They finally fixed it!
I love this app and how easy it is to find rentals but the app used to log me out every single time it goes into the background or is closed. It was insanely annoying and broke notifications. But that is fixed now so 5/5 stars!
Best way to make a great vacation
I used Outdoorsy now for several years. Super easy to rent and return. No hassle, hosts are great and customer service from outdoorsy is excellent.
Camper review
Alex makes renting a camper a true pleasure. His kindness throughout the entire process is a great experience. My family and I appreciate the time and dedication he puts into making each camping trip a fun and successful time.
A plus rating.
A plus rating.
Good app
Fair prices and lots-of options.
App could use a good tweak, glitches from time to time.
App could use a good tweak, glitches from time to time.
Terrible experience
If you are considering using an RV share app, you should avoid Outdoorsy entirely.
Their customer service is atrocious. If there is a problem, you will be 100% on your own. They will not do anything to help with an issue, reimburse you for costs associated with your rental problem.
Completely ruined my vacation no recourse, no help…they just don’t care.
Highly recommend finding another Service do not use Outdoorsy. they have plenty of competition to choose from.
Their customer service is atrocious. If there is a problem, you will be 100% on your own. They will not do anything to help with an issue, reimburse you for costs associated with your rental problem.
Completely ruined my vacation no recourse, no help…they just don’t care.
Highly recommend finding another Service do not use Outdoorsy. they have plenty of competition to choose from.
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Too many last-minute cancellations that they don’t do anything about
My family and I have tried it a few times, but every reservation has been cancelled. Outdoorsy needs to penalize hosts that do this. I’m never using it again.
Nope
App was duct taped together to modify it for Canada and it shows. Changed over to using RVezy which has better functionality and better insurance coverage, at least in BC.
Totally rubbish
One of the worst apps to try to navigate that I have ever come across. When reopening the app it insists on returning you to a Sales page even when you’re on an active trip.. the only way to message the host whilst on a trip is to enter via an email link. a waste of time
LOSING MONEY
I have rented out campers before. And chose outdoorsy for the insurance. They do not cover anything. Renter damages the camper you’re out everything. They won’t help, and will call you every 15 minutes with people in a different country to tell you that they’re getting help. Little do they tell you that you will be paying out 100% of the cost. For everything. Renter is going through a dispute. They literally told me “we can’t make them pay.”
But the worse part is when a representative from outdoorsy told me “we feel it’s your responsibility to maintain your camper better”
When someone severely damaged my camper and cost me $2,300.
It’s ridiculous and I hope this saves someone the financial burden.
Just do it yourself. More money and less headache going through their BS “care team”
Take it from someone that lost $3,000 from their first rental.
But the worse part is when a representative from outdoorsy told me “we feel it’s your responsibility to maintain your camper better”
When someone severely damaged my camper and cost me $2,300.
It’s ridiculous and I hope this saves someone the financial burden.
Just do it yourself. More money and less headache going through their BS “care team”
Take it from someone that lost $3,000 from their first rental.
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Will not rent from outdoorsy again
Rented a trailer on outdoorsy that had a mechanical breakdown. The leaf spring broke on one side no other damage or any collisions.
I as the renter am expected to cover this. The insurance I bought through them specifically list this as not covered as its wear and tear according to the insurance policy they sold me. So I am paying for wear and tear on a trailer I don’t even own plus what I paid to rent the trailer.
I as the renter am expected to cover this. The insurance I bought through them specifically list this as not covered as its wear and tear according to the insurance policy they sold me. So I am paying for wear and tear on a trailer I don’t even own plus what I paid to rent the trailer.
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Nope
App was hacked to modify it Canada and it shows. Listings are expired left for RVezy which has better functionality.
Age Restrictions not communicated
I booked a 9 day trip out west including the van, campsites, hotel, flights etc… over 3 months ago. I was told last week after attempting to verify my ID you had to be 25 to rent a van. I understand they have policies but communicating this BEFORE I spend thousands of dollars (some of which is not refundable) would have been nice.
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There is still a flaw in the system.
It’s not something that can be fixed. It’s just a natural flaw in the Airbnb type model.
I have been using Outdoorsy for five years. Each year in the fall, I try to make a reservation in advance for the following summer. My window to coordinate my trailer reservation to my campground reservation is tight. I’m so happy when I find the right trailer….and then., the owner cancels. I now have to repeat the process. And once I find the perfect trailer and owner, they disappear for the next season.
So it’s the cancellation thing that has hit me yearly. I think I’ve got a good one for my upcoming trip. I hope it’s not me. I’m a very easy renter. Super clean. I know, it’s the system and we are all just playing in it.
I have been using Outdoorsy for five years. Each year in the fall, I try to make a reservation in advance for the following summer. My window to coordinate my trailer reservation to my campground reservation is tight. I’m so happy when I find the right trailer….and then., the owner cancels. I now have to repeat the process. And once I find the perfect trailer and owner, they disappear for the next season.
So it’s the cancellation thing that has hit me yearly. I think I’ve got a good one for my upcoming trip. I hope it’s not me. I’m a very easy renter. Super clean. I know, it’s the system and we are all just playing in it.
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Rv renter
Log in with code every time with trust device, message not pop up many times with correct settings
Terrible UX
If I could give this app no stars, I would. Where do I start…The photo gallery does not work properly. If you click on a photo in the gallery, it shows the photo below it and you cannot go to the next photo once one is enlarged; you have to go back to the gallery to figure out how to get to the actual photo you want to use. It logs me out every time, which is extremely frustrating when you’re trying to plan a trip with many moving parts in different apps and with other people. When I purchased my rental I selected delivery (gave the address to deliver it to) and selected purchase protection. When it ran my card, delivery and purchase protection were not included. Now the host thinks I am picking it up when in reality, I need them to deliver but they can’t at the date I need so now I need to cancel the whole trip that took me many days to plan. Extremely frustrating! You need a new UX. Look at it through the eyes of your consumer, bc right now their best interest is not in mind.
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Had insurance, no reimbursement
I had an unexpected back surgery three months before my Outdoorsy adventure. I had insurance I canceled as soon as I found out I would be unable to travel. The ITG insurance is making me jump through so many hoops two months later no payments over six correspondence through emails forwarding doctors letters, forwarding proof of payment. They are making me jump through impossible Hoops to make it impossible for a reimbursement. Total joke.
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Deposit
FYI, there’s a hefty deposit when you rent these.
Paul and Danielle
Excellent van and service. The van was a joy to drive and camp in. We loved the experience and encourage others to try it out.
Love this site
I’m so happy I found this site. There were so many options to choose from it took me awhile to make my final choice. I can’t wait to use this app for my next adventure.
Great except constant logging in
Enjoy the app overall, really useful search gestures and are so excited for our next RV trip.
Having to login every time I used the app is a huge pain and quite confusing as it looks like I have no messages.
It’s like having a big rock in your otherwise awesome hiking boots. Please. Please. Please fix!
(Yes I’m on the latest version of the app)
Having to login every time I used the app is a huge pain and quite confusing as it looks like I have no messages.
It’s like having a big rock in your otherwise awesome hiking boots. Please. Please. Please fix!
(Yes I’m on the latest version of the app)
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