App doesn’t work properly, and customer service doesn’t reply back
I have come to London for a 2 day trip with my friends and decided to do some bike ride. I installed the Ofo app as per the hostel’s guide suggestion as they said the app is easy to use and the service is affordable.
I immediately installed the app and topped up my wallet with some suggested balance (the suggested top up amount of $10) and, after getting everything settled, I couldn’t find any bike. Nothing was showing up in the app and I couldn’t find anything useful which could instruct me to get to use it more immediately and put me in the bike ride asap (as we were very short on time). Also, the app was crashing quite a lot.
Therefore, since we couldn’t use the app - as my friends wouldn’t even get the sms so they couldn’t get to the point I did - we gave up from using Ofo bike.
Now I’ve tried to contact the app support many times to understand the situation and whether I could get a refund. For my surprise, none of the mail addresses listed in the app seem to work - one of them returns the message and I’ve never gotten a reply from the second one.
When I contacted Apple for help, they’ve asked me to leave a review as a last resort, before Apple can take it more seriously.
I immediately installed the app and topped up my wallet with some suggested balance (the suggested top up amount of $10) and, after getting everything settled, I couldn’t find any bike. Nothing was showing up in the app and I couldn’t find anything useful which could instruct me to get to use it more immediately and put me in the bike ride asap (as we were very short on time). Also, the app was crashing quite a lot.
Therefore, since we couldn’t use the app - as my friends wouldn’t even get the sms so they couldn’t get to the point I did - we gave up from using Ofo bike.
Now I’ve tried to contact the app support many times to understand the situation and whether I could get a refund. For my surprise, none of the mail addresses listed in the app seem to work - one of them returns the message and I’ve never gotten a reply from the second one.
When I contacted Apple for help, they’ve asked me to leave a review as a last resort, before Apple can take it more seriously.
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Dont waste your time!
A year ago I wrote a 4 star review of Ofo. Today 1. My only concern a year ago was the number of bikes with issues. Now they are charging just to unlock it! And then if you find out its broken ... Well good luck. I was overcharged twice, emailed them. Its been THREE MONTHS and NO response. 6 weeks ago I asked them to refund the balance on my account and my deposit. They removed the deposit but have not returned it to me. The balance in my wallet still shows but I can't use it unless I give them another deposit! Yeah right!
Ofo is BAD business. There are better bikes out there. Better condition and less money with a real customer service team. If its available in your a tea I would recommend MoBike
Ofo is BAD business. There are better bikes out there. Better condition and less money with a real customer service team. If its available in your a tea I would recommend MoBike
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Theives!
Ofo stole my deposit.
I had been using ofo, downloaded from the US app store, in China, where I was charged 3x the local rate by the app and charged for each of the times I opened a broken bike. That's a lot, frankly, because their bikes are garbage. Literally half the ofo bikes littering the streets in Beijing are unrideable.
One day a special offer popped up in my app. "Ride deposit free" it said. Sounds good, right? Especially since who knows when this fly by night operation is going to collapse entirely.
So anyway, I pressed the button. Instantly, instead of returning my deposit to my card, it gets converted to "ofo credit," which is only refundable in theory. I have made repeated attempts to contact the company and the emails listed in the app are delinquent, and I have made numerous other unsuccessful efforts to contact them. They have an F rating from the Better Business Bureau. Don't be fooled by their fake rating on the app store, which is undoubtedly the work of gorilla marketers in China.
I had been using ofo, downloaded from the US app store, in China, where I was charged 3x the local rate by the app and charged for each of the times I opened a broken bike. That's a lot, frankly, because their bikes are garbage. Literally half the ofo bikes littering the streets in Beijing are unrideable.
One day a special offer popped up in my app. "Ride deposit free" it said. Sounds good, right? Especially since who knows when this fly by night operation is going to collapse entirely.
So anyway, I pressed the button. Instantly, instead of returning my deposit to my card, it gets converted to "ofo credit," which is only refundable in theory. I have made repeated attempts to contact the company and the emails listed in the app are delinquent, and I have made numerous other unsuccessful efforts to contact them. They have an F rating from the Better Business Bureau. Don't be fooled by their fake rating on the app store, which is undoubtedly the work of gorilla marketers in China.
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Great Idea, App Malfunctions
I live in China and these bikes are everywhere... it’s an awesome idea, but the app NEVER works correctly. It constantly times out, sometimes when unlocking the bike, and sometimes when trying to complete a trip. If it times out when unlocking, I can’t use the app at all. If it times out when completing the trip, I end up getting charged for a trip that is several HOURS longer than my actual ride. This is not due to lack of cell service- all of my other apps work fine, and this happens every single time I use the app.
The bikes are also pretty rough- many with broken brakes. I only attempt use ofo still because I have a credit in my account. If you live in China, don’t bother- use mobike instead.
The bikes are also pretty rough- many with broken brakes. I only attempt use ofo still because I have a credit in my account. If you live in China, don’t bother- use mobike instead.
