Terrible customer service
I purchased an annual subscription. I tend to cancel these before auto-renewal so that I can decide if I want to continue a subscription rather than being auto-renewed into one. I paid for 12 months of OptiLingo, and have been using it here and there for 2 months.
The website’s FAQ page says the following:
Q: What happens if I cancel my subscription?
A: You will retain access until the end of your current billing cycle. No further charges will be made.
Well, that is not true. The iOS app now requires me to “upgrade” in order to access the lessons I paid for. And the web app just forces me onto a page begging me to subscribe to the free trial. I have essentially lost 10 months of the annual subscription I paid for.
The worst thing about all this? The is no way to email OptiLingo. You cannot contact them to resolve problems like this. The contact page on the website just sends you to FAQs. And if you reply to emails from them, the emails bounce back as undeliverable.
That is why my hand is being forced to make a one-star review. I don’t enjoy doing this. But when you treat your customers this way, they have no recourse.
The website’s FAQ page says the following:
Q: What happens if I cancel my subscription?
A: You will retain access until the end of your current billing cycle. No further charges will be made.
Well, that is not true. The iOS app now requires me to “upgrade” in order to access the lessons I paid for. And the web app just forces me onto a page begging me to subscribe to the free trial. I have essentially lost 10 months of the annual subscription I paid for.
The worst thing about all this? The is no way to email OptiLingo. You cannot contact them to resolve problems like this. The contact page on the website just sends you to FAQs. And if you reply to emails from them, the emails bounce back as undeliverable.
That is why my hand is being forced to make a one-star review. I don’t enjoy doing this. But when you treat your customers this way, they have no recourse.
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Amazing language app
I love this app but this improves me some Arabic but I know everything what it can be, but this is what I learned duolingo, funeasylearn, and all the time I learned about what I do if I already this time.
End of Life?
At this writing, OptiLingo has not been updated with a new release in over two years. Has development altogether ceased? I’m not experienced with this app, but since the App Store requires a rating for any comment which we leave, I will give three stars, pending more research on my part.
App has potential but customer service is slow if needed
I can see the strategy this app uses to teach a language and it has potential. Consistently using the same verb repetitively in the same lesson. I felt I actually knew what a few verbs meant and how to use them after two lessons. I’m currently in India and I want to quickly learn conversational Hindi. I decided to try the 3 month subscription and even tough I paid 7 days ago I still haven’t been able to access any lessons. I don’t have the time to try to fight to get access material. I purchased a phrase book, I’ll have a Hindi speaker read the phrase to me, record the phrase, then repeat it constantly. I won’t be able to group the phrases like this app but my book requires no customer service. You don’t want to wait for that with this app.
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Lessons
I’m liking the app but I have an issue with pausing and continuing lessons. I would pause a lesson to come back to later, but when I come back to it later I have to start the lesson over again which is very frustrating. I’d prefer if I can come back to it and start where I left off.
