Doesn’t load
Paid for a subscription and all of a sudden it won’t load over cellular data network even though my settings have been verified to be correct. I can’t use it in the customers home anymore.
Red a refund
I pay the 12.99 subscription and then it doesn’t give me access, it says to go to support for FAQs and there are none. So I try to submit a comment for them to help me and it refuses to submit because the app thinks I’m a robot. So I can’t even ask them to help me. Please return my money to my credit card.
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Misleading pricing
It looks like the it’s going to cost you $17.99 to use the app but that’s ONLY to download the app. Once you download it, there is nothing you can do with it unless you pay $17.99 to use it (yearly subscription), which tricks you into thinking that you haven’t paid this initial amount yet (not true). So you accept the payment and then surprise ! You get billed twice… 17.99 for app download + 17.99 for subscription to use the app. The app looks okay so far but I don’t appreciate this hidden pricing.
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I am using it every day
I’ve been a piano technician for 40 years and have always had the Pierce Piano Atlas to look up the age of my customers’ pianos. Just this week I finally decided to switch to this app. I’m so glad! Not only does the lookup take far less time, but it provides the manufacturing date and company information on a page which I can immediately share with my customer via text. This is a wonderful feature which I am now using on all my service calls. I would say this app is great for piano technicians, probably not worth it for piano owners.
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Purchase Is Required.
Can’t use at all without subscribing and yet it’s not noted as having In App Purchases. Honestly, I don’t even know how well the app works. If they simply charged $1.49 to download it (the minimum subscription), I would have paid it – no-brainer. Sure, even now, it’s only a buck and a half. Not the point. It’s shady. Would be nice to use the app for the one piano I want to look up and I would have paid the price of admission if they hadn't tried to pull a fast one. Delete.
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