They don't respect notification settings
I have disabled SMS notifications and they keep sending SMS to me every week, I open their app and see that they ENABLED SMS notifications that I previously turned off, what is this even? Like what are you doing?
Fake confirmations
Last week I canceled the subscription after I just made it, l was not able to cancel the visit so I turn up at 7 am and waited for the cleaner that never came .
After I complained, you simply said sorry, the technician was not assigned to my subscription (inspite having got a confirmation email and in app) then I got a refund of half of the money (where is my other half ?) now I got charged again for the full amount! What is happening? The app is as confusing as it can be to be a scam ! I demand my money back.
After I complained, you simply said sorry, the technician was not assigned to my subscription (inspite having got a confirmation email and in app) then I got a refund of half of the money (where is my other half ?) now I got charged again for the full amount! What is happening? The app is as confusing as it can be to be a scam ! I demand my money back.
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Not what I expected from Oscar
I’m really disappointed with my experience with Oscar.
I booked a sofa cleaning yesterday and specifically selected two female practitioners, as I was going to be home alone and did not feel comfortable having a male practitioner in my home. However, I didn’t receive confirmation from Oscar until later today, and when I did, I was informed that a male practitioner had been assigned.
I contacted customer service straight away to explain the situation, but unfortunately they said they couldn’t do anything because he was already on his way. I had originally booked for 5pm, but he also said he would arrive at 4pm, which made the situation even more uncomfortable for me.
I even asked whether the appointment could simply be rescheduled to Sunday, when my husband would be home and I would feel much more comfortable. Unfortunately, no helpful solution or refund was offered. Instead, I was charged a cancellation fee despite the fact that the issue was caused by the booking not matching the practitioner preference I had selected.
I understand that things can sometimes go wrong with bookings, but I expected customer service to help find a reasonable solution in a situation like this especially when it concerns someone entering your home and a preference that was clearly selected when making the booking.
I’m extremely disappointed with how this was handled and, unfortunately, I’ve decided to delete the app and will not be using Oscar again. Customer service really needs to do better when situations like this arise.
I booked a sofa cleaning yesterday and specifically selected two female practitioners, as I was going to be home alone and did not feel comfortable having a male practitioner in my home. However, I didn’t receive confirmation from Oscar until later today, and when I did, I was informed that a male practitioner had been assigned.
I contacted customer service straight away to explain the situation, but unfortunately they said they couldn’t do anything because he was already on his way. I had originally booked for 5pm, but he also said he would arrive at 4pm, which made the situation even more uncomfortable for me.
I even asked whether the appointment could simply be rescheduled to Sunday, when my husband would be home and I would feel much more comfortable. Unfortunately, no helpful solution or refund was offered. Instead, I was charged a cancellation fee despite the fact that the issue was caused by the booking not matching the practitioner preference I had selected.
I understand that things can sometimes go wrong with bookings, but I expected customer service to help find a reasonable solution in a situation like this especially when it concerns someone entering your home and a preference that was clearly selected when making the booking.
I’m extremely disappointed with how this was handled and, unfortunately, I’ve decided to delete the app and will not be using Oscar again. Customer service really needs to do better when situations like this arise.
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Stay away from the scam of an app.
I booked a clean which was accepted but the cleaner never showed up but the money was collected but never refunded, I raised a complaint with photo evidence of me asking the cleaning if they would still make the clean. Nothing was done never got any response, I have tried to delete my account several times but it will not allow me so I just had to log off the scam of an app.
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They keep sending SMS
I'm sick of this service, they keep sending SMS even though I turn off SMS from communication settings, they turn it on automatically after!
