OMO Lavanderia User Reviews

Name: OMO Lavanderia
Rating: 3.2 (144 reviews)

OMO Lavanderia

UNILEVER UNITED STATES, INC.

🌟 Lifestyle

Customer Experience

Positive experience2.9% of reviews

Neutral1.4% of reviews

Negative experience95.7% of reviews

~ Based on 70 written reviews from the US App Store.

What users say

Summarized from real user reviews of OMO Lavanderia. Based on 144 reviews and a 3.2/5 average, it highlights the 2 positives and 56 negatives reviewers mention most about this Lifestyle app.

Positive things

👍Works okay once registered (lozzassss)
👍Satisfied with machine results (deda lima)

Negative things

🐛App never works (wrldtravl)
🐛Horrible app (wrldtravl)
🐛Terrible app (lozzassss)
🐛App only for Brazilians (Hairybaz, ianthy1)
🐛App brings only problems (antoshkakkk)
🐛Worst laundry service setup (Nope go away)
🐛App never worked again (NatáliaC.)
🐛Bad app, complicated (m.c.icloud)
🐛Absolute trash app ( @jhills66)
🐛Terrible app, difficult registration (Quero lavar roupa!)
🐛App deserves to go to prison (veeeryDisappointed)
🐛App is terrible (Jheo28)
🐛Terribly designed app (D.F. Barnacle)
🐛Terrible App, confusing experience (JMsamo)
🐛Nothing works (Psailor2)
🐛Can't enter US number (Azus666)
🐛Pessimo system (enjdi)
🐛Stupid design (alexeiscribe)
🐛App is abusive (m.c.icloud)
🐛Thievery, stole money (Jayzswayz)
🐛Terrible app, can't change location (Jargzilla)
🐛Brazilian number required (korykappel)
🐛Terrible app engineering (Kijaaa)
🐛Bureaucratic and frustrating (MayconFranco233)
🐛Data collection nightmare (Avionical)
🐛Disastro! (Jayzswayz)
🐛Charged for broken machine (EA8919)
🐛Awful, péssimo (MpBrazil)
🐛Bad system (andersonaguiar)
🐛Unfriendly for foreigners (Ohio_Customer)
🐛Can't change address (leafonthewind564, FabianBras, Mattico, reica92, Too many powerpoints opened, GDan82, DRZRJF)
🐛25 'easy' steps to wash (Too many powerpoints opened)
🐛Buggy, doesn't let you change building (rossp114)
🐛Can't figure it out (Simon112234)
🐛App designed to steal money (mtravelreview)
🐛Hate this app so much (bdhahahsg)
🐛Lixo digital (mtravelreview)
🐛App configured to keep excess credit (MannyRules)
🐛Perfect UX/UI Case Study (JTBenson)
🐛Useless app (Jimffake)
🐛Que merda de app (Marcio 531)
🐛App doesn't let register in more than one laundry (MyReviewNameMN)
🐛Horrible sign up, intrusive data (MissingGnu)
🐛Lixo de app (Carlosnogueira321)
🐛App error on iPhone (Walkitalki56)
🐛Worst app, worst system (Dhhfhaiajshsianfjdjsu)
🐛Laundry or slot machines? (anon200222)
🐛Errors in app, can't change laundry (User1946201373)
🐛Terrible System, avoid machines (AlexDuff16)
🐛Poor app, nightmare for non-residents (Sonny Kru)
🐛Least user friendly system (JTBenson)
🐛Buggy app, steals balance (Speedwalker-hata)
🐛My location doesn't exist (QC Boy)
🐛Don't waste your time (DonnyDarkosCousin)
🐛Malo, expensive service (menieduworld)
🐛Frustrating (WTFPQP)

Is OMO Lavanderia Safe?

OMO Lavanderia has mixed safety signals based on user ratings. AppsHunter Safety Score for OMO Lavanderia is 65/100.

This assessment is based on 144 user ratings, with an App Store average of 3.2/5.

Safety Analysis

54.2% of ratings point to a safe experience

2.1% of ratings suggest some concerns

43.8% of ratings point to a risky experience

~ Based on 144 App Store ratings for OMO Lavanderia.

