at least five years. We are not allowed to erase them early, and this is why the same email or phone number can't be used for a new sign-up straight away. These records are kept securely, only for this legal purpose, and are never used for marketing. If you'd like us to confirm the status of your closure request, our team will gladly check it for you. You can reach us in the app via Live Chat, WhatsApp or Telegram, or at info@odixpay.com with your Odix ID. Odix Pay is registered with AUSTRAC in Australia and is subject to AUSTRAC's AML/CTF supervision, and is registered with FINTRAC in Canada as a money services business. Please never share your password, verification codes or full card number with anyone, including us. Odix Pay Support Team ODIX TECHNOLOGY AUS. PTY LTD (ACN 663 951 120, ABN 99 663 951 120), 45 Cambridge Street, Lidcombe NSW 2141, Australia, is registered with AUSTRAC on the Virtual Asset Service Provider Register and the Remittance Sector Register. FINTRAC MSB registration (Canada): ODIX TECHNOLOGY CAN. LTD. (formerly Nemesis Pay LTD.), FINTRAC MSB C100000522, BC1466880.
Need’s fixing
Team not solving my problems
Application fix
Response from developer
Thank you for your feedback. We’re sorry to hear about the display issue you experienced. Such issues are usually related to device or screen settings. We kindly recommend updating the app, checking your device settings, and if possible, trying again on a different device. If the issue persists, please contact our support team so we can investigate further. We will be happy to assist you. Thank you for your understanding. ODIX Pay Team
