Great for date nights!
My boyfriend and I love using Offline to pick a spot for our date nights and supporting small businesses. I’ve also brought and introduced so many friends to the restaurants that are advertised on Offline! We have returned to many of the restaurants that have become our favorites since discovering them through the app.
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Response from developer
Very happy to hear you and your boyfriend are enjoying the app. Thanks so much for the referrals :) If there is anything we can do for you, just let us know at support@letsgetoffline.com; have a wonderful day!
Not happy with the customer service
I’ve been a member for sometime and even supported this app for free via social media.. recently I cancelled my membership and was still charged. I reached out thinking they would understand and it was no big deal.. WRONG Charlene from customer service was rude and less than helpful or understanding.
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Lack of new options
I’ve been a member for about six months now and I don’t think they’ve added new restaurants in Austin since joining. Maybe one or two at most.
I don’t understand why I would renew this app if new restaurants aren’t being added.
I don’t understand why I would renew this app if new restaurants aren’t being added.
Great way to try out new restaurants!
Total game changer. I’ve tried so many new restaurants since downloading offline. Obsessed!
Great for people who love to go out
I’ve had offline for a year and I talk about it all the time! I love trying new places and having a directory of local spots where I can use my discount has helped me save money and discover restaurants that I’ve loved but might not have known about without it. Offline events are really fun and generous. I love how they collaborate with the restaurants and encourage tipping on the total before the discount. The customer service is friendly and responsive. It’s a great deal and a great opportunity.
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Response from developer
Very happy to hear you are enjoying the app. :) If there is anything we can do for you, just let us know at https://support.letsgetoffline.com/! Have a wonderful day!
“Premium Offers” - Bad Idea
The more “premium offer” restaurants you add, the more subscribers you will lose. Especially for subscribers who often dine alone or separate tickets.
Membership
My membership expired and they took my 10 unused credits. Robbery and insane. My area offered like 12 places to eat and you can reuse them after a certain amount of months
Dishonest and Rude Business Practices
Beware that if you select a monthly membership at sign up, they will “upgrade” you two days before your trial ends for an annual subscription and charge your card for that amount without your consent
Customer service was slow and rude and blamed me for not checking my emails. I don’t know in what world they think it’s good business to pull the rug out from under their customers like this and then act the way they do.
Customer service was slow and rude and blamed me for not checking my emails. I don’t know in what world they think it’s good business to pull the rug out from under their customers like this and then act the way they do.
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Great food
I’ll be back
Glad I Tried It, But Wouldn’t Recommend
Was pleasantly surprised with variety at first and purchased the one year membership. However, a few months in, I noticed no new restaurants were appearing, and several were even dropping off the list each month. Most of what was left was chain restaurants. Customer service was also subpar.
Don’t waste your time and money
Honestly. This isn’t even close to being worth it.
There are very few restaurants, and they have such specifics for use it all basically goes to waste.
They have also changed the rules multiple times just since I downloaded the app three months ago. They change how credits work, when they can use, roll overs, extensions, etcetera.
Their customer service is TRASH. They don’t read any emails or messages but just use pre defined content and hot keys and auto responses.
I have literally asked them to read my emails and stop using the same pre defined content, to which they replied with the SAME pre defined content, except for they changed the timeframe of credits because in the week I had been trying to get help, they changed the rules again.
They refuse to escalate any issues and ignore any and all requests for management or anything.
Save your money. Don’t use this.
There are very few restaurants, and they have such specifics for use it all basically goes to waste.
They have also changed the rules multiple times just since I downloaded the app three months ago. They change how credits work, when they can use, roll overs, extensions, etcetera.
Their customer service is TRASH. They don’t read any emails or messages but just use pre defined content and hot keys and auto responses.
I have literally asked them to read my emails and stop using the same pre defined content, to which they replied with the SAME pre defined content, except for they changed the timeframe of credits because in the week I had been trying to get help, they changed the rules again.
They refuse to escalate any issues and ignore any and all requests for management or anything.
Save your money. Don’t use this.
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Response from developer
Hey Cate. As said in the customer support chat again and again, we read everything, responded to you, and did everything you said we didn't do in this message. Our support team escalated it to me, and I explained everything and cancelled your account and refunded you. We changed how things work right at the beginning of your membership, which I get is annoying but we ultimately think it's a better experience for the other thousands of members that have stayed with us through the transition.
Great until it wasn't
I stupidly paid in advance for a year of membership. It was great for the first three months, but now the "new and improved" program and app do not allow me to select any offers. I've paid the fees, but the app is not allowing me to add any offers.
Edited to add: Apparently the app does not work with the default iPhone text settings. You have to change the default text size to a tiny size in order to use it. REALLY bad UI experience.
Edited to add: Apparently the app does not work with the default iPhone text settings. You have to change the default text size to a tiny size in order to use it. REALLY bad UI experience.
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Disappointment
This used to be an app I shared with everyone and hyped up. Really disappointed in the changes you’ve made to the membership. You used to pay $15 to get 2 coupons that got you $10-$20 off per coupon. Now you still pay $15 for 1 credit that gets you $10-$20 off. So I’m paying $15 for what exactly? To maybe get $5 off occasionally and break even on most visits, or be out $5 that could have gone to their tip? I will definitely be canceling my membership, as just getting “insight on new restaurants” is free on multiple social media pages and platforms outside of yours. This is what happens when you support a company from their start up, and they get greedy. No thank you.
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Response from developer
You get 2 credits each month for your membership fee, not 1. If you had only one, that was an issue with our credit transition and you should write into support and we will 100% fix this. We'd love for you to update your review once you get this fixed.
So worth it
Honestly the best app out there. You get your money’s worth for SURE! I’ve been to places that I wouldn’t have checked out on my own. The app is super helpful and user friendly and the customer service is always available if you have a problem. Definitely recommend it to everyone I know so they can enjoy it as much as I have. Love it!!!!!!!
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First offer redemption
The restaurant, service and food were wonderful! No one at the restaurant had any clue about Offline and the redemption process didn’t make sense. The restaurant honored the $15 off. I would assume the restaurants receive compensation for this program but how can they document it if there is no code or other method to do so. Not planning to redeem my other offer until I know this is fixed. Very disappointing for a new company in Indianapolis to start off this way.
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Unimpressed
I started a trial to see if this would be worth paying monthly or even annually for. The first restaurant I went to would not accept the offer because they were “no longer partners with offline”. Why was I given this restaurant offer if they were no longer partners? Very unimpressed with this app so far and with offline customer service teams response. Don’t even bother.
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Food quality
The food was delicious
$10 Discount, $10 Service Charge
Tried to use a $10 lunch offer, the restaurant added a $10 Offline service charge…
Falsely charged my card
When I signed up, it said it would charge my card on July 1… Instead it charged it today, May 24, 2024! I should have used a credit card. I would report it as fraud.
A must
The app is handy to t member to use the coupon. Customer service is quick and helpful. Selections are easy. Calendar is helpful
