Onyx Private User Reviews

Name: Onyx Private: Bank & Invest
Rating: 4.3 (69 reviews)

Onyx Private: Bank & Invest

Onyx Card, LLC

🌟 Lifestyle

💰 Finance

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App not working

This app had an updated today, and is not working is keep crashing everytime it opens, also very disappointed not all features not working, but keep charging full membership, I don’t think if your product is not working you shouldn’t charge consumers for something that is not working at 100 percent

Jamalh14

3 years ago

Response from developer

We sincerely apologize for any inconvenience you faced due to the app issue. Our team identified and promptly fixed a bug on that day. Regarding your membership, we understand your concern, and we assure you that we're actively working to make things right. If you have any specific issues or if there's anything else we can assist you with, please reach out to our customer support team at support@onyxprivate.com. We appreciate your patience and understanding.

Onyx Private, The Bank you’ll ever need.

Hi there, With some amazing features you can do a lot! I discovered Onyx while looking for a new bank account while I was staying in the usa and a bank that gives benefits and some perks that people never known them I waited couple of months until I got approved, since then its history, I still have some issues with transffering money since its the first time I use ACH but the rest is amazing, Priority Pass, cashbacks and reimburse abroad if there are atm fees. There is a huge thing when it comes to banking, especially with benefits that cost a fortune. Onyx have it all with only 50$ a month as someone who fly a lot around the world Priority Pass helps me a lot, I can tell that Onyx got the best benefits, after I found Onyx, I want that Onyx will be the main bank in the future, I have the debit metal card and it’s gorgeous! Thank You Onyx, May I will always be your customer, in the usa and abroad! (i can pay my applecare+ in peace🥲)

Yair Yosef Shalom

3 years ago

Response from developer

Thank you so much for your fantastic review. We're thrilled to hear that you've discovered and enjoyed the many features and benefits Onyx has to offer. We're here to assist with any questions you may have. Thank you for being a part of our community, and we look forward to continuing to provide you with top-notch service wherever your travels take you.

Onyx Private, The Bank you’ll ever need.

Hi there, an Israeli guy is here. With some amazing features you can do a lot! I discovered Onyx while looking for a new bank account while I was staying in the usa and a bank that gives benefits and some perks that people never known them I waited couple of months until I got approved, since then its history, I still have some issues with transffering money since its the first time I use ACH but the rest is amazing, Priority Pass, cashbacks and reimburse abroad if there are atm fees. There is a huge thing when it comes to banking, especially with benefits that cost a fortune. Onyx have it all with only 50$ a month as someone who fly a lot around the world Priority Pass helps me a lot, I can tell that Onyx got the best benefits, after I found Onyx, I want that Onyx will be the main bank in the future, I have the debit metal card and it’s gorgeous! Thank You Onyx, May I will always be your customer, in the usa and abroad! (i can pay my applecare+ in peace🥲)

Yair Yosef Shalom

3 years ago

Account Closed Next Day

I was approved for Onyx and excited to begin using their services, only to be told the following day that my account was permanently closed with no recourse. I’m an UHNW individual with various other private banks, and the extremely poor experience I’ve had here would lead me to never recommend Onyx’s services to anyone. This is what you get from a FinTech that hides behind their partner bank. Anybody with actual needs for a private bank should seek out an actual private bank with a physical location and bankers than you can speak with rather than this sham operation.

themoveforward

3 years ago

Response from developer

Thank you for taking the time to share your experience. Your feedback is taken seriously, and we will investigate this matter thoroughly to understand what transpired. We would appreciate the opportunity to discuss your situation in detail and see if there's any way we can address your concerns. Please feel free to reach out to support@onyxprivate.com.

Onyx: Best banking and customer service

I've been working with Bank of America for years and decided to try a new digital bank and couldn't be happier by choosing Onyx. Onyx banking experience is much better than BofA, i can make all transactions and investments in just one place and the concierge is fantastic. In addition, they have a top notch customer service, with fast and attentive response, much superior than any alleging branch service I had before

Rafaelbmj

3 years ago

Response from developer

Thank you so much for sharing your experience with us. Our commitment to top-notch customer service is a priority, and we're grateful for your kind words about our fast and attentive responses. We aim to provide a seamless and superior banking experience for our customers, and your feedback is greatly appreciated. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing Onyx.

