Cancelled on us
We used outdoorsy 3 years prior to rent a camper for our annual family campout. This year (2 weeks prior to our reservation) they offered a longer rental option to the people who owned the camper and they cancelled on us. Outdoorsy told them that they would help their customers find another unit. It never happened. We couldn’t get the campsite money back either. Bad business practice.
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Scam, don’t rent your RV, send scam mechanics
We had our RV generator run into problems while getting rented out. Outdoorsy sent a guy out who said he couldn’t do anything and it needed to be replaced and demanded 750$. He refused to leave until he was paid for nothing. Outdoorsy completely ignored us. Now we have to buy a new generator and the service to put that in, all while Outdoorsy pockets the money. You’re better off with literally any other service renter or owner of a rental.
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Terrible and crazy platform
Terrible platform and extremely poor support. My vehicle was damaged by a renter, and for two months Outdoorsy has failed to properly resolve the case or compensate me. I also cannot recover the money from the renter because support keeps opening new reviews and repeatedly requesting information and evidence I have already submitted. The claims process is disorganized, slow, and unacceptable. Based on my experience, I strongly recommend avoiding Outdoorsy.
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“Your trip protection is pending” popup never goes away making it unusable
Despite submitting the trip protection many times, the popup never ends, making the app completely unusable.
Will change review if fixed
Will change review if fixed
Easy to use and well thought out.
We just used outdoorsy for the first time and it couldn’t have been easier! It was all well planned out and easy all we had to do was pick up the rv pack our bags and go. Less expensive than the big rental companies too.
