Not clear as to what is “ professional “
So I booked a carpet cleaning service for the whole house at a %50 off to try Oscar for the first time , paid £90. The carpet cleaner came with a domestic machine (vax type ) that I actually have at home . I booked a professional cleaning carpet service expecting a professional industrial machine to do the job since the domestic one wasn’t doing anything. I didn’t cancel once he turned up, I’ve let the guy clean , he lifted dirt but there was no difference to the carpet stubborn stains as I had already tried that with my own machine. I still rated the guy “good” since he turned up and cleaned the carpet despite not being to my expectations or regular standards. When you book for jobs there isn’t any indication as to what machinery is going to be used, just says professional carpet cleaning,if I had known I wouldn’t have booked as I ended booking again with a professional carpet cleaning company afterwards that did 2 hallways, living room and stairs for £100 but my carpet looked actually brand new. Better look into rated people, check or trade or doing individual research to find out a service you need. Oscar is just an app where anyone can register claiming to be capable of doing something to professional standards and you end up disappointed.
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So many notifications and generally buggy app
Oscar sends so many notifications and often you click and there’s no real message - or it’s something pointless. App is also buggy and struggles to open.
They don't respect notification settings
I have disabled SMS notifications and they keep sending SMS to me every week, I open their app and see that they ENABLED SMS notifications that I previously turned off, what is this even? Like what are you doing?
Fake confirmations
Last week I canceled the subscription after I just made it, l was not able to cancel the visit so I turn up at 7 am and waited for the cleaner that never came .
After I complained, you simply said sorry, the technician was not assigned to my subscription (inspite having got a confirmation email and in app) then I got a refund of half of the money (where is my other half ?) now I got charged again for the full amount! What is happening? The app is as confusing as it can be to be a scam ! I demand my money back.
After I complained, you simply said sorry, the technician was not assigned to my subscription (inspite having got a confirmation email and in app) then I got a refund of half of the money (where is my other half ?) now I got charged again for the full amount! What is happening? The app is as confusing as it can be to be a scam ! I demand my money back.
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Not what I expected from Oscar
I’m really disappointed with my experience with Oscar.
I booked a sofa cleaning yesterday and specifically selected two female practitioners, as I was going to be home alone and did not feel comfortable having a male practitioner in my home. However, I didn’t receive confirmation from Oscar until later today, and when I did, I was informed that a male practitioner had been assigned.
I contacted customer service straight away to explain the situation, but unfortunately they said they couldn’t do anything because he was already on his way. I had originally booked for 5pm, but he also said he would arrive at 4pm, which made the situation even more uncomfortable for me.
I even asked whether the appointment could simply be rescheduled to Sunday, when my husband would be home and I would feel much more comfortable. Unfortunately, no helpful solution or refund was offered. Instead, I was charged a cancellation fee despite the fact that the issue was caused by the booking not matching the practitioner preference I had selected.
I understand that things can sometimes go wrong with bookings, but I expected customer service to help find a reasonable solution in a situation like this especially when it concerns someone entering your home and a preference that was clearly selected when making the booking.
I’m extremely disappointed with how this was handled and, unfortunately, I’ve decided to delete the app and will not be using Oscar again. Customer service really needs to do better when situations like this arise.
I booked a sofa cleaning yesterday and specifically selected two female practitioners, as I was going to be home alone and did not feel comfortable having a male practitioner in my home. However, I didn’t receive confirmation from Oscar until later today, and when I did, I was informed that a male practitioner had been assigned.
I contacted customer service straight away to explain the situation, but unfortunately they said they couldn’t do anything because he was already on his way. I had originally booked for 5pm, but he also said he would arrive at 4pm, which made the situation even more uncomfortable for me.
I even asked whether the appointment could simply be rescheduled to Sunday, when my husband would be home and I would feel much more comfortable. Unfortunately, no helpful solution or refund was offered. Instead, I was charged a cancellation fee despite the fact that the issue was caused by the booking not matching the practitioner preference I had selected.
I understand that things can sometimes go wrong with bookings, but I expected customer service to help find a reasonable solution in a situation like this especially when it concerns someone entering your home and a preference that was clearly selected when making the booking.
