Not what I expected from Oscar
I’m really disappointed with my experience with Oscar.
I booked a sofa cleaning yesterday and specifically selected two female practitioners, as I was going to be home alone and did not feel comfortable having a male practitioner in my home. However, I didn’t receive confirmation from Oscar until later today, and when I did, I was informed that a male practitioner had been assigned.
I contacted customer service straight away to explain the situation, but unfortunately they said they couldn’t do anything because he was already on his way. I had originally booked for 5pm, but he also said he would arrive at 4pm, which made the situation even more uncomfortable for me.
I even asked whether the appointment could simply be rescheduled to Sunday, when my husband would be home and I would feel much more comfortable. Unfortunately, no helpful solution or refund was offered. Instead, I was charged a cancellation fee despite the fact that the issue was caused by the booking not matching the practitioner preference I had selected.
I understand that things can sometimes go wrong with bookings, but I expected customer service to help find a reasonable solution in a situation like this especially when it concerns someone entering your home and a preference that was clearly selected when making the booking.
I’m extremely disappointed with how this was handled and, unfortunately, I’ve decided to delete the app and will not be using Oscar again. Customer service really needs to do better when situations like this arise.
I booked a sofa cleaning yesterday and specifically selected two female practitioners, as I was going to be home alone and did not feel comfortable having a male practitioner in my home. However, I didn’t receive confirmation from Oscar until later today, and when I did, I was informed that a male practitioner had been assigned.
I contacted customer service straight away to explain the situation, but unfortunately they said they couldn’t do anything because he was already on his way. I had originally booked for 5pm, but he also said he would arrive at 4pm, which made the situation even more uncomfortable for me.
I even asked whether the appointment could simply be rescheduled to Sunday, when my husband would be home and I would feel much more comfortable. Unfortunately, no helpful solution or refund was offered. Instead, I was charged a cancellation fee despite the fact that the issue was caused by the booking not matching the practitioner preference I had selected.
I understand that things can sometimes go wrong with bookings, but I expected customer service to help find a reasonable solution in a situation like this especially when it concerns someone entering your home and a preference that was clearly selected when making the booking.
I’m extremely disappointed with how this was handled and, unfortunately, I’ve decided to delete the app and will not be using Oscar again. Customer service really needs to do better when situations like this arise.
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Stay away from the scam of an app.
I booked a clean which was accepted but the cleaner never showed up but the money was collected but never refunded, I raised a complaint with photo evidence of me asking the cleaning if they would still make the clean. Nothing was done never got any response, I have tried to delete my account several times but it will not allow me so I just had to log off the scam of an app.
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They keep sending SMS
I'm sick of this service, they keep sending SMS even though I turn off SMS from communication settings, they turn it on automatically after!
Terrible service and communication
I arranged a contract for 2 cleanings a month. After sevaral cleanings I started getting repeated no shows, requests for rescheduling (and no shows on those appointments), and no prior communication about cancellations. They draw you in with good pricing and then provide lousy service. And customer service is awful.
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Eles não tem profissionais o suficiente
Fiz uma subscrição de limpeza 2 meses atrás. Nenhum técnico foi atribuído pra limpeza que estava agendada pra hoje.
Isso tem sido um problema recorrente, já é a terceira vez que acontece em 15 dias.
Não sei se meu perfil está com problemas, se tem um bug no app, ou se a plataforma ainda não está preparada pra oferecer assistência pra demanda que tem. Mesmo porque toda vez que entro em contato com o suporte, o suporte também leva 20 minutos pra me responder, fico mais de uma hora no chat pra receber 4 mensagens.
A proposta é ótima, o serviço pessimo.
Isso tem sido um problema recorrente, já é a terceira vez que acontece em 15 dias.
Não sei se meu perfil está com problemas, se tem um bug no app, ou se a plataforma ainda não está preparada pra oferecer assistência pra demanda que tem. Mesmo porque toda vez que entro em contato com o suporte, o suporte também leva 20 minutos pra me responder, fico mais de uma hora no chat pra receber 4 mensagens.
A proposta é ótima, o serviço pessimo.
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