Ouro User Reviews

What users say

Top reviews

App doesn’t work

Terrible and not working

Needs more shoe options

Great app, but it recently there have been people posting the wrong shoes under different shoes in order to attempt to sell to a lack of newer shoe options for selling... The devs need to add newer shoes, and shoes rather than Jordan's and dunks for selling.

RIDICULOUS

Been waiting on “ waiting for seller shipment” for 10 days. Can’t cancel order, no responses from email, no refunds. NOTHING!

Scam

Not delivered and wont respond to my emails

I want my money back

I bought some dunks for 58$ and it has been awaiting seller shipment for 4 days

App is Legit!

Got some cool kicks I was long for a very long time on it. Check it out.

Never order from here

I ordered a pair of Jordan 3 unite and it has been around 11 days or more day and it still says “waiting for seller shipment “ and I cant find a way to return the shoes and I even tried to mail them but they still haven’t responded to my message.

Not bad

This App is really good when trying to buy shoes, maybe sometimes you can get sent really neat pairs of shoes but that’s at your own risk. Selling may sometimes be a little tricky when having problems with sizing or accidentally not selecting something causing a long wait for your item to be sold

-on a side note y’all should sell clothes like Nike techs, essentials , ect and soccer cleats or football
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hello.

i ordered cool grey 11s and its been saying awaiting seller shipment for 4 days and im starting to get impatient is that normal?

trash 👎🏾

sold a pair of foam runners and yeezy slides and never got my money 🤦🏾‍♂️ and they don’t respond to emails

Horrible Service and Process

I wouldn’t even give this app 1 star. This app is ok to buy shoes but there’s been many instances we’re they send you reps or really bad condition shoes not shown in the pictures. But selling is the worst, I’ve had many problems when selling both my shoes, they claimed that the laces on my Jordan 11s weren’t original when I NEVER EVER changed them and that they had to wait for the buyer to approve, which took FOREVER, almost a month till the buyer approved. And same thing with the current shoe I’m selling now, apparently the shoe was the wrong size and it’s been over a month without the buyer approving which is horrendous. If you want to sell or buy something stay far away from this app, use eBay where they actually authenticate the shoes and has much better costumer/seller support.
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Seller hasn’t shipped my shoes

It’s been 5 days and it still
Shows me seller hasn’t sent my shoes

Fool me once…

There are some great deals on Ouro. And it’s a win when you get them. However, I have bought a pair and bid on a pair and in both cases had the seller never come through and actually send the shoes to Ouro. Ouro got my money right away though. I waited for up to a month for Ouro to contact the seller before finally writing to customer service. There was no attempt by Ouro to contact me ever. I don’t know if they ever attempted to contact the seller about why they weren’t sending the shoes. Ouro only responded that they cancelled the sale and that I’ll get my refund back in 5-10 days but only after I wrote them to ask where my shoes were. One time could have been a fluke but two times seems like a problem Ouro needs to fix. I recommend not buying. I recommend bidding even if only a dollar less just to see if the seller responds to save yourself the hassle of having your money tied up. And even if the seller does respond, keep an eye on your purchase, because they may never send the shoes and Ouro won’t be contacting you about it.
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Never got my money

After sold shoes

No change in the status.

I ordered these shoes about 4-5 days ago and the status hasn’t changed from “awaiting from seller pickup” to “in transit” or “delivered”. I’m not sure if it’s a problem on their end. If the status hasn’t changed, I will ask for cancellation of the order and a full refund. eBay is much better as everything is guaranteed to be authentic and the prices are much cheaper. Should have used eBay instead.
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Response from developer

Please email us with your order number to have your order canceled and refunded immediately. Every sneaker gets sent to us first for authentication, but if the seller never ships the shoes we must cancel, contact@ouroapp.com.

Cancelled three orders

purchased 3 shoes and they all got cancelled, i got the refund for first two, and waiting on last refund. need to update policy for sellers

Scam alert

I sold my Jordan size 10 shoes and mailed them in for verification. The sale was cancelled and they returned me a fake pair of Jordan’s sized 11.

We made several attempts to resolve the situation and never heard a word from anyone.

Do not use this app.

How do I

How do I make an account in Australia

joke

basically all the listings are jokes, and the one time i bought a pair it was about 20 days before i got a response. i had to email multiple times just for them to tell me that the seller cancelled. i got a refund but it’s stupid. one good thing about this app is the interface but it doesn’t make up for anything else
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Don’t buy from app

I bought some Jordan 11’s and when I received the package I got a completely different pair of shoes. I also have not gotten a refund would not buy again.