Bad service
Took my number cut my service without notify me! Customer Service team promised fix and return the service but never done so. After six months helpless, I asked them to refund my money and said goodbye to this company. If you don’t want to waste your time and money, skip this company!
App does not work
International call does not work. You can hear it ring once then it went completely silent. The call was never connected but the timer on the app keep running so OneSuite will charge you those unsuccessful calls. I have contacted customer support many times for the past 2 months and they never fixed the issue. I think Apple needs to pull this app out of its App Store.
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The App does not work, and the customer support does not exist
If there is a negative rating, OneSuite should get that. International calling using the app does not work. Sometimes it would give an error message. Other times it would ring a couple of times, and go silent. Worse yet, even though you can’t hear anything (in fact, it didn’t ring on the other side at all), the timer would start, and they would charge you. Once I didn’t push the End button, the timer just kept on running, and OneSuite charged for the duration of the active time of the app, even though I was calling their technical support on the phone at the same time. I asked for credit back, and the answer was: why didn’t you hang up? Hang up from what?! It was never connected.
Talking about technical support, if you are patient enough to wait for half an hour to reach someone, all that person would tell you is he/she will forward the information on, and they will get back to you. They never do.
Do not bother with this app.
Talking about technical support, if you are patient enough to wait for half an hour to reach someone, all that person would tell you is he/she will forward the information on, and they will get back to you. They never do.
Do not bother with this app.
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App stays upside down and will not rotate
App does not rotate
Upside Down Screen
Long time user. Great product. Thanks!
On the iPad the OneSuite screen is upside down when the iPad is held in the normal landscape position with the home button on the right.
When I rotate the iPad the screen remains fixed, so a 180 degree turn is a workaround, but it's become quite aggravating after 10 years of use. Every other one of my 60 apps rotates the screen when I rotate the iPad.
Please allow screen rotation . Or at the least, if you have to have a fixed screen, please rotate the initial screen position 180 degrees from where you have it now.
On the iPad the OneSuite screen is upside down when the iPad is held in the normal landscape position with the home button on the right.
When I rotate the iPad the screen remains fixed, so a 180 degree turn is a workaround, but it's become quite aggravating after 10 years of use. Every other one of my 60 apps rotates the screen when I rotate the iPad.
Please allow screen rotation . Or at the least, if you have to have a fixed screen, please rotate the initial screen position 180 degrees from where you have it now.
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Global callback works great!
Visited mother-in-law overseas on short notice (death in the family), and daughter could not come. Being able to connect (free incoming mobile calls with a local SIM) at a great mobile-to-mobile rate meant they could talk on the phone from a remote place during the funeral ceremony.
This was priceless, the callback feature worked so well, and will use again in a few weeks when I travel to Europe.
Happy OneSuite customer for many years.
This was priceless, the callback feature worked so well, and will use again in a few weeks when I travel to Europe.
Happy OneSuite customer for many years.
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So convenient and easy to use!
Love the different ways to dial when I'm traveling! Never fails, great voice quality!
Cannot log off
I can login into this apps. But this apps has no log off option. I can't log off this apps until to uninstall it.
Easy to use but buggy
After the legacy one stopped working on me, I found this one and downloaded it despite it has no ratings. It has much better user interface and works great, except the "other" option keeps crashing. Till this day I've never been able to see it working. Overall I am happy with the basic dialing but I am disappointed this app could be released without having its basic setting fully verified working.
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Not working after upgrade
After May 2015 upgrade, international call to China no longer work. Domestic calls still work. Email and call customer service, no luck. Will see whether the fix can come in quick. Otherwise I am taking my business somewhere else. Too sad because I have been using them for 10 years. I will adjust the rating if the fix this.
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Crashing
Upgraded to os8.3 and it crashes still does not work at all
Crashes with 8.3
Useless as is. Worked with previous iOS.
Yup, just crashes
Was hoping to use this app during 3 months of European travel this summer. Fix and update, please?!
Still not working
It has been 4 days now and the app is still not working please fix it now!!! I hate having to use the 800 # it more expensive and inconsistent!!!
Crashes with iOS 8.3
App does not work with iOS 8.3, worked fine before, please fix!
Not working with iOS 8.3
I just upgraded to iOS 8.3 and now the app will not open, it just crashes. Please fix!
Thanks,
Jeffrey
Thanks,
Jeffrey
App does not open!!
On the phone with customer service a few times, they ask u to wait for a few more hour after download. It just does not work. U can not even open the app.
Please release fix!
I've used this app in the past while on vacation overseas w no problem. The latest update for this app rendered the app inoperable. It cannot even finish launching before it crashes. Pls fix this ASAP!
No Bluetooth support
Too bad.
However, it does work without SuiteAdvantage.
However, it does work without SuiteAdvantage.
User3206
Great app. Easy to use and works great with broadband access or suite advantage.