I’m extremely disappointed with how this was handled and, unfortunately, I’ve decided to delete the app and will not be using Oscar again. Customer service really needs to do better when situations like this arise.
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Stay away from the scam of an app.
I booked a clean which was accepted but the cleaner never showed up but the money was collected but never refunded, I raised a complaint with photo evidence of me asking the cleaning if they would still make the clean. Nothing was done never got any response, I have tried to delete my account several times but it will not allow me so I just had to log off the scam of an app.
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They keep sending SMS
I'm sick of this service, they keep sending SMS even though I turn off SMS from communication settings, they turn it on automatically after!
Terrible service and communication
I arranged a contract for 2 cleanings a month. After sevaral cleanings I started getting repeated no shows, requests for rescheduling (and no shows on those appointments), and no prior communication about cancellations. They draw you in with good pricing and then provide lousy service. And customer service is awful.
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Eles não tem profissionais o suficiente
Fiz uma subscrição de limpeza 2 meses atrás. Nenhum técnico foi atribuído pra limpeza que estava agendada pra hoje.
Isso tem sido um problema recorrente, já é a terceira vez que acontece em 15 dias.
Não sei se meu perfil está com problemas, se tem um bug no app, ou se a plataforma ainda não está preparada pra oferecer assistência pra demanda que tem. Mesmo porque toda vez que entro em contato com o suporte, o suporte também leva 20 minutos pra me responder, fico mais de uma hora no chat pra receber 4 mensagens.
A proposta é ótima, o serviço pessimo.
Isso tem sido um problema recorrente, já é a terceira vez que acontece em 15 dias.
Não sei se meu perfil está com problemas, se tem um bug no app, ou se a plataforma ainda não está preparada pra oferecer assistência pra demanda que tem. Mesmo porque toda vez que entro em contato com o suporte, o suporte também leva 20 minutos pra me responder, fico mais de uma hora no chat pra receber 4 mensagens.
A proposta é ótima, o serviço pessimo.
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Cobrança dupla
A app fez uma cobrança dupla de um serviço e até o momento não me restituiu o valor…
Don’t bother
I’ve tried to use this twice and twice either on the day of or the day before they cancelled as they couldn’t find a cleaner, even with over a weeks notice. Looking at their google reviews it’s a common occurrence, don’t waste your time
Outstanding !
Amazing clean at an amazing price!
AWFUL DO NOT USE
Technician turned up with a little rental carpet cleaner machine. He then proceeded to tell me he couldn’t do job required and would cancel. Now I’ve been charged 50% fee and had nothing done
FALTA CHAVEIRO
Tem vários serviços, mas não oferece serviços de CHAVEIRO para abrir fechadura, destrancar porta, alterar o segredo de fechadura etc.
Ridiculous spam of promotional notifications
I've not even used it and its sending me a dozen notifications every day. In the settings I have to turn off all notifications, even important ones about jobs, to turn off the promotional ones.
Disgusted
I downloaded the App and booked and paid for a service. Nobody turned up. No human to help you. No one to answer any questions. The app asks if you wish to speak to an agent and after 85 minute wait I was so annoyed I gave up. I felt this must be a scam. They must know nobody turned up. They have kept the money. Still nothing a week later 🥲
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Xx
I wish I had found out Oscar before
They charge your card but won’t book your service!! Terrible! Avoid please!!
They charged my card but did not gave a confirmation email or anything. Couldn’t get in contact with anyone!! A scam!!! Lost £134
Cleaner was ok but
I paid to get my windows cleaned, inside and especially outside and in the inside frames. But the service covers only the inside…WHAAAAT?!?!?
Just don’t.
This company has a lot of work to do if they want to deliver a good service. We ordered a “deep clean”, which had a full list of services included - dusting, fridge clean, baseboard cleaning - none of that was provided. I was offered a 20% refund or having the same person return (after having been almost an hour late and called at the time they were due to arrive telling me so). Go with a friend recommendation or someone you know. Not worth it.
If I had one positive thing to say it would be that the people I’ve dealt with - both customer service and the professional - were very nice people, but their resolutions and service did not at all meet standards.
If I had one positive thing to say it would be that the people I’ve dealt with - both customer service and the professional - were very nice people, but their resolutions and service did not at all meet standards.
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