Is OMO Lavanderia Legit?

OMO Lavanderia appears to be a legitimate app. AppsHunter Legitimacy Score for OMO Lavanderia is 85/100.

Based on 85 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Terrible

The app didn’t accept any of my 3 foreign credit cards, so if you don’t have Pix, forget about it. Customer service was no help.

Caris L.

19 days ago

Awful setup

This is such a pain to use. Unfortunately the washers in my building use this service and there is no other way to wash clothes. Spent a day trying to register and attached my card now that my card is attached I keep receiving error messages. This app is very faulty, I can’t even wash my clothes due to everything being done on this app.

Janè777

2 months ago

WTF

Já havia usado o serviço há 3 anos atrás e era muito bom. Voltei e tentei usar novamente e não tem jeito de conseguir lavar minha roupa. Frustrante demais 🤦‍♀️

WTFPQP

3 months ago

Bad

Horrible app that never works. Weird geo blocking so that if you are in Brazil for instance on a USA IP address nothing works. Wish I could give this 0 stars

wrldtravl

3 months ago

Terrible App

This app needs some serious updates. It took 2 days to get it working in our hotel building, even then no soap was dispensed from the washer, even after choosing that option. Once it allows you to input the code of the washroom it works okay but it is a terrible app.

lozzassss

4 months ago

Only for Brazilians

Tried to create app doesn’t accept any foreign mobile numbers. Used my friends CPF but even with a foreign mobile it didn’t let me sign up

Hairybaz

4 months ago

Doesn't work

This app for nothing! When you rent apartment for stay few days this app doesn't help, this app brings only problem for you!

antoshkakkk

5 months ago

WORST EVER

I travel full time for 7 years this is by far that absolute WORST laundry service set up I have ever seen.

Nope go away

6 months ago

Only for Brazilians

Staying in an apt for Airbnb and trying to register do our laundry and the app only accepts Brazilian registrations. Totally hopeless!

ianthy1

6 months ago

App nunca mais funcionou

Parece que o aplicativo nunca mais voltar a funcionar na vida. Só fica redirecionando pro site e é ruim manusear pelo site. A OMO não parece estar se preocupando em resolver esse problema, porque já perdura há meses. Infelizmente eu tenho que continuar usando o serviço, já que meu condomínio tem parceria com a empresa, mas acho um tremendo descaso com o consumidor essa demora em arrumar o aplicativo.

NatáliaC.

6 months ago

Eles te fazem baixar um aplicativo vagabundo

Pra depois te mandar pra um site.
E quem usou a autenticação via Apple não vai ter senha pra entrar.
Muito ruim.

jrsousa2

7 months ago

It's a wonder it's still here

This app/machines is everywhere! One cannot escape if you stay in lit apts in Brazil.
Bad: they ask for your info including passport etc. For what reason??
If you go to another place the nightmare continues.
Bad app made complicate to gather ppls info, while we just want to pay for a laundry...

m.c.icloud

7 months ago

Horrible

The worst company I have ever come across. They seem to have a monopoly on the laundry system in São Paulo and the app is absolute trash. They accept nothing but Brazilian bank payments so just forget about it if you are a foreigner. However, Brazilians also complain about how awful this company is. What a disgrace. My airbnb host said they had a breach of contract so that is why. Makes no sense. This company and app is total garbage

@jhills66

7 months ago

Fricção do início ao fim

App terrível, inacreditável o quanto é difícil fazer um cadastro. Nada da certo. Na verdade um dos piores apps que já usei. E ainda bem na hora que se está na lavadora.

Quero lavar roupa!

8 months ago

Are you serious?

Whoever "built" this app deserves to go to prison. Unreal.

veeeryDisappointed

8 months ago

O aplicativo é péssimo

Cheio de problemas, e atendimento é péssimo de demorado. Desisti de usar, e espero que aqui no prédio façam logo a troca por outra lavanderia!

Jheo28

10 months ago

Terrible

Terribly designed app. Also, takes you through whole registration process before refusing all non-Brazilian cards. Even than, just refuses the card versus giving any kind of explanation. Total trash.

D.F. Barnacle