Card replacement issue
I recently placed a request for a replacement credit card, which was successfully accepted and processed by your system. I was informed that the replacement was complete and was instructed to log into the OneCard mobile application to activate my new virtual card. I was explicitly told that activating the virtual card is a mandatory pre-requisite for the dispatch of my new physical metal card.
Every time I attempt to activate the virtual card inside the OneCard app, the system crashes and displays a persistent "Something went wrong" error. The card profile appears to have been entirely unlinked from my user interface. I have been trying to contact your customer service helpline daily for the last 14 days. However, the automated IVR system repeatedly states that "this number is not registered,"completely blocking me from speaking to an agent or navigating the helpline.
Due to this backend profile corruption, I cannot view my active credit card, check my statements, or access my account, despite having an outstanding balance that needs to be settled.
Please flag this to your technical backend team to manually re-sync and map my BOBCARD credit card account line back to my registered mobile profile.
Kindly arrange for a manual override to activate my virtual card so that the physical card dispatch can be initiated.
Every time I attempt to activate the virtual card inside the OneCard app, the system crashes and displays a persistent "Something went wrong" error. The card profile appears to have been entirely unlinked from my user interface. I have been trying to contact your customer service helpline daily for the last 14 days. However, the automated IVR system repeatedly states that "this number is not registered,"completely blocking me from speaking to an agent or navigating the helpline.
Due to this backend profile corruption, I cannot view my active credit card, check my statements, or access my account, despite having an outstanding balance that needs to be settled.
Please flag this to your technical backend team to manually re-sync and map my BOBCARD credit card account line back to my registered mobile profile.
Kindly arrange for a manual override to activate my virtual card so that the physical card dispatch can be initiated.
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Response from developer
Hi Amit! To assist you effectively, please send an email from your registered address to help@getonecard.app . Once you have your ticket number, post it here and we’ll take it from there. Thank you for your cooperation! - Yash
For settlement closure
I took a credit card from OneCard after receiving a call from their team encouraging me to apply. Everything was fine initially. However, after one year, I unfortunately lost my job and was also hospitalized, which made it very difficult for me to manage my payments.
Since then, I have been paying only the interest every month, but I am unable to close the card due to my financial situation. I recently contacted OneCard customer care to request a settlement option, explaining my job loss and medical condition. However, I was told that I am not eligible for settlement, without any proper understanding of my situation.
What is more concerning is the way I am being treated. The agents are repeatedly pressuring and harassing me to clear the full bill despite clearly explaining my hardship. One agent named Santhosh from Hyderabad has been contacting me through WhatsApp, which makes me question why official communication is not being done through recorded channels.
I was also told that if I do not pay immediately, they will call my parents. This kind of threat is completely unacceptable and unprofessional. Is this how customers facing genuine financial difficulties are treated?
I am not refusing to pay. I am only requesting understanding and a fair settlement option during a very difficult period in my life. I hope OneCard takes this matter seriously and improves the way it handles customers facing genuine hardship
Since then, I have been paying only the interest every month, but I am unable to close the card due to my financial situation. I recently contacted OneCard customer care to request a settlement option, explaining my job loss and medical condition. However, I was told that I am not eligible for settlement, without any proper understanding of my situation.
What is more concerning is the way I am being treated. The agents are repeatedly pressuring and harassing me to clear the full bill despite clearly explaining my hardship. One agent named Santhosh from Hyderabad has been contacting me through WhatsApp, which makes me question why official communication is not being done through recorded channels.
I was also told that if I do not pay immediately, they will call my parents. This kind of threat is completely unacceptable and unprofessional. Is this how customers facing genuine financial difficulties are treated?
I am not refusing to pay. I am only requesting understanding and a fair settlement option during a very difficult period in my life. I hope OneCard takes this matter seriously and improves the way it handles customers facing genuine hardship
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Response from developer
Hi there! We sincerely regret hearing about your experience. Your feedback truly matters to us, and we would love the opportunity to make this right. Please email us at help@getonecard.app using your registered email ID so we can assist you more effectively. - Yash
Approved Card, Cannot Reserve - Constant, Blocking "Error in Service
My card application was approved, which was good news. However, the application is currently unusable because I cannot complete the crucial next step: reserving the approved card.
