Open Rewards User Reviews

Name: Open Rewards: Shop Local
Rating: 3.9 (195 reviews)

Open Rewards: Shop Local

Open Rewards Inc.

🍔 Food & Drink

🛍️ Shopping

Customer Experience

Positive experience55.2% of reviews

Neutral11.5% of reviews

Negative experience33.3% of reviews

~ Based on 96 written reviews from the US App Store.

What users say

Summarized from real user reviews of Open Rewards. Based on 195 reviews and a 3.9/5 average, it highlights the 8 positives and 13 negatives reviewers mention most about this Shopping app.

Positive things

💰Legitimate cash-back rewards for local shopping
🏪Supports local businesses and community
👍Easy receipt upload process
🎯Simple concept and straightforward rewards earning
🌟Transparent and user-friendly interface (when working)
📱Helps discover new local restaurants and shops
💳Rewards accumulate quickly
🤝Good customer service (when responsive)

Negative things

🐛Frequent app crashes and freezing
⏳Extremely slow payout processing (8-20+ days)
😤Unresponsive customer support
🚫Rewards not being approved or processed
🔧Confusing redemption and claim process
💸Rewards expiring without being redeemable
🗺️Inconsistent merchant availability
📊Poor app performance and glitchy interface
🔐Login and account connection issues
⚠️Rewards stuck in pending status indefinitely
💔Payout failures after approval
🎯Annual reward caps limiting utility
🌐Requires WiFi for uploads

Is Open Rewards Safe?

Open Rewards: Shop Local appears mostly safe based on user ratings. AppsHunter Safety Score for Open Rewards is 77/100.

This assessment is based on 195 user ratings, with an App Store average of 3.9/5.

Safety Analysis

69.7% of ratings point to a safe experience

7.2% of ratings suggest some concerns

23.1% of ratings point to a risky experience

~ Based on 195 App Store ratings for Open Rewards.

Is Open Rewards Legit?

Open Rewards: Shop Local appears legitimate, with a few gaps. AppsHunter Legitimacy Score for Open Rewards is 78/100.

Based on 78 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

App clearly has “business hours”..

Do not try to open this app on weekends or before 10am on weekday- I’m struggling to understand WHY this app won’t open at ANYTIME???

Anya1971

a month ago

Fun program!

I appreciate our local Littleton CO businesses, and this Open Rewards program is a great way to encourage and acknowledge our efforts to shop locally. Thanks everyone! I'm sad to have to report, that I submitted my first redeem request over a month ago, and have seen no sign of it, and I don't see a way to get status of our redeem requests in the app. That doesn't bode well for this program.

shushing3

3 months ago

Scam

I got scammed out of $118. App froze up and when I got back in it wouldn’t let me finish. I emailed customer service and received no reply. I no longer use the app

Ex customer in ca

4 months ago

A Timely App

Thanks Open Rewards! Your app made it easy for partnerships that made a difference!

Bfgyvjhfgyfughcft

4 months ago

Ms

They have never accepted rewards in the local places I’ve asked, they do not even know what I’m talking about 🤷🏻‍♀️

Forret gump

6 months ago

Glitch?

I have used it for a few months and now it won't open. It immediately closes after trying to open

Kayval1

6 months ago

Crashes

I’ve been trying for two days to submit a receipt but the app keeps crashing

Maria Ethridge

6 months ago

Great customer service

I had a problem but received a text from customer support and it got fixed.

lifetime texan

6 months ago

Repeated crashes

The app won’t work for me. It crashes and if it does open, it then says there’s an error and to retry. But it still won’t work no matter how often I retry.

JASDCA

6 months ago

Inconsistent performance

App is sometimes glitchy after an update. They don’t provide a way to contact them or report a problem.

After the last update, App is dead.

robbydek

6 months ago

Great until it wasn’t

It’s worked great until today. Can’t open the app at all.

TexasLady222

6 months ago

New update

The new update keeps crashing the app. It won’t open

Guft

6 months ago

Won’t connect cards

Pretty much self explanatory. App doesn’t work. Won’t connect my cards to account. What’s the point? Retry coding the app again.

Ed Miester

6 months ago

Love it!

My friend told me about this app. I will admit, I did have my reservations at first. But then I found out it was legit and now I just want to thank San Joaquin County for funding this and hope more residents use the app too. I've already told a few friends as well. Again, thank you San Joaquin County, you're awesome!

CynAutismMom

7 months ago

Pleasantly surprised!

Thanks, El Paso, for promoting this app as a way to encourage shopping locally. I was skeptical, at first, but I have been pleasantly surprised at how well it works. It’s great to see rewards stacking up in my account. The user interface is not the best—clunky and hard to navigate—but the basic concept is legit. I have used it many times over the last year and plan to keep doing so.

LeFrenchHorn

8 months ago

Response from developer

Thank you for taking the time to share such thoughtful feedback — we really appreciate it. We’re glad to hear the program has worked well for you and that you’ve seen rewards add up while supporting local businesses in El Paso. That’s exactly the outcome we’re aiming for. We also appreciate the honest note about the user interface; feedback like that is important and helps guide improvements as we continue refining the app experience. Thanks again for sticking with the program and for shopping local — we’re grateful to have you as part of the community.

Great concept, but payout process is a joke.

Let me start by saying the concept is awesome and helps bring shopping to local business. The downside to them is the payout process is a joke. When redeeming a reward I get approved within a week but the payout to my account has taken 20 days! I talk to support and they tell me sometimes payouts can take longer due to high demand. However my wife did a reward redemption after I did mine and got paid in her account within only 3 days. So leads me to believe I was lied to and they’re selective about whom they payout.

Onemike2E

8 months ago

Response from developer

Thanks for sharing this feedback — we’re really glad to hear you like the concept and our focus on supporting local businesses. We understand how frustrating payout timing can feel, especially when it doesn’t line up exactly with another experience you’re comparing it to. While redeems are typically approved quickly, payout timing can vary based on a few factors, including payout method and overall volume at the time. Because of that, two redeems submitted close together can still process on different timelines. That said, payouts are never prioritized or delayed selectively by user — we appreciate you raising the concern, and our support team is always happy to look into any specific payout if something feels off. Thanks again for taking the time to leave a thoughtful review, and for supporting local businesses through the program.