Please Fix!! Next button greyed out!
As others have mentioned. The next button is greyed out and will not let me get past the connect to oven wifi step.
Please fix!!!!!
Please fix!!!!!
Not Available in UK
Please make the SmartHQ App available for AppleID users who are living in the Caribbean but whose region is set to other countries!!! I bought this range and now I ant use the Airfryer because of an APP!!! It’s ridiculous!!! Or tell me how to disconnect the need for Wi-Fi to use my airfryer!!!
App does not connect to GE appliance
The next button stays grayed out even when my phone is connected to the Oven network. 🤦🏻♂️
Useless app if this basic issue is not fixed even after reporting by many folks.
Useless app if this basic issue is not fixed even after reporting by many folks.
Next Greyed Out
Like the other reviewers, the app doesn’t work at all. Connects to the range fine, but the next button is greyed out. For a company the size of GE, I’m shocked that they haven’t upgraded the app in so long, and I’ve read that in order to get the update app to work, I have to be running iOS 12 OR LOWER.
Now that I know GE doesn’t plan on supporting appliance firmware for more than 5 years, I won’t be buying them again. If you’re thinking of buying a “smart” GE appliance, don’t expect them to support it, so go with something that isn’t GE/haier…
Either update the app, or offer an alternative to update, GE. Very disappointing, and just shows how old GE management is when it comes to technology…. “Make them buy a new one in 5 years..”
Now that I know GE doesn’t plan on supporting appliance firmware for more than 5 years, I won’t be buying them again. If you’re thinking of buying a “smart” GE appliance, don’t expect them to support it, so go with something that isn’t GE/haier…
Either update the app, or offer an alternative to update, GE. Very disappointing, and just shows how old GE management is when it comes to technology…. “Make them buy a new one in 5 years..”
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Doesn’t work
Like the other review. Same exact problem. Stays greeted out and won’t move forward. Unable to connect smart appliance at all.
GE Monogram double oven
I am having the same issue where the app to update the software is not responding. Restarted everything a couple times and still cannot get it to work.
The worst
If I could give 0 stars I would. Once you connect to the oven’s wifi and return to the app, as the directions say, the next button stays greyed out and makes it impossible to update. Therefore you will never be able to use the remote feature. Absolutely terrible.
Broken on the first step
After selecting the ovens SSID, it does not allow me to go to the next step.
Will this be fixed?
Will this be fixed?
App does not work
I’m with everyone else on the reviews. You are required to jump back and forth with WiFi connections between the router and the appliance. Once it tries to update the appliance it’s no longer connected and stays gray on the button.
Doesn’t work!!!!!!
Trying to update my GE Cafe oven and even though I’m connected to the oven WiFi, this stupid application won’t allow me to go to step 3. HELP!!!!!!! 🤬
Update Doesn’t Work
I connected my oven just fine when I first got it. After a few months, it stopped responding, so I disconnected and reconnected it. The SmartHQ app said it needed an upgrade which I downloaded and ran. As a previous reviewer stated, the Next button remains grayed out, so the update never finishes. Now the WiFi-connected features don’t work, and are utterly useless.
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App freezes
So after many emails back and forth with th GE connected appliance team I was able figure it out. My iPhone version is not compatible with the update and was told that it had to be iOS 12 or lower. My phone is on iOS 14 and the app update was released on 11/4. Anyway, I was able to grab my dinosaur Ipad which has an old iOS on it, download the app and voila! It works on my phone once again. Massive fail on the developers part but this trip back at least 2 iOS updates did the trick
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Fail fail fail
How long has it been since you’ve seen an app that has no review that’s more than one star?
This app simply does not work.
This app simply does not work.
Does not work
Like others I am a tech pro ... totally none functional for reasons stated by others
App does not connect
Same as the other review, ge app connects fine, this app stays greyed out and you can’t proceed. I’m on the GE oven WiFi.
App still doesn’t work
Same comment as others. Next button greyed out and cannot proceed.
App Does not work at all
Totally useless. It does not ever connect to the oven. Once connected via wifi, the “Next” button in the app stays inactive.
App doesn’t work
This app will not let me proceed once I’m connected to the network for my oven. Therefore it will not update my oven and renders the remote function of my oven useless.
Crap update DOES NOT WORK !!!
What else can I say?
THE APP DOES NOT WORK.
Good luck contacting GE.
What happened to them? They used to be a solid company.
No more.
THE APP DOES NOT WORK.
Good luck contacting GE.
What happened to them? They used to be a solid company.
No more.
Will not update
Unable to connect to my new Cafe double oven. When I connect to WiFi in oven the next button is grey out preventing proceeding to next step like all other reviews. Can we fix this app please. $4000 oven and WiFi doesn’t work.