Still waiting…

No indication of how long the wait list is or how long it takes to get an account. I applied more than a month ago and received a bot response that I would get on boarding instructions soon. But nothing so far…

The wait is worth it. The app is good and the bank is good.

Tizzo233

3 years ago

Response from developer

Hi there, we're truly sorry for the inconvenience you've faced. We greatly value your interest in Onyx Private and your time invested in the application process. Onyx provides an exclusive private membership and has a thorough review process. Unfortunately, we are unable to approve your application if you do not receive an email for the next steps. If you have any questions please contact support@onyxprivate.com.

Thank you Onyx!

I love the sleek interface and the UI, the banking features are great and I’d highly recommend. Hopefully I can use this for a while.

Ajay36373746

3 years ago

Response from developer

Hi there, thank you so much for your positive review. We're thrilled to hear that you love the sleek interface and UI of our app and that you find the banking features to be great. We strive to provide our users with a seamless and user-friendly experience, and it's wonderful to know that we've met your expectations. If you ever have any questions or need assistance with anything, please don't hesitate to reach out to our support team.

Still waiting…

Tizzo233

3 years ago

Great app with top notch offerings and service

Onyx has been my primary banking service since Jan of 2023. Their support is amazing and the premier tier is well worth it with best in class concierge. The app is filled with great features and investment options. Service is amazing and customer centric. Looking forward to long term success for the app.

K2shah

3 years ago

Response from developer

Hi there, thank you for entrusting Onyx as your primary banking service since January 2023. We're thrilled to hear that you've had an amazing experience with our support team and are enjoying the benefits of our concierge service. We're fully committed to providing customer-centric service and ensuring your long-term success with our platform. If you ever have questions, require assistance, or want to explore more of what Onyx has to offer, please feel free to get in touch. We look forward to continuing to serve you and being part of your financial journey.

Onyx is the bank (and more) for me

Countless features you'd never see at a traditional bank with solid and responsive customer service makes Onyx shine.

brykupono

3 years ago

Response from developer

Hi there, thank you for your thoughtful review. We're delighted to hear that you've found value in the unique features we offer at Onyx. Providing a distinctive and responsive banking experience is at the core of our mission, and your positive feedback reinforces our commitment. Should you have any further questions, need assistance, or wish to explore more of our offerings, please don't hesitate to reach out.

Great app!

I have the premium membership via Onyx. They have always responded very quickly to all my questions and got me and my group into an exclusive wagyu restaurant in Japan on short notice! It was a great experience. I loved when they had the debit card funding and hope they bring it back soon.

Tmou

3 years ago

Response from developer

Hi there, thank you for taking the time to share your positive experience with us. We're thrilled to hear that you've been pleased with our responsiveness and assistance, especially when it comes to securing exclusive reservations like the memorable Wagyu restaurant in Japan. Your feedback about the debit card funding is duly noted, and we appreciate your input. We're continuously working on enhancing our offerings, and your input helps guide our efforts. It's our privilege to serve you, and we look forward to continuing to provide exceptional experiences and services. If you have any more questions or need further assistance, please don't hesitate to reach out.

Very happy so far

You can tell that they’re really trying to differentiate themselves to offer a great product. Some cool perks - quick transfers, and cashback on the debit card are great!

laxkid21

3 years ago

Response from developer

Hi there, thank you for the considerate review! The Onyx Private team is dedicated to creating a unique and valuable experience for our customers. The ability to make quick transfers is essential for managing your finances efficiently, and it's great to see that Onyx Private has prioritized this feature for you. We are also glad that you are loving the Cashback feature as that can help you save money on everyday purchases. Once again, thank you for the kind words and we are here if you need anything.

Best digital banking app

Loved having banking, investments and concierge in one place!
Super helpful and convenient!

T@79

3 years ago

Response from developer

Hi there, we're thrilled to hear that you are enjoying the seamless integration of banking, investments, and our concierge services on Onyx. If you ever need further assistance or have questions, please don't hesitate to reach out. Your satisfaction is our priority.

