Review
Great
This app constantly has issues
Application issues results in not being able to connect remotely.
Update 23 Sep 2026
Latest update to firmware for customer interface. What have you done? Keeps asking me to add my devices! Open and close app a few times then they reappear. Climate control showing some weird options on offset +2 for heating from recorded room temp of 18.5°. Previously showed room heating to 15° which was what I’d set the thermostat at for current conditions. Again messing around with opening and closing app and original settings reappear. Please do an update very quickly to sort this mess out. I’m often away from home and need to turn heating/hot water off while I’m away and back on for when I return and this I’d just making much harder than it needs to be. Have you ever thought about testing your updates before releasing them?
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Full of bugs
Totally rubbish. I’ll set a temperature then it just adjusts itself to a different temperature.
It’ll turn units on randomly.
It’ll turn units on randomly.
Laggy and Basic
This app offers the bare minimum of features. Sure, you can change the heat settings, switch off/on etc. but that’s about it.
When changing the hot water temperature the dial seems to move where it should be, then move back to the original temperature and then back again.
I was hoping the new firmware and app update would fix this but unfortunately not. In fact it appears to have made it worse, it still moves all over the place when changing temperatures but not it has a kind of its own and when switching to ‘powerful’ it switches powerful off after a few minutes or even seconds.
I would expect to be able to set schedules through the app as a more intuitive way to program the controller but sadly not.
When changing the hot water temperature the dial seems to move where it should be, then move back to the original temperature and then back again.
I was hoping the new firmware and app update would fix this but unfortunately not. In fact it appears to have made it worse, it still moves all over the place when changing temperatures but not it has a kind of its own and when switching to ‘powerful’ it switches powerful off after a few minutes or even seconds.
I would expect to be able to set schedules through the app as a more intuitive way to program the controller but sadly not.
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Not much use for heat pump
I have an Atherma heat pump for central heating and hot water. The app is pretty much useless, as it gives no indication of what is happening at the current time (ie. You cannot even tell if the pump is operating) and there is not even any logging to show what happened and when. For instance, I’d like to be able to see how long the pump operated for, when and why.
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Complicated
Need more info and help appears not the only person either!
Mr M Saeed
Very different and hard to use, one must be very intelligent and technically capable to use, by and all disappointed 🙂
Easy!!
Once mastered, like anything else it is really straightforward to operate.
Alexa compatibility
It would be nice for “Alexa” to be more compatible with the split system.
Unit offline
Recent updates have been poor. Causing one of my units to appear offline. Sort it out.
Buggy and not intuitive
Since the last app update I now have two “climate controls” tiles on the app. I used to have only one.
They both open the exact same screen.
I do have 4 zones but using Myson thermostats so I suppose they are not compatible?
They both open the exact same screen.
I do have 4 zones but using Myson thermostats so I suppose they are not compatible?
Offline
I keep getting device offline message
Too basic
For an expensive piece of kit like our Urura Sarara, this app adds nothing beside being able to turn the AC on/off remotely.
It doesn’t even track power usage, which is bonkers as it is shown on the remote.
It doesn’t even track power usage, which is bonkers as it is shown on the remote.
Doesn’t support countdown timers
The is somehow not intuitive to use, especially on schedule rule, e.g. doesn’t support countdown timers. It has complex weekly schedule that I gave up.
Other issues:
1. The energy consumption showed is way below the real usage
2. It does not sync with remote control (switch on by remote and off by app)
3. Current settings are not sync correctly on multiple users
Other issues:
1. The energy consumption showed is way below the real usage
2. It does not sync with remote control (switch on by remote and off by app)
3. Current settings are not sync correctly on multiple users
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Hit and Miss Operation
The app worked beautifully in the past to control our wall mounted AC units. Recently though, the on/off control is a hit and miss affair. The app does not respond in real-time and sometimes shows the opposite status and you end up making the same command again.
Wifi is good and this happens against two units in different locations. Its a recent problem with the app.
Update: seems like the hit and miss is a coding error. When you have multiple controls such as remote control handset and mobile app. Seems like the full command set is sent with each individual adjustment and this is not reflected in the other controls. There should be a mechanism which instantly pulls the current settings to the app and remote controls so all are in sync no matter which is used.
Wifi is good and this happens against two units in different locations. Its a recent problem with the app.
Update: seems like the hit and miss is a coding error. When you have multiple controls such as remote control handset and mobile app. Seems like the full command set is sent with each individual adjustment and this is not reflected in the other controls. There should be a mechanism which instantly pulls the current settings to the app and remote controls so all are in sync no matter which is used.
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Frustrated
This is the most complicated set up process I have ever come across. One unit eventually connected after a great deal of time and messing about. But the second unit did not connect at all, despite attempting both connection methods of WPS and manual key numbers. Can only use the app to remotely manage One AC unit out of 3!: next to useless. Hope this is not a reflection of the equipment.
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Very confusing
Despite tagline of always in control, the app is not clear and simple to use. Not flexible enough to be able to meet needs. Despite using holiday mode, seems to use too much energy to heat water when not at home for several weeks
Simply effective
Wonderful app. Simple to understand and providing so much more than a basic remote.
Perfekte Steuerung
lässt sich schnell und einfach einrichten, ist übersichtlich und alle notwendigen Funktionen lassen sich schnell bedienen.