App doesn’t work properly, and customer service doesn’t reply back
I have come to London for a 2 day trip with my friends and decided to do some bike ride. I installed the Ofo app as per the hostel’s guide suggestion as they said the app is easy to use and the service is affordable.
I immediately installed the app and topped up my wallet with some suggested balance (the suggested top up amount of $10) and, after getting everything settled, I couldn’t find any bike. Nothing was showing up in the app and I couldn’t find anything useful which could instruct me to get to use it more immediately and put me in the bike ride asap (as we were very short on time). Also, the app was crashing quite a lot.
Therefore, since we couldn’t use the app - as my friends wouldn’t even get the sms so they couldn’t get to the point I did - we gave up from using Ofo bike.
Now I’ve tried to contact the app support many times to understand the situation and whether I could get a refund. For my surprise, none of the mail addresses listed in the app seem to work - one of them returns the message and I’ve never gotten a reply from the second one.
When I contacted Apple for help, they’ve asked me to leave a review as a last resort, before Apple can take it more seriously.
I immediately installed the app and topped up my wallet with some suggested balance (the suggested top up amount of $10) and, after getting everything settled, I couldn’t find any bike. Nothing was showing up in the app and I couldn’t find anything useful which could instruct me to get to use it more immediately and put me in the bike ride asap (as we were very short on time). Also, the app was crashing quite a lot.
Therefore, since we couldn’t use the app - as my friends wouldn’t even get the sms so they couldn’t get to the point I did - we gave up from using Ofo bike.
Now I’ve tried to contact the app support many times to understand the situation and whether I could get a refund. For my surprise, none of the mail addresses listed in the app seem to work - one of them returns the message and I’ve never gotten a reply from the second one.
When I contacted Apple for help, they’ve asked me to leave a review as a last resort, before Apple can take it more seriously.
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Dont waste your time!
A year ago I wrote a 4 star review of Ofo. Today 1. My only concern a year ago was the number of bikes with issues. Now they are charging just to unlock it! And then if you find out its broken ... Well good luck. I was overcharged twice, emailed them. Its been THREE MONTHS and NO response. 6 weeks ago I asked them to refund the balance on my account and my deposit. They removed the deposit but have not returned it to me. The balance in my wallet still shows but I can't use it unless I give them another deposit! Yeah right!
Ofo is BAD business. There are better bikes out there. Better condition and less money with a real customer service team. If its available in your a tea I would recommend MoBike
Ofo is BAD business. There are better bikes out there. Better condition and less money with a real customer service team. If its available in your a tea I would recommend MoBike
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Theives!
Ofo stole my deposit.
I had been using ofo, downloaded from the US app store, in China, where I was charged 3x the local rate by the app and charged for each of the times I opened a broken bike. That's a lot, frankly, because their bikes are garbage. Literally half the ofo bikes littering the streets in Beijing are unrideable.
One day a special offer popped up in my app. "Ride deposit free" it said. Sounds good, right? Especially since who knows when this fly by night operation is going to collapse entirely.
So anyway, I pressed the button. Instantly, instead of returning my deposit to my card, it gets converted to "ofo credit," which is only refundable in theory. I have made repeated attempts to contact the company and the emails listed in the app are delinquent, and I have made numerous other unsuccessful efforts to contact them. They have an F rating from the Better Business Bureau. Don't be fooled by their fake rating on the app store, which is undoubtedly the work of gorilla marketers in China.
I had been using ofo, downloaded from the US app store, in China, where I was charged 3x the local rate by the app and charged for each of the times I opened a broken bike. That's a lot, frankly, because their bikes are garbage. Literally half the ofo bikes littering the streets in Beijing are unrideable.
One day a special offer popped up in my app. "Ride deposit free" it said. Sounds good, right? Especially since who knows when this fly by night operation is going to collapse entirely.
So anyway, I pressed the button. Instantly, instead of returning my deposit to my card, it gets converted to "ofo credit," which is only refundable in theory. I have made repeated attempts to contact the company and the emails listed in the app are delinquent, and I have made numerous other unsuccessful efforts to contact them. They have an F rating from the Better Business Bureau. Don't be fooled by their fake rating on the app store, which is undoubtedly the work of gorilla marketers in China.
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Great Idea, App Malfunctions
I live in China and these bikes are everywhere... it’s an awesome idea, but the app NEVER works correctly. It constantly times out, sometimes when unlocking the bike, and sometimes when trying to complete a trip. If it times out when unlocking, I can’t use the app at all. If it times out when completing the trip, I end up getting charged for a trip that is several HOURS longer than my actual ride. This is not due to lack of cell service- all of my other apps work fine, and this happens every single time I use the app.
The bikes are also pretty rough- many with broken brakes. I only attempt use ofo still because I have a credit in my account. If you live in China, don’t bother- use mobike instead.
The bikes are also pretty rough- many with broken brakes. I only attempt use ofo still because I have a credit in my account. If you live in China, don’t bother- use mobike instead.
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Amazing idea, subpar execution
Ofo would be amazing if... there was ever one actually near you. Not only are there too few bikes, the app is also totally unreliable in terms of pinpointing where the bikes are. I have showed up at the alleged spot literally 15+ times only to find no bike. When you are in a rush you don’t have time to put your Sherlock hat on and investigate where it actually is... I went from an excited user to a very unlikely user in the future due to these issues.
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