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Amazing idea, subpar execution
Ofo would be amazing if... there was ever one actually near you. Not only are there too few bikes, the app is also totally unreliable in terms of pinpointing where the bikes are. I have showed up at the alleged spot literally 15+ times only to find no bike. When you are in a rush you don’t have time to put your Sherlock hat on and investigate where it actually is... I went from an excited user to a very unlikely user in the future due to these issues.
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Perfect when they work
It’s a perfect idea and I love it, I just have three complaints.
1) I’m at midterms and now almost all the bikes are broken, I can’t find a working bike so I have to walk 2 miles to my dorm
2) The prices change without telling you. The start of the year it was .50 cents per ride, now it’s $1.50 and I don’t have any explanation given to me as to why it is this way
3) They charge you even when a bike is broken. I have unlocked bikes only to find they’re broken and no one reported it so now I’m paying $1.5 for a ride I can’t even have. It should either A) hold the charge until they confirm that the bike is broken and then if it isn’t charge you OR B) Make it that if the bike is broken and you cancel without a minute it doesn’t charge you for it.
I will reiterate, it’s a great idea and I love it, but only when it works. Bikes should be fixed more than they are and the charges are sometimes unfair or unexplained leading to discontent. I like Ofos but the company needs a lot of restructuring to continue being something that me and my peers will use.
1) I’m at midterms and now almost all the bikes are broken, I can’t find a working bike so I have to walk 2 miles to my dorm
2) The prices change without telling you. The start of the year it was .50 cents per ride, now it’s $1.50 and I don’t have any explanation given to me as to why it is this way
3) They charge you even when a bike is broken. I have unlocked bikes only to find they’re broken and no one reported it so now I’m paying $1.5 for a ride I can’t even have. It should either A) hold the charge until they confirm that the bike is broken and then if it isn’t charge you OR B) Make it that if the bike is broken and you cancel without a minute it doesn’t charge you for it.
I will reiterate, it’s a great idea and I love it, but only when it works. Bikes should be fixed more than they are and the charges are sometimes unfair or unexplained leading to discontent. I like Ofos but the company needs a lot of restructuring to continue being something that me and my peers will use.
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BEWARE OF UNAUTHORIZED CHARGES
I dowloaded this app. It forced me to pay 200 yuan for a deposit. I paid and waited for the deposit to be given back to me. Now it is just credit on my account when it said it was a deposit. I contacted their support email several times and have received no answers from then. Later I found out that this is a common practice by this company. Do your research before and see how they have this issue in several countries. Stay away from this company. You’ve been warned.
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Don’t use if you’re a tourist
I was in Beijing and wanted to try it out, unfortunately the “free ride” bike didn’t work, so I decided to pay. Headaches later, I’ve paid a “deposit” and minimum payment, totaling $40. I assumed the deposit would be refunded at some point, but it hasn’t been refunded, and the support doesn’t seem able to help in any way. Basically paid $40 to struggle for 30 minutes to find a bike that actually worked, then ride a piece of junk for an hour. Total ripoff for a tourist!
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No customer service
I bought 10 Euros credit because it was supposed to come with a 3 euro bonus. I should have 13 euros on my account, but instead received 5 euros. I contacted customer service two days ago and still haven’t heard back. The bikes are decent—almost every bike I’ve rented has had at least one problem—the gears skip, the basket is loose, the bell has been broken. This is clearly not ofo’s fault, but when you rent a bike and it works poorly, you can’t switch bikes for free—you have to pay again or just accept an uncomfortable ride. The positive is that the bikes have three gears (although with half the bikes I rented, I couldn’t use all the gears) and are not terribly heavy.
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Bad service, no customer service, take my deposit no refund
I used my phone number create an ofo account and put my deposit. Then I went to America and didn't use it for a year. I didn't change my phone number and didn't ask for refund. When I come back this year, redownload this APP, it tells me to register again. So where is my account? Where is my deposit? Supper bad service, and no credit company. Be careful when you use it.
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Terrible app
Terrible app. Used so much bandwidth you can’t map anything while it’s running. Being able to use maps while biking somewhere is pretty important. Sends the same notification about the operating area every time you touch the screen making it hard to use the app bc you’re constantly clearing the notification. Won’t let you search for a second bike (say, if wanting to ride with a friend who is having signal trouble).
Very very frustrating app that ruined the experience the 3 times I tried ofo bikes. Half the bikes were in need of repair, but the app was the big negative. Definitely won’t use ofo again, which is a shame bc I love biking.
Very very frustrating app that ruined the experience the 3 times I tried ofo bikes. Half the bikes were in need of repair, but the app was the big negative. Definitely won’t use ofo again, which is a shame bc I love biking.
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Extremely poor customer service.
The company was great, and I even recommended it to friends and family. But, after a recent visit to San Diego most of the bikes were broken and the app still charged us for each bike that we couldn’t ride. In fact, after submitting a repair report, it won’t show the trip completed... time is just ticking away and I haven’t been there for a week! *No response from the company after many attempts*
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Very unreliable here in San Diego
Every other ofo bike is severely damaged. It was very fun and efficient when it was first brought to San Diego but it seems like not much is put into maintaining the bikes. So many bikes are damaged. You can walk for 15 minutes to a bike just to find it has to handle bad grip. The basket has been ripped off. And it is being used as a post in a homeless persons camp. This is a sight I see more often then not. Many bikes have parts taken off. Ofo doesn’t let you know when these bike are out of service. I’ve seen the same broken bike sit outside on the corner of my street for 2 weeks. Great idea. Just wish more was taken into consideration in terms of maintenance.
