Off The Charts Reviews: Is It Legit?

Customer Experience

Positive experience32.2% of reviews
Neutral3.4% of reviews
Negative experience64.4% of reviews

~ Based on 59 written reviews from the US App Store.

Is Off The Charts Safe?

Not enough ratings yet to assess Off The Charts.

Is Off The Charts Legit?

Off The Charts - OTC appears legitimate, with a few gaps. AppsHunter Legitimacy Score for Off The Charts is 78/100.

Based on 78 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

App doesn’t let you check out

App hasn’t worked in months tells you invalid checkout details when you try to check out . The desktop website doesn’t work either

Placing orders NEVER works.

They do everything possible to make a simple pickup impossible. The website won’t let you check out at all anymore. Literally, it will not let you access the checkout screen on the app or website. I’ve only ever been able to do so once, and when I did what I ordered apparently wasn’t in stock. There’s no way of knowing what they have in store making any online shopping completely pointless.
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Rewards needs help

I’m constantly trying to figure out how this reward program works. I’ve ordered multiple times, never get credit. Finally realized you need to log in and claim it. Ok fine. Learned my lesson, now I log in and try and claim it “must be done within 1 hours bruh. Either give us the rewards or don’t. It’s annoying
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Doesn’t function

I’ve only been able to place one online order my very first time. Now I get an error and the order doesn’t even go through lol. Search only shows you 10 results. And no, not at a time, period. Half the items don’t have product photos. Browsing is useless as they don’t update inventory so if it says they have it, they don’t. I seriously don’t know how you can have an e-commerce app this bad.
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Unusable for me

It ads it’s own date of birth for me and i can not change it. Redownloading does not help.

lol

Have the reviews hidden imagine that

IT issues?

I had almost a full stamp card. And the site deleted my card . I have all my receipts. Why’d it disappear?

Jury Still Out

Went by the store today they weren’t set up for first time visitors or veterans but they were just opening it so I’ll cut them some slack. The app has a rewards program but you have to go in and manually enter the order number within an hour of your purchase at the store or they expire lol. The store employee was really cool and patient if not for him the whole experience would’ve been somewhat underwhelming. The app really needs a dark mode.
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Just doesn't work

App is completely useless. You enter your info then it's just a blank app. If you tap products or anything else, nothing works at all.

Finally feels polished

Everything just works better now

Punch card ftw

Love the digital punch card. Used to always worry about keepig the physical ones safe, now it's one less headache

Fav feature is awesome

Saving my favorite products makes reordering so quick

So much better than before

The new update is a big improvement. Everything feels smoother and faster, and I really like the new look

Buggy

As someone who works in IT, I ran into several issues trying to place a delivery order:

* The app does not allow manual address searches. It displays: “Location search is not enabled for this build yet.”
* Using “Current Location” resolves to the wrong address (696 Hawthorne St instead of my actual location at 675 Hawthorne St), with no obvious way to correct it.
* The website checkout fails because the embedded Google Map doesn’t load correctly and displays a Google Maps JavaScript error instead of validating the address.
* The app and website appear to have different bugs, making it difficult to complete an order.

The product selection is excellent, but the ordering experience needs attention. Address validation should allow manual correction, GPS results should be editable, and the Google Maps integration should fail gracefully instead of blocking checkout.
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Fix

Fix the damn app and website

Fix your app!

This app is terrible!! The funniest part is it’s a marijuana shop app!!! STONERS LOL😂👍

The app is terrible

The glitching is stupid. Never loads anything past the home page. Deinstalled and installed again and didn’t work.

Don’t bother downloading the app for your first customer 25% off

I downloaded the app because it said I needed to for the first customer discount of 25% off and I should have listened to the reviews and stars on here. Don’t bother because the deal magically will show on the webpage but when you download the app it will say you need to first turn on notifications to get the deal, then you needed to start location services to get the deal. It just doesn’t exist. I think it’s a sly way to get people to sign up which they will probably sell your phone and email to a customer list somewhere. Lost my business because so many other dispensaries will make discounts easy and welcoming
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What happened

How do the stamp cards work I recently went in and purchased a product gave my rewards card to get stamped i was told to download app now no more stamps on rewards card she said the stamps i had would be on the app so i did the app no rewards i went and purchased again and no rewards..can you please tell me how the rewards on app works i was 2 stars away from getting my 40 percent off other than that great good prices
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App no good

This app needs a lot of work done . Easier to just go on my phones browser