No way of accessing Support
This worked well until it didn’t! For some reason it requires us to enter a password after not needing it for years. Unfortunately we do not have the password as the device was set up for us by the person who gave us the device as a gift. Consequently we can no longer use the device as there appears to be no way of contacting support. If Support read this, please contact me!
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Pictures are gone forever.
Website so user unfriendly. Unable to login multiple times. Will spread the word on how terrible this app is.
Forced privacy acceptance
I’ve been using the app for a few years. It’s acceptable for the most part however now I when I open the app I get a pop up demanding that I review and accept the new privacy terms to continue using the app. However there is no way to review the terms - we are forced to accept terms and are unable to review the actual document. Note to developer - if you are going to force something like this provide a link or a way for users to read the document we are being demanded to agree to.
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Stopped working
I got the frame for Christmas almost 5 years ago and I’ve had the same photos on it for 2 years and I went to change them now none of my photos will upload to the frame and my device randomly removed from my app and I can’t reconnect it and there doesn’t seem to be a valid email that I can find to resolve this issue.
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Doesn’t work
Does not give option to reenter a new password. Now that I forgot my password I can’t login. I tried to re-register but it says my email already exists.
