One Drop User Reviews

What users say

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Sugars

This app as helped me to track my blood sugars it’s so easy to use thank you this app makes my diabetes recordings easy both for me and my diabetic nurse to follow

Great Free App

I have found this app to be so useful in the control of my diabetes & weight loss great tracker also food finder to calculate calories there is also a coach you can chat to & also the one drop community, everything aabout this app is brilliant

Great app. That was a year ago

Like the backup to cloud as lost all my records due to iPhone problem twice so looked for one with backup Help from developer re meds and won now love it to link up with fit it Very useful app Update Have been using this now for over a year. It just keeps Improving. Love it.

Only two days in - app has some good, some bad

Are the developers still supporting and updating this app? The App Store listing still says copyright 2021. I downloaded this because I am pre-diabetic. My doctor prescribed a CGM and I’ve been looking for an app that lets me track food and glucose in one place. I’m working hard to learn how I should eat to avoid diabetes. The good - the amount of data I can track, the easy interface, the reports, the sync with my Apple Health data (which imports my CGM readings). The bad - the activity is wacko. I did about an hour of yard work today, but was otherwise just doing normal house stuff. Nothing I’d consider active movement. One Drop is reporting 4 hours. I can’t find any way to adjust the activity settings or turn it off. Logging food is mostly easy, but I can’t see my food log easily, and I can’t edit the name of my meals. So for example, dinner tonight was chicken and salad. My “meal” now shows up as the last food item I entered, which was a condiment. Dumb.

Several of the news articles on the main page lead to blank pages. One tutorial mentioned connecting with a coach - led to a blank page. This plus the lack of app updates lead me to believe this app is not longer actively developed or supported.
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Can’t log blood sugar results

Reads the Apple health blood sugar results fine after the app demanding access to all Apple health data on my phone.
Try and log a blood sugar reading through the one drop app though and it doesn’t record it despite saying saved. Tried again and then it changed the reading from 5.9 to 2.7?!
Will stick with the Apple health app which updates correctly and displays correct readings.
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Keeps you prisoner

Trying to piece together a conglomerate of apps in Canada that will get blood glucose levels from freestyle Libre to an app tracks insulin on board and calculates blouses (not sure why the cgm apps can’t have this built in). For some reason Abbott won’t talk to Apple Health App directlly. Finally landed on Freestyle Libre 2 > LibreLinkUp > Diabeto > Apple Health > Diabetes:M.

One Drop was a suggested app online so I downloaded it but it doesn’t do what I need it to so I tried to delete my account and it won’t let me. The pop up when you click on delete account only has a button for “wait I want to stay” so it’s impossible to delete your account!
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Good concept but...

trying this app if it wasnt keep crashing and froze every single time when i tried to log in for food and etc. I would consider using this app if it didn't constantly crash and freeze every time I tried to log in for food and other purposes. I have confirmed that I have the most recent iOS system update.I would consider using this app if it didn't constantly crash and freeze every time I tried to log in for food and other purposes. I have confirmed that I have the most recent iOS system update.
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Reminders and Favourites wiped out..again!

Could be a great app but a couple of times now it has wiped out all my data, reminders and no way to get it back. These apps are good if they are reliable but that seems to be the problem they rarely are. My advice would be to make sure you back up your data regularly and prepare to key in the meds, readings and your favourites. The food database is excellent but what’s the point if the data integrity is poor.
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Good Luck Deleting Your Account

I tried for 1/2 to delete my account, no luck. I had to remove the app and go to my setup to make sure i have no subscription. They designed it to lock you in and no way out

Response from developer

Hi Adam, Thank you for taking the time to share this review. Please email us at support@onedrop.today so that we can help resolve this as soon as possible. We are here to help and look forward to hearing from you.

Please add a daily graph instead of bubbles

Also why can’t we log badal insulin?

Response from developer

Hi there, Thank you for sharing this feedback, we appreciate your taking the time and we are always here to help. You should be able to log insulin without issue, so please reach out to us via email at support@onedrop.today. Thank you and we look forward to hearing from you!

One Drop is Great !

I have used One Drop for over a year. It is easy to use & helps me keep on track with my vitals. I enjoy that it links with some other apps, keeping me from having to put the numbers in so many times. There are 2 things I have not liked about it is:
1:if I’m prescribed a medicine, sometimes it’s not in the list. In this case my meds are not accurate.
2: With the last update I can make a choice of meds I take each day. The list is there, but can’t change it.
I will continue to use this app in the future. Thank you Janis S. Glispy
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Constant Freezing

It keeps freezing the screen and overheating when I try to log new information in. Very annoying.

Make the food library bigger, please. Some foods don’t even exist in it and they’re barcoded food or large chain items.

I also dislike how your logged information is hidden away now and you have to click “view all information” to be able to see it. The reminders are the Home Screen now, I don’t need that. I take care of the reminders once a day and then I’m done. I don’t need them in my face every time I open the screen.

