Very disappointed
I purchased two annual plans for specifically for my elderly grandparents. Kooli advertises the service as easy to use, but my grandparents found it difficult to operate. In our experience, it is simply not suitable for elderly users who are not comfortable with technology.
The content was also disappointing. Many of the TV shows, dramas, and movies are quite old, and there are very few live channels. We also experienced frequent buffering, loading issues, and interruptions while watching. When I contacted customer service about these issues, I was advised to purchase an additional cable and connect the Kooli box directly to my internet router in an attempt to improve the connection.
After only about 15 days, I decided to cancel the service even though I still had almost a full year remaining on my subscription. I simply did not feel the service was worth continuing.
When I contacted customer service about a refund, I was told that since my grandparents were having difficulty using the service, I could keep using it for another month for free and use that time to help them get familiar with it. I was also told that if they found the other features difficult, they could simply watch the live channels because those are easier to use.
I found this response disappointing. The issue is not that we simply need more time to learn how to use the service. The service was advertised as easy to use, but it did not work well for my elderly grandparents in practice.
I was also told over the phone that I would have to pay an additional $89.99 device fee if I received a refund. When I asked where this fee was stated in the terms or refund policy, I was told that it was not included because my purchase was made during a promotional period.
After this, I was told that I would receive an update regarding my refund request. However, despite following up multiple times, I have not received any response at all. I have tried contacting them both by email and phone, but there has been no reply or update on the status of my refund.
Overall, I am disappointed with the outdated content, limited live channels, buffering and connection issues, the lack of clarity around fees, and especially the poor communication and lack of follow-up regarding my refund request.
The content was also disappointing. Many of the TV shows, dramas, and movies are quite old, and there are very few live channels. We also experienced frequent buffering, loading issues, and interruptions while watching. When I contacted customer service about these issues, I was advised to purchase an additional cable and connect the Kooli box directly to my internet router in an attempt to improve the connection.
After only about 15 days, I decided to cancel the service even though I still had almost a full year remaining on my subscription. I simply did not feel the service was worth continuing.
When I contacted customer service about a refund, I was told that since my grandparents were having difficulty using the service, I could keep using it for another month for free and use that time to help them get familiar with it. I was also told that if they found the other features difficult, they could simply watch the live channels because those are easier to use.
I found this response disappointing. The issue is not that we simply need more time to learn how to use the service. The service was advertised as easy to use, but it did not work well for my elderly grandparents in practice.
I was also told over the phone that I would have to pay an additional $89.99 device fee if I received a refund. When I asked where this fee was stated in the terms or refund policy, I was told that it was not included because my purchase was made during a promotional period.
After this, I was told that I would receive an update regarding my refund request. However, despite following up multiple times, I have not received any response at all. I have tried contacting them both by email and phone, but there has been no reply or update on the status of my refund.
Overall, I am disappointed with the outdated content, limited live channels, buffering and connection issues, the lack of clarity around fees, and especially the poor communication and lack of follow-up regarding my refund request.
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Very disappointed
I purchased two annual plans for a total of about $299, specifically for my elderly grandparents. Kooli advertises the service as easy to use, but my grandparents found it difficult to operate. In our experience, it is simply not suitable for elderly users who are not comfortable with technology.
The content was also disappointing. Many of the TV shows, dramas, and movies are quite old, and there are very few live channels. We also experienced frequent buffering, loading issues, and interruptions while watching. When I contacted customer service about these issues, I was advised to purchase an additional cable and connect the Kooli box directly to my internet router in an attempt to improve the connection.
After only about 15 days, I decided to cancel the service even though I still had almost a full year remaining on my subscription. I simply did not feel the service was worth continuing.
When I contacted customer service about a refund, I was told that since my grandparents were having difficulty using the service, I could keep using it for another month for free and use that time to help them get familiar with it. I was also told that if they found the other features difficult, they could simply watch the live channels because those are easier to use.
I found this response disappointing. The issue is not that we simply need more time to learn how to use the service. The service was advertised as easy to use, but it did not work well for my elderly grandparents in practice.
I was also told over the phone that I would have to pay an additional $89.99 device fee if I received a refund. When I asked where this fee was stated in the terms or refund policy, I was told that it was not included because my purchase was made during a promotional period.
After this, I was told that I would receive an update regarding my refund request. However, despite following up multiple times, I have not received any response at all. I have tried contacting them both by email and phone, but there has been no reply or update on the status of my refund.
Overall, I am disappointed with the outdated content, limited live channels, buffering and connection issues, the lack of clarity around fees, and especially the poor communication and lack of follow-up regarding my refund request.