Every single time I try to finalize the reservation process within the app, I immediately receive the same vague and frustrating message: "error in service."
This is extremely disappointing. An approval is completely useless if a persistent, unexplained technical error prevents me from actually accessing the service.
The development team needs to immediately address this critical flaw. I am not happy and feel the app's stability is not well managed. Please provide a fix or a workaround for this "error in service."
Every single time I try to finalize the reservation process within the app, I immediately receive the same vague and frustrating message: "error in service."
This is extremely disappointing. An approval is completely useless if a persistent, unexplained technical error prevents me from actually accessing the service.
The development team needs to immediately address this critical flaw. I am not happy and feel the app's stability is not well managed. Please provide a fix or a workaround for this "error in service."
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Response from developer
Hi There! We don't want you to feel this way. At OneCard, we always provide our users with a seamless experience. For us to have a better understanding of your concern, please email us at help@getonecard.app from your registered email ID. Once done, share the allotted ticket ID here to assist you further. We'll surely help you out. -Madhu
Absolutely Horrible and Unprofessional Experience!
I’ve been trying to update my registered mobile number for over 6 months now, and all I get is frustrating, robotic responses. I clearly mentioned I lost access to my old number, and requested a simple mobile number update. Instead of helping, they keep saying “We tried contacting you” obviously on the old number I told them I no longer have! What kind of logic is that?
To make matters worse, they had the audacity to get my uncle’s number somehow, and then called him sharing all my personal loan and EMI details without my consent. This is a serious violation of privacy and data protection laws. What gives them the right to disclose my financial details to him.
And then, instead of updating my number or resolving the issue, they send me a generic response: “We can’t help until you clear all your EMIs.” I didn’t ask for account activation or EMI waiver, I just asked to update my mobile number.
To make matters worse, they had the audacity to get my uncle’s number somehow, and then called him sharing all my personal loan and EMI details without my consent. This is a serious violation of privacy and data protection laws. What gives them the right to disclose my financial details to him.
And then, instead of updating my number or resolving the issue, they send me a generic response: “We can’t help until you clear all your EMIs.” I didn’t ask for account activation or EMI waiver, I just asked to update my mobile number.
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Response from developer
Hi Bala! We don't want you to feel this way. At OneCard, we provide a seamless experience. Please elaborate on your concern by mailing us on help@getonecard.app from your registered email ID & once done share the allotted ticket ID here for further assistance. We're just a click away. -Madhu
Worst Customer care service Ever
I have took this card after referring to several positive responses from the users, unfortunately I have been facing issues on every month basis, for that we need to raise ticket through email, attaching with live video( One card won’t allow you to record, so you need to literally beg others to record video), then they will come with response.
Since more than 2 months I have raised ticket regarding “Around the offers” won’t work at the store cash counters, app will ask you give GPS access, which is already set to full access, the second issue is when you visit the store, and you want select that particular store, it’s simple load like ages, I have submitted the required videos to CC, though I have not get any solution, but every week they will call you and ask you to wait some more weeks🤬.
What’s the use to have this so called credit card.
It’s my 6 months review, let’s decide yourselves.
Since more than 2 months I have raised ticket regarding “Around the offers” won’t work at the store cash counters, app will ask you give GPS access, which is already set to full access, the second issue is when you visit the store, and you want select that particular store, it’s simple load like ages, I have submitted the required videos to CC, though I have not get any solution, but every week they will call you and ask you to wait some more weeks🤬.
What’s the use to have this so called credit card.
It’s my 6 months review, let’s decide yourselves.
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Response from developer
Hi Aswani, we apologize for the inconvenience caused. We will never want our users to feel this way and face such issues. We request you to share with us the allotted ticket number with us so we can get this checked for you. We are here to get things sorted for you. Thanks!
