Error messages
Can’t always get messages from matches as keeps coming up with “Decoding Error” message. Rest of app seems ok whilst I’ve been using it but very frustrating when message come through to not always see them straightaway
Dreadful
Difficult to cancel
Just awful
Good grief, this is the most depressing ap I’ve ever been on. It makes Tinder look good! The men are not only miles away and incapable of reading a profile that says clearly I’m not interested in long distance and please, if I get up 2 hrs before work, shower, moisturise and put on stylish clean clothes and pop on some makeup .. the very least you can do is brush your hair, and take a decent picture. Some look like they only wash once a month and are probably the ones who moan they never get a response !!
I’ve asked for a right of withdrawal because the men on this ap are absolutely not worth paying to see, and it creeps me out thinking they can see me. What’s even worse is having paid £19:99 for a week, to actually control who sees you they want ANOTHER £9:99, how is that even safe!!! After less than 24hrs on this ap I know why women in their 50s end up with much younger men and i will never have any guilt doing the same in future, or staying single for that matter. If this ap were a house I’d be wiping my feet in the way out !
I’ve asked for a right of withdrawal because the men on this ap are absolutely not worth paying to see, and it creeps me out thinking they can see me. What’s even worse is having paid £19:99 for a week, to actually control who sees you they want ANOTHER £9:99, how is that even safe!!! After less than 24hrs on this ap I know why women in their 50s end up with much younger men and i will never have any guilt doing the same in future, or staying single for that matter. If this ap were a house I’d be wiping my feet in the way out !
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Response from developer
Hello Just me 2027, thank you for your feedback. Your problem needs more detailed examination. Please get in touch with our Customer Care team. We are always looking to help our users. Michelle from Ourtime
Poor customer service
I think this is a great app for meeting people. It’s very frustrating and sad, therefore, that the lack of response and support from customer services lets this app down. I paid my subscription but only a couple of features work. I can reply to messages but cannot read them. Despite many messages to customer support over the past week giving them all the technical information they requested, I am
Now being ignored. Paying for six months for something I can’t use…
Now being ignored. Paying for six months for something I can’t use…
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Dreadful customer service and attitude to privacy
Extremely difficult to understand how to stop your profile photo being emailed to everyone in your area every day as part of OurTime’s marketing. Customer service completely failed to clarify how to do this, even suggesting that I would need to pay £9.99 PER MONTH to achieve this. Impossible to escalate my query or make a complaint — these requests were completely ignored. I recommend looking at Trustpilot for reviews of this company before using this app.
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