They won’t give me the meal I paid for, and they won’t give me a refund either—you’re really terribl
I ordered the same meal I get every day through the app again tonight, and when I went to pick it up, they told me someone else had already taken it. I told them I ordered it through the app and that I come here every day to pick it up myself, but they don’t understand. They won’t refund my money either. There’s nothing on the app about canceling the order. I’m going to cancel my subscription and delete the app. I won’t I won’t shop from this brand again—customer satisfaction doesn’t matter to them.
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The best
I’m not a big fast food guy I always go to little higher and type burger spots, but Pete Terry’s has certainly changed my mind. Not only is the food extremely fresh and simple in a good way, but it is extremely affordable. And I must add, the staff there is awesome. I’ve been there over 25 times and every single time I get a great staff person.
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No way to correct order
Was out of an item when we picked up order and was told I had to use the app to get refunded as they couldn’t correct the order. But there is no way to do that in the app. Or communicate in any way. Will never use the app again.
G.O.A.T. of burgers
I feel as if words cannot do justice to the experience of a fresh pterrys burger, and this app is a gateway to this experience. Any app that may connect one to a pterrys burger is deserving of a 5 star review.
Delays + No Support
Multiple times there must have been some disconnect with the 3rd part delivery service because it would take 3x longer to get delivered than quoted. And by that time the food is cold.
The app says to contact the store with issues, but if you try, you mostly get infinite rings with no one picking up. If someone finally does pick up, they tell you there’s nothing they can do to help you.
The app says to contact the store with issues, but if you try, you mostly get infinite rings with no one picking up. If someone finally does pick up, they tell you there’s nothing they can do to help you.
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