Think twice before buying this GPS tracker. The long-term cost is not worth it.
I bought this GPS tracker for around ₹1,800. On top of that, I had to pay ₹500 separately for installation. The first year’s recharge was under ₹1,000. So, my initial ownership cost was already around ₹3,000–₹3,500.
After completing the first year, I was shocked to see that the renewal now costs ₹1,990 for just one year. That’s almost double what I paid earlier for the subscription.
At this price, it makes absolutely no financial sense to continue using this tracker. For around ₹3,000, you can buy a brand-new GPS tracker from other brands that includes 2 years of subscription, a new warranty, and comparable or even better features.
This pricing model feels like the company is taking advantage of existing customers. Once the device is installed, they seem to assume people won’t want the hassle of replacing the hardware, so they can keep increasing the renewal charges.
Don’t judge this product by its purchase price alone. Calculate the total cost of ownership. After one year, you’ll end up paying almost ₹2,000 every year just to keep the tracker functional.
I won’t be renewing mine. I’d rather replace the entire tracker with another brand that offers better long-term value than continue paying such an expensive subscription.
After completing the first year, I was shocked to see that the renewal now costs ₹1,990 for just one year. That’s almost double what I paid earlier for the subscription.
At this price, it makes absolutely no financial sense to continue using this tracker. For around ₹3,000, you can buy a brand-new GPS tracker from other brands that includes 2 years of subscription, a new warranty, and comparable or even better features.
This pricing model feels like the company is taking advantage of existing customers. Once the device is installed, they seem to assume people won’t want the hassle of replacing the hardware, so they can keep increasing the renewal charges.
Don’t judge this product by its purchase price alone. Calculate the total cost of ownership. After one year, you’ll end up paying almost ₹2,000 every year just to keep the tracker functional.
I won’t be renewing mine. I’d rather replace the entire tracker with another brand that offers better long-term value than continue paying such an expensive subscription.
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Completely Useless Tracker & Pathetic Customer Support! Avoid It!
Highly disappointed with the OneLap GPS tracker. It fails at its most basic job: Location Tracking.
Inaccurate Location & False Alerts: The vehicle is literally parked right in front of my eyes, and the app constantly spams me with "Exited from Safezone" notifications. It’s incredibly annoying and makes the geo-fencing feature absolutely useless.
Clueless Helpdesk Support: I have raised this issue 8 to 10 times now. The customer care team has zero technical knowledge or solution. Every time I call, they give the same generic, scripted replies: "Sir, restart kardo," "SIM nikal ke dubara lagao," "Humne yahan se command bhej di hai, ab chal jayega." But the reality is, the issue never gets resolved.
Zero Accountability: I am tired of lodging complaints. I even tried raising the issue on Twitter (X) to get their attention, but they completely ignored it—zero response.
If you care about your vehicle's security, do not waste your money on OneLap. Their hardware is faulty, their software is buggy, and their after-sales support is non-existent. Completely frustrated!
Inaccurate Location & False Alerts: The vehicle is literally parked right in front of my eyes, and the app constantly spams me with "Exited from Safezone" notifications. It’s incredibly annoying and makes the geo-fencing feature absolutely useless.
Clueless Helpdesk Support: I have raised this issue 8 to 10 times now. The customer care team has zero technical knowledge or solution. Every time I call, they give the same generic, scripted replies: "Sir, restart kardo," "SIM nikal ke dubara lagao," "Humne yahan se command bhej di hai, ab chal jayega." But the reality is, the issue never gets resolved.
Zero Accountability: I am tired of lodging complaints. I even tried raising the issue on Twitter (X) to get their attention, but they completely ignored it—zero response.
If you care about your vehicle's security, do not waste your money on OneLap. Their hardware is faulty, their software is buggy, and their after-sales support is non-existent. Completely frustrated!
