⭐⭐⭐⭐⭐ Game changer for our 3PL operation
We’ve tried a handful of customer support tools over the years, and nothing came close to what Packr delivers. The AI agent, Pax, handles the majority of our inbound shipment inquiries automatically — tracking updates, order status, delivery exceptions — without our team having to lift a finger. It’s like having an extra support rep who never sleeps.
The WMS integration was seamless, and our team was up and running in no time. What really sets Packr apart is how it knows when to escalate. Pax doesn’t just throw canned responses at customers — it understands context, and when something needs a human, it hands off cleanly with full conversation history intact.
Our response times dropped dramatically in the first month. Customers are happier, our ops team is less buried, and we finally feel like our support stack was actually built for 3PL — not just repurposed from some generic helpdesk tool.
If you’re running a 3PL and you’re still piecing together support with email threads and spreadsheets, stop what you’re doing and get Packr.
The WMS integration was seamless, and our team was up and running in no time. What really sets Packr apart is how it knows when to escalate. Pax doesn’t just throw canned responses at customers — it understands context, and when something needs a human, it hands off cleanly with full conversation history intact.
Our response times dropped dramatically in the first month. Customers are happier, our ops team is less buried, and we finally feel like our support stack was actually built for 3PL — not just repurposed from some generic helpdesk tool.
If you’re running a 3PL and you’re still piecing together support with email threads and spreadsheets, stop what you’re doing and get Packr.
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