Mrs
I cant find my app on the phone.
App is great but now I cant reach it.
App is great but now I cant reach it.
User friendly
I am 74 years old and I find this app very simple and user friendly to make transfers and payments
Stepper
Please add virtual card option…everything else is good thus far
MATITSA
I need help now in UK , app is frozen , I have tried everything now I can’t open it. Please help.
App not working
I cannot get into the app somehow. I have deleted and redownloaded this app 3 times and it still doesn’t open. I have been saving money in the account and now I cannot view the funds nor transact because the app doesn’t open.
Not Working.
Tell me why I have been trying to access the banking app for a whole week and it keeps saying “unexpected error occurred “ I can’t access my money. I’ve been to one of the branches and no one seems to know what’s happening! I’ve deleted and reinstalled yet still getting the same message. This is a very unpleasant experience.
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App cannot run on this device
This app is suddenly not working on my device anymore. I always get the “app cannot run on this device” message every time i try to login
App Has not been working for a month
Useless App from a company that doesn’t even care about their customers. I have been trying to get hold of them since I first experienced this issue with the application. Guess who didn’t provide me with any assistance?? OM!!!
Can’t register on the App
Very frustrating trying to sign up with an existing bank account. I get the sms but the app just loads and then reverts to the enter cell number screen. The customer support has been no help. I emailed, they told me to call the call centre. I phoned they logged a call with the support team. I have not had a response from the call centre.
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New age
With all the cloning of cards these days this is one of the very few who cannot update there system to have Apple Pay and google pay, it’s 2024, I cannot understand what is the holdup to introduce Apple Pay , I think I have made huge mistake joining this bank ,
Not working
I reactivate my account after its been dormant so have used previous versions of this app successfully, when i get the sns link to access the app it says that my device is not valid. I went onto online banking to add the device but had no success. Would you know what the problem is
Improvements
Please make bidvest bank be able to be added on apple pay so that we can tap with our phones
It will embarrass you
It will decline while you have cash which is embarrassing, sometimes when you transfer money it’ll give you an error that the account number must have more than two characters and the call centre is not any helpful.
ACC
Someone cannot deposit you money if he or she is not having ur card or is not having this Old Mutual bank acc is disappointing they need to compete with the best for now is still too far behind with a lot of things
Suspending accounts
Money account department is incompetent. They suspended my account and never informed me of what was happening. The process of uplifting the suspension took forever. Every worker acted like they didn’t know what was happening to my account. It’s been days and my account is still suspended. These are chancers. They don’t know what they are doing. Their very own system confuses them. Don’t bank with Old Mutual. They take longer than necessary to solve technicalities and that make up a huge inconvenience.
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Complain
I’ve downloaded this app many times but it just freezes, I don’t know what seems to be the problem. I even went to the branch to get assistance but it was just a waste of time.
Bored!!
So I want a statement for a specific month, the file shows the month but the statement has the previous month transactions and the first 5 days of the month you really need. This is sooo frustrating, makes me want to leave this bank.
Nothing is easy to find, does it have a search option? NO, that would have helped avoid going in and out of options trying to find what you’re looking for. Ended up sending an email for help & that’s a PAIN because I want seamless banking.
I don’t have anything nice to say about this bank/my bank.
I’m soon going to leave for another bank.
Nothing is easy to find, does it have a search option? NO, that would have helped avoid going in and out of options trying to find what you’re looking for. Ended up sending an email for help & that’s a PAIN because I want seamless banking.
I don’t have anything nice to say about this bank/my bank.
I’m soon going to leave for another bank.
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Deactivated my phone
Upon opening the app I get a welcome message that states that my my phone has been deactivated from my account and that I cannot access my account. 😳And now I must call to link my device to my account AGAIN!!!! Why was my device deactivated from my account?????!!!
Issues when opening the app
I am not pleasant with the app at all! I can not login its been a month now i can not open the app , i have been restarting the phone several times but still. Please fix the app i am having difficulties!!
Not a very user friendly app
My face recognition never works on this app and I always have to type in my password. I also feel there should be an option to access your points directly on the app, instead of having to log into a different website. I would prefer to have immediate access to my points to spend when and how I wish. Really not a great app and I don’t understand all the ‘updates’ when the app has remained the same since I downloaded it.
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