Bugs bugs bugs
Troep
Schlecht
Response from developer
Vielen Dank für Ihr Feedback. Es tut uns leid, dass die App Ihre Erwartungen nicht erfüllt. Wir nehmen Ihre Rückmeldung ernst und arbeiten kontinuierlich daran, die App weiter zu verbessern. Viele Grüße Mathias / one.com
Complicated
Response from developer
Good morning, I am very sorry to hear about your experience with our customer service. That is not the service we intend to deliver to our customers. Sadly, I can't find a subscription in our system based on your name. Would you be willing to send us a mail to service@one.com with your domain name and the issues you experienced? We will gladly look further into your situation so we can help you. Kind regards, Meya / one.com
Waardeloos
Completely pointless
Response from developer
Good afternoon, Thank you for your feedback. I am sorry to hear you experienced issues that lead to deleting the app all together. That is not the experience we wish to offer our customers. If you wish to use the app again, you are welcome to send a mail to service@one.com with the details of your device, app version and the exact issues you encounter. For now, I wish you a good day ahead! Kind regards, Meya / one.com
PIN code needs constant reset
Response from developer
Hi, Thank you so much for your feedback. I am really sorry to hear that. It should obviously not be necessary to reset your PIN all the time and I clearly understand the frustration. I am passing your experience on to our team so we can look into what is causing the trouble. Thank you for choosing to stay with us despite the inconvenience. Best regards, Michael, One.com
Schlechteste Verknüpfung von Sicherheit und Nutzerfreundlichkeit, Preisleistung viel zu teuer, unpra
Response from developer
Es tut uns sehr leid zu hören, dass Sie mit der Kombination aus Sicherheit und Nutzerfreundlichkeit sowie dem Preis‑Leistungs‑Verhältnis unzufrieden sind. Wir möchten Ihnen gern weiterhelfen und gemeinsam herausfinden, wie wir Ihre Erfahrung verbessern können. Sie erreichen uns unter service@one.com . Wir freuen uns auf Ihre Nachricht!
Zweitklassig
Response from developer
Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass Ihre E-Mails aktuell nur mit Verzögerung geladen werden. Das entspricht selbstverständlich nicht unserem Anspruch. Unser Team arbeitet bereits an einer Lösung, damit alles wieder reibungslos funktioniert. Vielen Dank für Ihre Geduld!
Really awful and clunky
Response from developer
Good morning, Thank you for sharing your review of the Companion App. I am sorry to hear about about the difficulties you’ve experienced. To help us look into this further, could you please send an email to service@one.com with a brief description of the issues you’re encountering, along with your domain name and the type of phone you’re using? Once we have these details, we’ll be more than happy to investigate this for you. For now I wish you a good day ahead. Kind regards, Meya / one.com
No support if MFA stops working
Fehlerhafter Badge am App-Icon
Response from developer
Guten Tag, Vielen Dank für dein Feedback und den Hinweis! Wir bedauern, dass es zu diesen Schwierigkeiten gekommen ist. Bitte melde dich kurz unter support@de.one.com, damit wir uns das gemeinsam genauer ansehen und das Problem schnell lösen können. Beste Grüsse, Sven / one.com
So disappointing
Response from developer
Hi there, Thank you for taking the time to share your thoughts with us. We truly value your feedback and completely understand how disappointing it can be to experience issues like missing sound, badges, or notifications, especially when you’re just getting started. Our goal is to provide a seamless and reliable experience, and input like yours helps us identify areas where we can improve. We encourage you to double-check that notifications for the one.com app are enabled under your iPhone’s Settings - Notifications — but if everything looks correct and the issue continues, our support team would be happy to look into it further. Regarding your suggestion for dark mode — we agree this would be a great feature! Your feedback has been shared with our product team so it can be considered for future updates. We appreciate your patience and the chance to improve your experience with one.com.
Waste of time!
Response from developer
Good afternoon, Thank you for your review and feedback. For further assistance, please contact us at service@one.com. We will assist you further and, if necessary, refer you to the appropriate department for a solution. Thank you in advance and have a good day!
