Not clear as to what is “ professional “
So I booked a carpet cleaning service for the whole house at a %50 off to try Oscar for the first time , paid £90. The carpet cleaner came with a domestic machine (vax type ) that I actually have at home . I booked a professional cleaning carpet service expecting a professional industrial machine to do the job since the domestic one wasn’t doing anything. I didn’t cancel once he turned up, I’ve let the guy clean , he lifted dirt but there was no difference to the carpet stubborn stains as I had already tried that with my own machine. I still rated the guy “good” since he turned up and cleaned the carpet despite not being to my expectations or regular standards. When you book for jobs there isn’t any indication as to what machinery is going to be used, just says professional carpet cleaning,if I had known I wouldn’t have booked as I ended booking again with a professional carpet cleaning company afterwards that did 2 hallways, living room and stairs for £100 but my carpet looked actually brand new. Better look into rated people, check or trade or doing individual research to find out a service you need. Oscar is just an app where anyone can register claiming to be capable of doing something to professional standards and you end up disappointed.
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KKKboudin-83
So many notifications and generally buggy app
Oscar sends so many notifications and often you click and there’s no real message - or it’s something pointless. App is also buggy and struggles to open.
FFranklesCat
They don't respect notification settings
I have disabled SMS notifications and they keep sending SMS to me every week, I open their app and see that they ENABLED SMS notifications that I previously turned off, what is this even? Like what are you doing?
Nnusususuzu
Fake confirmations
Last week I canceled the subscription after I just made it, l was not able to cancel the visit so I turn up at 7 am and waited for the cleaner that never came .
After I complained, you simply said sorry, the technician was not assigned to my subscription (inspite having got a confirmation email and in app) then I got a refund of half of the money (where is my other half ?) now I got charged again for the full amount! What is happening? The app is as confusing as it can be to be a scam ! I demand my money back.
After I complained, you simply said sorry, the technician was not assigned to my subscription (inspite having got a confirmation email and in app) then I got a refund of half of the money (where is my other half ?) now I got charged again for the full amount! What is happening? The app is as confusing as it can be to be a scam ! I demand my money back.
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Pperrypatraszewski
Not what I expected from Oscar
I’m really disappointed with my experience with Oscar.
I booked a sofa cleaning yesterday and specifically selected two female practitioners, as I was going to be home alone and did not feel comfortable having a male practitioner in my home. However, I didn’t receive confirmation from Oscar until later today, and when I did, I was informed that a male practitioner had been assigned.
I contacted customer service straight away to explain the situation, but unfortunately they said they couldn’t do anything because he was already on his way. I had originally booked for 5pm, but he also said he would arrive at 4pm, which made the situation even more uncomfortable for me.
I even asked whether the appointment could simply be rescheduled to Sunday, when my husband would be home and I would feel much more comfortable. Unfortunately, no helpful solution or refund was offered. Instead, I was charged a cancellation fee despite the fact that the issue was caused by the booking not matching the practitioner preference I had selected.
I understand that things can sometimes go wrong with bookings, but I expected customer service to help find a reasonable solution in a situation like this especially when it concerns someone entering your home and a preference that was clearly selected when making the booking.
I’m extremely disappointed with how this was handled and, unfortunately, I’ve decided to delete the app and will not be using Oscar again. Customer service really needs to do better when situations like this arise.
I booked a sofa cleaning yesterday and specifically selected two female practitioners, as I was going to be home alone and did not feel comfortable having a male practitioner in my home. However, I didn’t receive confirmation from Oscar until later today, and when I did, I was informed that a male practitioner had been assigned.
I contacted customer service straight away to explain the situation, but unfortunately they said they couldn’t do anything because he was already on his way. I had originally booked for 5pm, but he also said he would arrive at 4pm, which made the situation even more uncomfortable for me.
I even asked whether the appointment could simply be rescheduled to Sunday, when my husband would be home and I would feel much more comfortable. Unfortunately, no helpful solution or refund was offered. Instead, I was charged a cancellation fee despite the fact that the issue was caused by the booking not matching the practitioner preference I had selected.
I understand that things can sometimes go wrong with bookings, but I expected customer service to help find a reasonable solution in a situation like this especially when it concerns someone entering your home and a preference that was clearly selected when making the booking.
I’m extremely disappointed with how this was handled and, unfortunately, I’ve decided to delete the app and will not be using Oscar again. Customer service really needs to do better when situations like this arise.
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IIman_1
