Terrible customer service
I purchased an annual subscription. I tend to cancel these before auto-renewal so that I can decide if I want to continue a subscription rather than being auto-renewed into one. I paid for 12 months of OptiLingo, and have been using it here and there for 2 months.
The website’s FAQ page says the following:
Q: What happens if I cancel my subscription?
A: You will retain access until the end of your current billing cycle. No further charges will be made.
Well, that is not true. The iOS app now requires me to “upgrade” in order to access the lessons I paid for. And the web app just forces me onto a page begging me to subscribe to the free trial. I have essentially lost 10 months of the annual subscription I paid for.
The worst thing about all this? The is no way to email OptiLingo. You cannot contact them to resolve problems like this. The contact page on the website just sends you to FAQs. And if you reply to emails from them, the emails bounce back as undeliverable.
That is why my hand is being forced to make a one-star review. I don’t enjoy doing this. But when you treat your customers this way, they have no recourse.
The website’s FAQ page says the following:
Q: What happens if I cancel my subscription?
A: You will retain access until the end of your current billing cycle. No further charges will be made.
Well, that is not true. The iOS app now requires me to “upgrade” in order to access the lessons I paid for. And the web app just forces me onto a page begging me to subscribe to the free trial. I have essentially lost 10 months of the annual subscription I paid for.
The worst thing about all this? The is no way to email OptiLingo. You cannot contact them to resolve problems like this. The contact page on the website just sends you to FAQs. And if you reply to emails from them, the emails bounce back as undeliverable.
That is why my hand is being forced to make a one-star review. I don’t enjoy doing this. But when you treat your customers this way, they have no recourse.
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Amazing language app
I love this app but this improves me some Arabic but I know everything what it can be, but this is what I learned duolingo, funeasylearn, and all the time I learned about what I do if I already this time.
End of Life?
At this writing, OptiLingo has not been updated with a new release in over two years. Has development altogether ceased? I’m not experienced with this app, but since the App Store requires a rating for any comment which we leave, I will give three stars, pending more research on my part.
App has potential but customer service is slow if needed
I can see the strategy this app uses to teach a language and it has potential. Consistently using the same verb repetitively in the same lesson. I felt I actually knew what a few verbs meant and how to use them after two lessons. I’m currently in India and I want to quickly learn conversational Hindi. I decided to try the 3 month subscription and even tough I paid 7 days ago I still haven’t been able to access any lessons. I don’t have the time to try to fight to get access material. I purchased a phrase book, I’ll have a Hindi speaker read the phrase to me, record the phrase, then repeat it constantly. I won’t be able to group the phrases like this app but my book requires no customer service. You don’t want to wait for that with this app.
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Lessons
I’m liking the app but I have an issue with pausing and continuing lessons. I would pause a lesson to come back to later, but when I come back to it later I have to start the lesson over again which is very frustrating. I’d prefer if I can come back to it and start where I left off.
It actually works
What I like about the OptiLingo Spanish course is that it actually works - I am actually learning Spanish! The way OptiLingo teaches is unique and I never even had to take any notes which is perfect for me since I tend to lose everything I write down.
Slick approach to learning a language
I'm currently on day 72 and am still learning every day. Although I still have a long way to go before I can speak it fluently, I will be able to communicate in Italian using simple words and phrases. I've noted that less than 50% of the app's material has so far been covered. More opportunities to communicate and hear yourself converse have recently been added to the app thanks to a recent upgrade. Very slick.
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Happy with the results
So will this course make me fluent? NO. I but I am absolutely able to say the basic things necessary to survive, though. The product delivers exactly on what it claims, and I’m very happy with my purchase.
Fun for kids and adults
I knew this app was a hit when my first-grader started using it to learn Circassian. He uses it on car rides to and from school and so far, has beaten me on the number of lessons covered. He does this on his own, without me having to prompt him. That alone is worth five stars.
Another great thing is that the ease of use and linear progression makes it very easy to pop in and pick up where you left off.
The layout and the way the content is presented make it simple to focus on what you want to learn (audio vs. visual), e.g. speaking vs. reading, or both at the same time.
I'm so grateful this app exists, hats off to the developers!
Another great thing is that the ease of use and linear progression makes it very easy to pop in and pick up where you left off.
The layout and the way the content is presented make it simple to focus on what you want to learn (audio vs. visual), e.g. speaking vs. reading, or both at the same time.
I'm so grateful this app exists, hats off to the developers!