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Reliable Dashcam with Exceptional Customer Support
I recently purchased this dashcam and couldn’t be happier with the experience. The video quality is outstanding-crisp, clear footage both day and night. The setup was straight forward and the interface is user friendly, even for someone who’s not super tech-savvy.
What truly impressed me was the customer support. I had a minor issue with the video downloading in my phone and Theo team responded promptly and professionally. They not only resolved the problem quickly but also followed up to ensure everything was working smoothly. It’s rare to find such attentive and courteous service these days.
Overall, this dash-cam has exceeded my expectations in both performance and support. Highly recommended for anyone looking to enhance their driving safety with a reliable product backed by a caring team.
What truly impressed me was the customer support. I had a minor issue with the video downloading in my phone and Theo team responded promptly and professionally. They not only resolved the problem quickly but also followed up to ensure everything was working smoothly. It’s rare to find such attentive and courteous service these days.
Overall, this dash-cam has exceeded my expectations in both performance and support. Highly recommended for anyone looking to enhance their driving safety with a reliable product backed by a caring team.
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Bugs fixex and Improvement Required
Bugs
1. Playback stops not added correctly
• Every ignition ON and OFF event should be recorded as a stop in playback.
• The actual vehicle speed at each playback point is missing and should be displayed.
2. App crash
• The app sometimes crashes unexpectedly; cause needs investigation.
3. Playback track rendering issue
• In playback mode, tracks are incorrectly drawn with straight lines, ignoring turns.
• Live tracking displays the route correctly, so the issue seems specific to playback rendering logic.
4. Shared device notification restriction
• When a device is shared with “Full Access,” the shared user cannot view its notifications.
5. Midnight stats reset delay
• At 12:00 AM, stats show as 0 for all metrics and update only after some time.
⸻
Improvements
1. Enhanced playback ride segmentation
• Playback should show individual ride details for the day instead of merging all into one continuous map.
• Implement a logic: if the stop duration exceeds a threshold x minutes, count it as a separate ride in playback.
• Display the vehicle speed at each point along the playback route.
2. Downloadable reports
• Add an option to download reports based on different scenarios/filters (e.g., trips, stops, speed violations, alerts).
3. Main screen map reset after ride completion
• After a ride is complete, the main map should only show the current location, not the entire day’s playback track.
• If the vehicle is stopped for 5–10 minutes, store that as the end of the current ride and start a new ride when movement resumes.
1. Playback stops not added correctly
• Every ignition ON and OFF event should be recorded as a stop in playback.
• The actual vehicle speed at each playback point is missing and should be displayed.
2. App crash
• The app sometimes crashes unexpectedly; cause needs investigation.
3. Playback track rendering issue
• In playback mode, tracks are incorrectly drawn with straight lines, ignoring turns.
• Live tracking displays the route correctly, so the issue seems specific to playback rendering logic.
4. Shared device notification restriction
• When a device is shared with “Full Access,” the shared user cannot view its notifications.
5. Midnight stats reset delay
• At 12:00 AM, stats show as 0 for all metrics and update only after some time.
⸻
Improvements
1. Enhanced playback ride segmentation
• Playback should show individual ride details for the day instead of merging all into one continuous map.
• Implement a logic: if the stop duration exceeds a threshold x minutes, count it as a separate ride in playback.
• Display the vehicle speed at each point along the playback route.
2. Downloadable reports
• Add an option to download reports based on different scenarios/filters (e.g., trips, stops, speed violations, alerts).
3. Main screen map reset after ride completion
• After a ride is complete, the main map should only show the current location, not the entire day’s playback track.
• If the vehicle is stopped for 5–10 minutes, store that as the end of the current ride and start a new ride when movement resumes.
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Satisfied with GPS tracker
I am using onelap device from last 1.5 years for multiple vehicles…I am satisfied with it’s service.
It is accurate and giving multiple access to other members also…
I recommend it for all.
It is accurate and giving multiple access to other members also…
I recommend it for all.