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Feature request!
I love the app.. just downloaded it this week and used it for the first time today - what a great idea!
My suggestion would be to have the ability to send data to the health or workout apps on the iPhone, so that I don’t have to start a workout on my Apple Watch for “bike ride,” it would just automatically add it.
Add that and my rating would be 5 stars!
My suggestion would be to have the ability to send data to the health or workout apps on the iPhone, so that I don’t have to start a workout on my Apple Watch for “bike ride,” it would just automatically add it.
Add that and my rating would be 5 stars!
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Great service; some improvements needed
Ofo is a terrific service. I use it regularly and it’s super convenient, a great idea and well-executed. A couple of issues, though: (1) the app is slow to update so some bikes show up on the map but are not really available, or are in a different location than the app displays; (2) bike availability could be improved. Maybe it’s London specifically but sometimes it’s hard to find a bike nearby, which erodes the convenience aspect; (3) since bikes are not that widely available, bikes needing repair exacerbate the problem — sometimes the only bikes we can find are faulty ones.
Overall, though, I highly recommend it! It’s super convenient and easy.
Overall, though, I highly recommend it! It’s super convenient and easy.
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DC Ofo hit & miss
I’m surprised by all the rave reviews because that is not the case here in Washington DC. On multiple occasions the app shows bikes that don’t exist. And before Ofo claims I just couldn’t find the bike, that is not the case. In one instance, Ofo directed me to a bike supposedly located in a baseball diamond near the Washington monument. This was an open space area with no trees or buildings, yet once again there was no bike to be found so I had to walk another 3 blocks to a competitor bike company. Your mileage may vary but in my experience this is the worst app of the many dockless bike companies in DC.
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unreliable
the concept of the app is great. price per ride is pretty cheap. my only complaint about the app is how unreliable the GPS for the bikes are. when i see a bike on the map and try to go to it, it’s like a 50/50 gamble for whether the bike is actually there. it’s very frustrating for me. it gets me home late; rather than getting a bike, i’d have to walk. finding a bike is like trying to find gold.
overall, this is a good app, but don’t completely rely on it to get you places.
-rebecca
update: 7/6/18
today my friend and i had horrible luck with the app. my friend had a defective bike. she had to unlock it twice, costing her more money than she would have wanted. the bike took a lot of effort to pedal with, and it also made this screeching noise the whole time she rode it.
overall, this is a good app, but don’t completely rely on it to get you places.
-rebecca
update: 7/6/18
today my friend and i had horrible luck with the app. my friend had a defective bike. she had to unlock it twice, costing her more money than she would have wanted. the bike took a lot of effort to pedal with, and it also made this screeching noise the whole time she rode it.
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Great service, app has some issues
I love everything about dockless bike sharing and use it a lot despite having my own bike! But this app is poorly designed. The map screen is half hidden by a pop up advertising a free week and a huge unlock button, and often I accidentally click the pop up when I’m looking for bikes. And overnight I got 39 push notifications telling me to purchase an ofo pass. Please spend a little more time on your UI ofo!
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Why I love ofo!
First off ofo is such an amazing app in countless ways! It allows for easy and fast transportation. With tons of bikes and gps to find them. Another reason why I find this app to be so amazing is the price! Not only is I just an hour for a dollar but because my cluelessness I’ve accidentally forgot to stop it on my phone! The ofo saying I rode it for 71 hours. My heart nearly stopped but thanks to the generosity of ofo the stop it at 5 dollars which twice had come in so handy. Ofo is by far one of the top apps when it comes to transportation
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Gross business strategy and full of fraud charge
For everyone who want to use ofo in mainland China, don’t use this app! It charge a higher deposit fee, two time the version from Chinese App Store or other Chinese version. The per ride rate is also twice higher than the Chinese version! Beside the gross business strategy, it charges even if you get a unusable bike! Go for alternative providers who take no deposit and friendlier fee if you ride in mainland China!
对于想在中国大陆使用ofo的所有人，请勿使用此应用程序！它收取较高的存款费，是中国区App Store或其他中文版的两倍。每次骑乘的费用也比中文版高两倍！除了歧视性的商业策略之外，坏车也会先被会收取费用，需要你自己报告退还！如果您在中国大陆骑车，请选择不收取任何押金和费用更友好的提供商！
对于想在中国大陆使用ofo的所有人，请勿使用此应用程序！它收取较高的存款费，是中国区App Store或其他中文版的两倍。每次骑乘的费用也比中文版高两倍！除了歧视性的商业策略之外，坏车也会先被会收取费用，需要你自己报告退还！如果您在中国大陆骑车，请选择不收取任何押金和费用更友好的提供商！
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