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Natural way to learn a language
This app makes learning a new language a breeze, it’s a natural way to learn a language rather than memorizing words and phrases. I highly recommend to anyone looking to learn a new language and be able to form sentences and carry conversation.
Love the app!!
I’m Circassian and I’ve been using this app for quite some time now to brush up on my language skills so I can talk to my family more and honestly I see a remarkable improvement. Normally it’s easy for me to lose interest in apps and i’ve used Duolingo before to learn Russian but I found OptiLingo more helpful! I’m able to have a decent conversation now and I honestly can’t wait to see even more IMPROVEMENT with myself! It makes learning more intriguing and when you see the results you get even more motivation :)
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New language
Thank you very much for the great opportunity to learn my homeland language. This Application is a great way to start all the way from beginning level and climb up . I really enjoy using it .
Best app to start learning new language
Easy to use. Reasonably priced. Information rich for quick start.
Highly recommended.
Highly recommended.
Excellent Learning language app
This app Is golden. If you want to learn a language download this app. Used It to learn Kabardian , Russian language. Highly recommend this app.
Great App, Love the Inclusivity
It’s truly amazing how much technology has advanced; you can now learn languages for free when you used to have to pay loads just to learn basic phrases. It’s especially endearing to me how this app teaches Circassian, which is so hard to come by. It’s hard being diaspora and not having access to the language as easily as others would overseas. This app has helped me with sentences I used to struggle with and I think I’ll come out of it with the ability to speak Circassian fluently.
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Highly recommended!
I installed this app to learn the endangered language of my ancestors. And now my kids are using it too!!! This app has allowed my family to connect with our long lost heritage and has brought great joy into our home.
Good but can improve
Hello, I’m learning Kabardian on it and have a membership. The app is good and has many phrases but I wish they were more phrases and lessons.
Also I noticed they are some discrepancies between the written words and the spoken words in some lessons. For example, it is written ныщхьбэ for tonight , but she is saying нобэ пщыхьэщхьэм in lesson 34 review. There are also other examples of written discrepancies too.
I suggest you guys fix these discrepancies and add pictures to the phrases. Please add titles to the lessons.( I mean if lesson 1 is about introductions then write introductions for the title)
Also it would be nice if you added a verb section for 300 commonly used verbs and their examples in different tenses, in the conditional mood or other moods, with different directional affixes and other affixes for Kabardian and other languages. West Circassian/Adyghean would be nice too.
Also add some more advanced lessons too.
Also I noticed the Arabic section is in formal Fusha which is not so colloquial. Syrian or Egyptian Arabic would be good.
Overall it is good, it has useful phrases and a good amount of review.
Also I noticed they are some discrepancies between the written words and the spoken words in some lessons. For example, it is written ныщхьбэ for tonight , but she is saying нобэ пщыхьэщхьэм in lesson 34 review. There are also other examples of written discrepancies too.
I suggest you guys fix these discrepancies and add pictures to the phrases. Please add titles to the lessons.( I mean if lesson 1 is about introductions then write introductions for the title)
Also it would be nice if you added a verb section for 300 commonly used verbs and their examples in different tenses, in the conditional mood or other moods, with different directional affixes and other affixes for Kabardian and other languages. West Circassian/Adyghean would be nice too.
Also add some more advanced lessons too.
Also I noticed the Arabic section is in formal Fusha which is not so colloquial. Syrian or Egyptian Arabic would be good.
Overall it is good, it has useful phrases and a good amount of review.
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It’s a good app but good be better.
I downloaded this app and gave Korean and Japanese a shot. It’s a good app but a bit limited in terms of function. The app is good, if a bit basic and rigid in terms of it’s structure since every language can’t made to fit into these 100 lessons and expanding and adding on some features will make the app more robust in terms of it’s learning potential. Some additions I would love to see added to the app would be speech recognition to help perfect my pronunciation. The ability to point and click at each word/letter in the sentence and have it replay that particular word. All in all I appreciate the non gamification of the app and it’s strict focus on learning everyday sentences from the start. However, I do also wish the app had specific notes on each sentence ala the Mango language app to put things in context and to indicate additional things to note about that sentence such as Korean having different politeness levels in their speech. The same cold be said for Japanese as they’re certain terms you can only say to a blood relative vs a friend and having a cultural note inbetween the phrases or after would be most helpful.
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Huge shortcomings
I wish this app was useful. It’s not. It’s just an audio recording of a bunch of sentences. No way to replay, no flashcards or repeated learning. Too bad.
Kazmi190
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