Doesn’t load
Paid for a subscription and all of a sudden it won’t load over cellular data network even though my settings have been verified to be correct. I can’t use it in the customers home anymore.
Red a refund
I pay the 12.99 subscription and then it doesn’t give me access, it says to go to support for FAQs and there are none. So I try to submit a comment for them to help me and it refuses to submit because the app thinks I’m a robot. So I can’t even ask them to help me. Please return my money to my credit card.
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Misleading pricing
It looks like the it’s going to cost you $17.99 to use the app but that’s ONLY to download the app. Once you download it, there is nothing you can do with it unless you pay $17.99 to use it (yearly subscription), which tricks you into thinking that you haven’t paid this initial amount yet (not true). So you accept the payment and then surprise ! You get billed twice… 17.99 for app download + 17.99 for subscription to use the app. The app looks okay so far but I don’t appreciate this hidden pricing.
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I am using it every day
I’ve been a piano technician for 40 years and have always had the Pierce Piano Atlas to look up the age of my customers’ pianos. Just this week I finally decided to switch to this app. I’m so glad! Not only does the lookup take far less time, but it provides the manufacturing date and company information on a page which I can immediately share with my customer via text. This is a wonderful feature which I am now using on all my service calls. I would say this app is great for piano technicians, probably not worth it for piano owners.
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Purchase Is Required.
Can’t use at all without subscribing and yet it’s not noted as having In App Purchases. Honestly, I don’t even know how well the app works. If they simply charged $1.49 to download it (the minimum subscription), I would have paid it – no-brainer. Sure, even now, it’s only a buck and a half. Not the point. It’s shady. Would be nice to use the app for the one piano I want to look up and I would have paid the price of admission if they hadn't tried to pull a fast one. Delete.
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Forced “donation” page, unusable app
This app is an absolutely useless source of information, because it won’t even let you search a serial number unless you donate on a sketchy pop up with poorly translated English, and it just feels like a scam to pay to access a PDF anyone can find online. Do not download this app tbh
Works fine. Go-to app.
YES, there is an in-app purchase. It’s a yearly subscription. I’m an RPT piano technician and use this CONSTANTLY. I don’t mind at all. I used to carry the Pierce Piano Atlas, which is a huge book and got left in the vehicle and never used. This is so much better.
Useless.
Save your time if you just plan to check it out. App will not let you do anything before paying a fee. App should have been put up for download for a fee instead of being ‘free’ and totally useless upon download.
Awfull
Hard to register doesnt inform you that you have to pay to use until after download then still doesnt work
Couldn’t find my piano
Paid the service fee, couldn’t find my piano. Cancelled it.
NOT FREE•Tricks you
NOT FREE•Tricks you into the download, and then you can’t even test it, before it brings you to the “contribute” page, with option to quite and op out through that tangle web with them and Apple
DON”T BUY—-WILL NOT LET YOU CANCEL— CROOKS!!!
This program will not let you cancel. Buyer Beware!!!!!
Communication re costs should be more apparent
I installed this after reading in online forums that it was a decent, free app that worked intermittently. While I can’t comment on the apps' strengths from a professional perspective. As a casual user who just wanted to look up my own piano, it was disappointing to find out that there’s a monthly subscription charge after I'd already installed the app. Likely an unintentional oversight on behalf of the developer, since it is in the description (albeit, buried way down there and very vague)
Recommendations:
(1) The cost to do a search should be readily apparent to prospective users *before* they purchase the app
(2) for the casual user who just wants to look up their own piano-why not allow a brief trial period?
(3) And who pays for an app that you haven’t even been provided a chance to test out? ...particularly for an app that is known to be “buggy” based on online forum responses and even more so for one that requires you to sign up for a monthly subscription
Recommendations:
(1) The cost to do a search should be readily apparent to prospective users *before* they purchase the app
(2) for the casual user who just wants to look up their own piano-why not allow a brief trial period?
(3) And who pays for an app that you haven’t even been provided a chance to test out? ...particularly for an app that is known to be “buggy” based on online forum responses and even more so for one that requires you to sign up for a monthly subscription
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Free but Not Really
Unfortunately the app appears to be free, but once you’ve downloaded it you have to pay to use it. I don’t mind paying, but it seemed like a bait and switch to me. There’s also no option for one-time use.
Outdated
Outdated
Not free
I was under the assumption it was free, since it said FREE. It’s not. When you type in the brand of piano, you are directed to a page to sign up for a monthly subscription.
My daily go to.
I use this app almost daily to tell my tuning clients how old their pianos are.
I had an issue with iPhone 11, they jumped right on it and upgraded the app for everybody.
Must have for a professional. The app fee is minuscule and will help fund ongoing research to update the database.
I had an issue with iPhone 11, they jumped right on it and upgraded the app for everybody.
Must have for a professional. The app fee is minuscule and will help fund ongoing research to update the database.
NOT FREE
The app states it is free, however, after you download and try to enter your information it pops up with a monthly fee. Very disappointing!!
Very poor
I tune pianos every day so I paid for a year subscription. Most of the serial numbers I search are not found in the database. I will not be renewing my subscription. I will go back to using my hard copy “Pierce Piano Atlas”
Online Piano Atlas
Nice app! And support people are very kind and prompt.
