Very poor
I got a memebership subscription and my wife has another one too. Wa can’t select the small sofa where we’re both together because we can’t link both accounts. When I select just a sear of the sofa it automatically selects 2 and makes me pay for the second one.
In addition, now it won’t let me book a new movie. It says the system failed to recognise myself and I may have an upcoming ticket already (I don’t). My wife is having the same issue.
I used to be a Cineworld subscriber and I missed it now.
In addition, now it won’t let me book a new movie. It says the system failed to recognise myself and I may have an upcoming ticket already (I don’t). My wife is having the same issue.
I used to be a Cineworld subscriber and I missed it now.
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Horrible booking system
My partner and I just purchased MyOmniPasses today. When trying to book with my omnipass, you cannot add the person you’re wanting to go with who also has an omnipass. Then because you’re in a single seat, they cannot book beside you!!!!! It’s also absurd that there are only the first few rows included for this price of the omnipass. Can’t pick a back row seat without the upcharge. Can’t pick a higher up row without the upcharge. Feeling pretty frustrated at purchasing an omnipass, after being so excited for it to open…missing Cineworld and their app that is so easy to use.
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Close down please asap
Worst cinema, zero customer service or anything fruitful. I bought monthly membership for 3 family members. They don’t allow booking together as there is always that 1 seat leaving issue. There is no number to call, the complaint is never acknowledged. Have been a member of Cineworld and it’s awesome. You can watch your fav movies as many times as you want. Here its just ONCE allowed. If you miss there is no option to rebook or ask for chnage/ cancel that works. Pathetic su£king model to rip and extort.
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Seating options
Seating option needs fixing as I should be able to book anywhere I want to sit not restricted to certain seats
Brilliant
The app is brilliant. So simple to use and as a omnipass holder I find this cinema so great.