Top Notch Banking and Customer Service

I have been with Onyx since the first quarter 2023, they have been very professional and add a personal touch with their customer service. I have participated in many services that are offered on the platform. I look forward to what the future holds. I have been with several banking institutions over the last 30 years and Onyx is in my top 3.

KaCee32

3 years ago

Response from developer

Hi there, thank you for your unwavering support and trust in Onyx since the beginning of 2023. We're delighted to know that you've had a positive experience. It's fantastic to hear that you've taken advantage of the various services available on our platform. We're committed to continuously enhancing our offerings and ensuring your satisfaction. The future holds even more exciting possibilities, and we're excited to continue this journey with you. If you ever need anything, don't hesitate to reach out – we're here for you.

Great Service

Banking features and concierge are both fantastic.

Grey.Cleveland

3 years ago

Response from developer

Thank you so much for your positive feedback! We're thrilled to hear that you're enjoying both our banking features and concierge service. At Onyx, we're committed to providing exceptional experiences and convenience to our users. If you ever have any questions or need further assistance, please don't hesitate to reach out. Your satisfaction is our priority.

BEST CARD

I never write reviews but I’ve tried so many cards on the market and this one is by far my favorite. Not only is the user experience and customer service incredible, but the actual offerings and concierge is *chefs kiss*. I’m very much looking forward to using this feature abroad.

L15_13

3 years ago

Response from developer

Hi there, thank you so much for taking the time to leave such a positive review. We're thrilled to hear that you are enjoying the app and your feedback means a lot to us. We're committed to providing the best products and services as possible. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We're here to help!

Terrible

All around terrible experiences with this pretend bank. The app is super wonky and the customer service is awful. In absolutely no way is this a private bank.

Dan12945

3 years ago

Response from developer

We are sorry to hear about your disappointing experience. We value your feedback and apologize for any inconvenience you've encountered. We're continuously working to improve our services and your feedback helps us identify areas for enhancement. If you have any specific concerns or issues you'd like to address, please reach out to our customer support team at support@onyxprivate.com. We're committed to addressing your concerns and providing a better experience in the future. Thank you for sharing your thoughts with us.

Great bank

Great bank with very unique concierge services, highly recommend!!

Luke Yaldo

3 years ago

Response from developer

Hi Luke, thank you for your positive review! If there's anything else we can assist you with, please don't hesitate to reach out.

TERRIBLE NOT WORTH it

All these good comments are bots and it really shows…

nikolasao158

3 years ago

Response from developer

Hi there, we appreciate your feedback and understand your concern. However, we assure you that all the comments and reviews we receive are from real customers. We value the trust of our customers and take their feedback seriously. If you have any specific concerns or questions, we are more than happy to address them. Your satisfaction is important to us, and we are here to ensure your experience with us is a positive one. Please feel free to reach out to support@onyxprivate.com with any further inquiries you may have. Thank you for your understanding.

Outstanding banking app with Amex-level service

I’ve been banking with Onyx since January this year. First came across it on an instagram ad and jumped in out of curiosity. Onyx is unreal. You get just nearly identical services and features to Amex and it’s absolutely amazing. I never make plans and always operate on spontaneity and was able to contact the concierge service for last minute events and they delivered! There’s too much to say in a single review without turning this into a novel, but I will say this is significantly better than traditional banking. Also, the metal debit card is v nice and heavy. I found myself using my Amex less given the better Cashback rewards & concierge service onyx has to offer. Onyx also offers wealth management services and I’m waiting for the credit card & real estate features to release as well. I’m slowly transitioning from my traditional banking to Onyx and I haven’t experienced a single issue in my 6 months of usage. 10/10 would recommend.

mikeaj93

3 years ago

Response from developer

Hi there, thank you so much for sharing your incredible experience with us! We're thrilled to hear that you've been banking with Onyx since January and that our services have exceeded your expectations. Thank you for placing your trust in us and for being a loyal member. We're continuously working to enhance our services, and we're excited to bring you new features in the near future! If you ever need anything, please don't hesitate to reach out.