Make our logged activity the Home Screen again, that’s what I need to see constantly. I can’t see past daily values anymore at the top averages because of this. I don’t want to download daily logs, the top of the screen had better accuracy and easier to read than the downloadable logs, plus it had more information like daily sodium and stuff that won’t show up in the download logs.
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Excellent app, just a couple of asks

Could you enable the app to directly read the A1C values from Apple Health please? It reads just about everything else so not sure why it doesn’t pick that up. Second, I’m trying to retroactively populate it manually with my A1C values over the last three years. Easy to do for this year but the date picker doesn’t allow you to choose the year so I can’t manually enter last year’s values. Pls improve date picker to make year selectable. Beyond that, app is awesome.
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Useful but could be great

Overall this is one of the more useful BG apps when not having a subscription (the benefits of a subscription like free strips don't seem to apply to Australia). The food DB is pretty good and easy to use.

The current version no longer respects regional settings. BG is fixed on mg/dL and energy on calories for the health cards and reports.

Some annoyances that keep the app from being great: the medication can only be chosen from predefined list and can't be edited (e.g. to add dose/other meds). Different sized circles are used for amounts in some graphs, they go by radius but visually you pick up on area, so a reading that is twice the size becomes a blob that 4 times bigger and overwhelms the graph. The CSV export has an always empty 'tags' column, would be nice to include Lunch/Dinner tags for instance, and a description of the food in Notes to make is easier to correlate food to BG response. The reports are slow to generate, static, and can't be viewed in landscape, so not so useful within the app.
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Response from developer

Hello there! Thank you for your thorough review! The One Drop customer care team has passed along your feedback to the Product dept. for review. In the meantime, we're here to help! Email us at support@onedrop.today! We can help change your regional settings and troubleshoot your Reports feature. We'll be on the lookout for your email! Talk soon!

chock full of useless

lThe tools work fine once I got the hang of it, but the app is full of extras. It has options to track all sorts of things that could be useful but I personally don't need, and its relentlessly trying to get me to use premium. i guess it gets the job done tracking, but it didn't even teach me how to use the tools.

edit: i was too hasty. I've figured out how to do the basics like syncing the readings. It still has features I don't need, it would be nice to hide things. I wish it had a tutorial for how to use the tools to take the reading, and an accessible guide to what the error messages mean because I get those a lot and I have to use their website.
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Response from developer

Hello there! Happy Monday! Thank you for taking the time to write this review. Member feedback is highly valued here at One Drop! Let's hop on a call or communicate directly via email. Our Customer Care team would gladly clarify any inquiries you have about the One Drop app! We could schedule a zoom troubleshooting call as well if you'd like! Reach out to us at support@onedrop.today! We look forward to hearing from you. Talk soon!

One Drop

Often has difficulties syncing otherwise good

Response from developer

Hi there! We're so sorry that you're experiencing issues with syncing! We appreciate you taking the time to share your feedback. Our Customer Care team is ready to help troubleshoot this with you if you reach out to them directly at support@onedrop.today.

Used to work great

Use this to track medication compliance and blood glucose level. Since recent update it no longer reminds me of medication schedule and the UI was changed so I have to look in different places to get the information I want to see. I also should not have to close the app and relaunch to get the info to update and display. It used to show me medications, BGL, BP, and exercise on one screen upon opening, now I have to look other places and some info no longer shows up (or I can’t figure out how to find it.) developers need to realize that wiz-bang isn’t always the way to go. I’m looking for another app to switch.
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Best decision I have made for my diabetes

In the three or so years since I started using one drop, but more specifically the unlimited strips deal, I have been in the best control of diabetes since my diagnosis over 20 years ago. Having the data to make more informed decisions has been the biggest most impactful thing. It’s just never been financially something I could afford before, and I can’t recommend it enough.
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Response from developer

Hi there! Thank you so much for taking the time to share your feedback with us. We are ecstatic that you are enjoying your experience! Please don't hesitate to reach out to our Customer Care team directly at support@onedrop.today if you ever need anything!

PCS.

First class system which I am very comfortable with. I recommend this way of keeping records of health activities etc.

Response from developer

Hi there! We greatly appreciate you taking the time to share your feedback with us! We are so glad you're enjoying the app! If you ever need assistance with anything please don't hesitate to reach out to our Customer Care team directly at support@onedrop.today.

Works fine now - please do not mess with it

I have used one drop’s mobile app for five years now and it is a great app. However, for a couple of weeks (that ended a couple of days ago) the app just would not work. One drop was introducing enhancements that I am guessing were not successful. I hope one drop will vet future enhancements more thoroughly because it was a very stressful time for me. As I said at the start of my review, it is a great app - I looked at at least four other apps and was relieved to see that one drop pulled the enhanced version in favor of the older but reliable one.
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