Overseas
I live in Australia and we don’t have as much refurbishing as I would like to see. Reading this journal helps me think of the possibilities for my place. And I know if I can’t get something in Australia I can get it in the US or Europe. Thanks for the help.
Again?
So this year you don’t even provide a link to purchase a subscription renewal when I try to give you money. Do you even test your programming? 2019 app development fail...
At least you are consistent at being unusable year after year
the last time your app updated it took 4 months and countless emails, posts and stalking to get my subscription to work and here we go again. Fire your developers cause they have failed you and you are failing me. Back to paper
At least you are consistent at being unusable year after year
the last time your app updated it took 4 months and countless emails, posts and stalking to get my subscription to work and here we go again. Fire your developers cause they have failed you and you are failing me. Back to paper
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Great magazine, wish the app let us read it.
There have been long term issues with this app which I’m hoping will NOT push this app to join Magster, a truly awful digital management system. This app consistently requires me to repurchase issues I already own, then says, “You already own this issue. Would you like to receive it again for free?” That is a minor annoyance. Lately it allows me to purchase issues but not read them. It keeps throwing me out. That is much more serious. Please repair this.
PS. Thank you for keeping old issues available for purchase, something Magster would limit.
PS. Thank you for keeping old issues available for purchase, something Magster would limit.
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Don't waste your time or money!
Add me to the growing list of dissatisfied customers, for all of the reasons mentioned by the other reviewers who came before me. I received the same customer "service" myself(after trying dozens of times to restore my purchases):
1. First, OHJ ignores my initial email.
2. After some more haranguing on my part, OHJ replies back by passing the buck off to Apple/iTunes.
3. I then contact customer support at Apple, wherein I am informed that this is an OHJ in-house problem, and I need to contact OHJ again.
4. And, here we are. I'm out 17 bucks and my subscription doesn't expire for another 8 months.
I have been a long-time subscriber to the print edition of OHJ and have always been very satisfied with the response of their customer service team. I'm not renewing this subscription.
1. First, OHJ ignores my initial email.
2. After some more haranguing on my part, OHJ replies back by passing the buck off to Apple/iTunes.
3. I then contact customer support at Apple, wherein I am informed that this is an OHJ in-house problem, and I need to contact OHJ again.
4. And, here we are. I'm out 17 bucks and my subscription doesn't expire for another 8 months.
I have been a long-time subscriber to the print edition of OHJ and have always been very satisfied with the response of their customer service team. I'm not renewing this subscription.
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Poor service ZERO STARS
I have subscribed to Old House Journal for at least the last 3-4 years through this app. Since the upgrade I have lost my prior purchases and back issues I purchased separately. As others have stated poor customer support. Why is it my responsibility to PROVE that I previously purchased subscriptions when your "upgrade" has prevented me from obtaining access to my subscription?
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