Missleading plan details and poor customer support
Response from developer
Dear User, We’re sorry for the frustration you experienced with your subscription and our customer support. To clarify, your initial subscription on August 31, 2026, included a free trial of the 900-minute plan. Although you canceled the subscription that day, the trial remained active until September 3. On September 3, a new subscription with a 300-minute transcription allowance became active. This explains why your transcription allowance differed from the original plan. The transcription minutes and PDF/OCR allowances are separate benefits within a subscription plan; PDF and OCR usage does not make up for missing transcription minutes. We understand your concerns about the plan details and regret that our previous responses did not provide the clarity and resolution you expected. We take your feedback seriously and will share it with our team to help improve our subscription information and customer support. Best regards, Owll Customer Support Team
