Eles não tem profissionais o suficiente
Fiz uma subscrição de limpeza 2 meses atrás. Nenhum técnico foi atribuído pra limpeza que estava agendada pra hoje.
Isso tem sido um problema recorrente, já é a terceira vez que acontece em 15 dias.
Não sei se meu perfil está com problemas, se tem um bug no app, ou se a plataforma ainda não está preparada pra oferecer assistência pra demanda que tem. Mesmo porque toda vez que entro em contato com o suporte, o suporte também leva 20 minutos pra me responder, fico mais de uma hora no chat pra receber 4 mensagens.
A proposta é ótima, o serviço pessimo.
Isso tem sido um problema recorrente, já é a terceira vez que acontece em 15 dias.
Não sei se meu perfil está com problemas, se tem um bug no app, ou se a plataforma ainda não está preparada pra oferecer assistência pra demanda que tem. Mesmo porque toda vez que entro em contato com o suporte, o suporte também leva 20 minutos pra me responder, fico mais de uma hora no chat pra receber 4 mensagens.
A proposta é ótima, o serviço pessimo.
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Don’t bother
I’ve tried to use this twice and twice either on the day of or the day before they cancelled as they couldn’t find a cleaner, even with over a weeks notice. Looking at their google reviews it’s a common occurrence, don’t waste your time
Ridiculous spam of promotional notifications
I've not even used it and its sending me a dozen notifications every day. In the settings I have to turn off all notifications, even important ones about jobs, to turn off the promotional ones.
Disgusted
I downloaded the App and booked and paid for a service. Nobody turned up. No human to help you. No one to answer any questions. The app asks if you wish to speak to an agent and after 85 minute wait I was so annoyed I gave up. I felt this must be a scam. They must know nobody turned up. They have kept the money. Still nothing a week later 🥲
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Just don’t.
This company has a lot of work to do if they want to deliver a good service. We ordered a “deep clean”, which had a full list of services included - dusting, fridge clean, baseboard cleaning - none of that was provided. I was offered a 20% refund or having the same person return (after having been almost an hour late and called at the time they were due to arrive telling me so). Go with a friend recommendation or someone you know. Not worth it.
If I had one positive thing to say it would be that the people I’ve dealt with - both customer service and the professional - were very nice people, but their resolutions and service did not at all meet standards.
If I had one positive thing to say it would be that the people I’ve dealt with - both customer service and the professional - were very nice people, but their resolutions and service did not at all meet standards.
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