The content was also disappointing. Many of the TV shows, dramas, and movies are quite old, and there are very few live channels. We also experienced frequent buffering, loading issues, and interruptions while watching. When I contacted customer service about these issues, I was advised to purchase an additional cable and connect the Kooli box directly to my internet router in an attempt to improve the connection.
After only about 15 days, I decided to cancel the service even though I still had almost a full year remaining on my subscription. I simply did not feel the service was worth continuing.
When I contacted customer service about a refund, I was told that since my grandparents were having difficulty using the service, I could keep using it for another month for free and use that time to help them get familiar with it. I was also told that if they found the other features difficult, they could simply watch the live channels because those are easier to use.
I found this response disappointing. The issue is not that we simply need more time to learn how to use the service. The service was advertised as easy to use, but it did not work well for my elderly grandparents in practice.
I was also told over the phone that I would have to pay an additional $89.99 device fee if I received a refund. When I asked where this fee was stated in the terms or refund policy, I was told that it was not included because my purchase was made during a promotional period.
After this, I was told that I would receive an update regarding my refund request. However, despite following up multiple times, I have not received any response at all. I have tried contacting them both by email and phone, but there has been no reply or update on the status of my refund.
Overall, I am disappointed with the outdated content, limited live channels, buffering and connection issues, the lack of clarity around fees, and especially the poor communication and lack of follow-up regarding my refund request.
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This app is still in 1999
In 2026, the utter lack of functionality is blasphemous. There’s are 2 useless filters to search: “Network” and “Sort by.” ALSO, you’ll see ads all over the app, even with a premium membership.
Pure Garbage
This app is pure trash. Whether I’m watching a drama or a variety show, the "random" autoplay always ends up pushing those cringey dating shows I can’t stand. It feels like they’re getting paid under the table to shove that specific program down our throats because customer service completely ignores every complaint. Unless you're holding the remote to stop it the second an episode ends, you're stuck in an infinite loop of dating junk. The selection is tiny, the price is a total rip-off, and I’m finally deleting this garbage.
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Unable to skip AD
Unable to skip AD
Scam
Mobile app and websites still displaying ads even for annual premium subscriber. Brutal
I can unpause on Apple TV
Thank you for the update. Finally, Apple TV remote works fine!
update: it is not working well whenever I pause it. I can never play it again.
update: it is not working well whenever I pause it. I can never play it again.
SO FRICKIN ANNOYING
I have been trying to watch one specific kdrama and sure it was here, but Nooooo everything was in Korean KOREAN KOREAN KOOOOREAAANNNN, and tell me why the kdrama I wanted to watch is premium. So u want me to pay moneyyyy ok, so my parents pay on there phone instead so I can watch there After she pays im getting ready to watch on her phone, BUT GUESSSSSS WHAT IT DIDNT GIVE US THE KDRAMA I want my MONEY BACK
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It seems your notification key is stolen
I got a notification from ODK app that said something strange, did your key stolen??
Too many commercial
Too many adds
Network Problem on Smart TV
It disconnects network hundred times while you watch one episode.
No English
There is no English. I could not read Korea. I’m sorry.
Delete this app
Delete this app
Now it always starts from the beginning with an ad instead of resuming from where I left off, which
Now it always starts from the beginning with an ad instead of resuming from where I left off, which is useless.
Boring 😐
This app was just really boring.I wanted to watch squid game and I only got lines for the show thats why I downloaded this app. PLS CHANGE (i don’t understand Korean)
Where are the subtitles?
I looked through quite a few dramas and I found that none of them have subtitles. When I went to search up if this app even had subtitles thinking it was a glitch on my part, I found that they had a tutorial on how to get subtitles but clearly that tutorial was a lie since I reset my phone I refreshed the app multiple times but none of the dramas I would’ve liked to watch have subtitles.
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No English Subs
For all the shows I clicked on there weren’t any English subtitles. These weren’t even new shows. They have subs on other platforms. If you don’t have English subtitles you should probably write the app name and description in Korean to make it clear who this app is for.
How to track episodes watched?
Lots of content here plus live television. The con is that you cannot tag episodes as watched which gets cumbersome. Is there a fix?
Doesn’t keep up
Doesn’t keep up with software changes in OS, device, and devices cast to. When there is a change, it takes 2 days to 2 weeks to get the glitches out. You have to call them, and they’re obviously overwhelmed because they come across as having heard so many complaints that they really dont care. They always blame the user.
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Portrait rotation
Please fix the portrait rotation. If you X out of a drama it doesn’t go back to the original view. It stays rotated and cant see because of the larger screen
KBO live!!
I can now watch Korean baseball game live from this app!! So excited! They also have news too!
