Always crashes
If I could give less than one star, I would. The app used to be alright, but for nearly a year it just continually restarts after you’ve logged in, you can’t submit a claim through it, and it takes forever to load pages (then eventually crashes). Don’t waste your time downloading the app. Just use the webpage.
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Not good
This app is VERY undependable.
App opens and then hangs with a blank screen
It isn’t useful if you can’t even open the thing! App Store says bug updates 5mos ago? …maybe to add More bugs?🤷🏽♂️
My rating is generous
1 star is too high. You can’t do anything with this app. I can’t even view submitted claims.
Everything you’ve read is true.
I normally start with five stars and downgrade from there, but I honestly can’t think of star-worthy comments to start with. The app is, for all intents and purposes, the mobile site not even repackaged. Given that the mobile site is already frustratingly thin on features, having an app that does even less makes it, well, a little embarrassing.
To echo a couple of other commenters, it would probably just be better to not have this app out there generating poor reviews.
To echo a couple of other commenters, it would probably just be better to not have this app out there generating poor reviews.
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Worst app I have ever used.
No English options. Each time I try to change the language it forces me to log in again and back to French we go. Zero support for members and impossible to use. This company has made every effort for its members to not use their benefits that they have. Unacceptable.
Lousy Ap
I am paying a fortune for insurance and can’t even submit a claim using this ap. Ridiculous.
What’s the Point?
I open the app and it offers me nothing but a blank dark blue screen with an OTIP icon partly off the upper right screen, and a menu at the bottom that offers me the opportunity to click onto . . . nothing, just more blank screen.
Awful
Can’t submit forms on the app,
Full mobile site always has issues,
I think they are doing this so that you can’t get reimbursed for your benefits.
Honestly what other excuses could they have for not being able to do anything except see how much money that they make off you every month…
Full mobile site always has issues,
I think they are doing this so that you can’t get reimbursed for your benefits.
Honestly what other excuses could they have for not being able to do anything except see how much money that they make off you every month…
Garbage
This is app is awful, I wish I could give it 0 stars.
Glitchy
Glitchy almost everytime. Barely useable
This App is GARBAGE
No wonder why this App is SO BAD. It hasn’t been updated in TWO YEARS! Where r the IT people, create something useful.
Terrible app
So bad
Absolute garbage
Never has worked properly, constantly kicks you out. I’ve never made a successful claim. Do better. Fix it already.
Terrible functionality and usability
How is it possible that every other Health and Dental Insurance provider has developed a functioning and easily usable app. This app hasn’t been updated in at least a year. Fix the functionality and usability problems with this app! It has a 1 star rating for a reason!
Why?
The app seems to just be a boxed up version of the full website? In terms of making things easier, this app is at the bottom of the list. They offer “mobile” as an option to submit claims but the “app” is neither mobile friendly nor offers a digital coverage card for a digital wallet. Get with the times!
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Needs improvements
Initially I thought this would be a great way to keep track of my claims and benefits, sadly there are a few issues unless I don’t know how to navigate the app. 1. You continuously have to log in to view each section. 2. The information does not match the web version and really doesn’t provide any information at all. 4. I’m not sure what good this app is for?
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Not user friendly at all. New bugs
As of august 25 it defaults to French and will not switch back to English. Already a terrible app, this just makes its worse. Use the website to use in English.
Great App!
I love this app. I was able to submit my health claims and take and upload photos of my receipts straight from my phone. Much easier than using my computer!I didn’t notice any problems, bugs, or glitches. Not sure why the other reviewer disliked it so much. Maybe they have updated and improved it since then.I will definitely be using this app again.
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Needs login issue fixed
App provides a convenient way to submit online claims, even if it is a bit tedious when you have more than one.
The major issue has been mentioned by others. Once you login, if you are foolish enough to intentionally or accidentally navigate using the buttons at the bottom you will be forced to login again … and again.
Using the Menu tab in top right corner helps avoid this issue.
It would be nice if there was a way to navigate back through recent claims like you can on the website.
The major issue has been mentioned by others. Once you login, if you are foolish enough to intentionally or accidentally navigate using the buttons at the bottom you will be forced to login again … and again.
Using the Menu tab in top right corner helps avoid this issue.
It would be nice if there was a way to navigate back through recent claims like you can on the website.
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