Reliable Software
We’ve used a lot of warehouse tools over the years, and ShipHero stands out as one of the few platforms that’s clearly built by people who actually understand fulfillment at scale.
What separates ShipHero is how operationally thoughtful it is. The picking and packing workflows, batching logic, inventory controls, and error-reduction features aren’t fluff — they’re designed for speed, accuracy, and accountability. Once properly configured, it forces discipline into your warehouse in a way spreadsheets and lighter WMS tools simply can’t.
The system scales with you. As volume grows, ShipHero doesn’t break — it gets more valuable. We’ve been able to build repeatable processes, real KPIs, and clear ownership across our team, which has directly improved fulfillment speed and reduced costly mistakes.
Support has also been solid. When issues come up, the team understands warehouse reality and doesn’t give generic SaaS answers. That matters when orders are moving in real time.
ShipHero isn’t the cheapest option — and that’s a good thing. It’s not meant for early-stage brands that want shortcuts. It’s for operators who care about precision, scalability, and building a warehouse that can handle serious growth.
If you’re running meaningful volume and want a WMS that brings structure instead of chaos, ShipHero is absolutely worth it.
What separates ShipHero is how operationally thoughtful it is. The picking and packing workflows, batching logic, inventory controls, and error-reduction features aren’t fluff — they’re designed for speed, accuracy, and accountability. Once properly configured, it forces discipline into your warehouse in a way spreadsheets and lighter WMS tools simply can’t.
The system scales with you. As volume grows, ShipHero doesn’t break — it gets more valuable. We’ve been able to build repeatable processes, real KPIs, and clear ownership across our team, which has directly improved fulfillment speed and reduced costly mistakes.
Support has also been solid. When issues come up, the team understands warehouse reality and doesn’t give generic SaaS answers. That matters when orders are moving in real time.
ShipHero isn’t the cheapest option — and that’s a good thing. It’s not meant for early-stage brands that want shortcuts. It’s for operators who care about precision, scalability, and building a warehouse that can handle serious growth.
If you’re running meaningful volume and want a WMS that brings structure instead of chaos, ShipHero is absolutely worth it.
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Saving pick...
ShipHero app has a lot of glitches. Saving pick... comes up often causing the picker to force close the app and lose all the items they picked which all have to be scanned again wasting valuable time. App was up to date as was the iPad.
Rotate!
Please allow for screen rotation on iPad, would be more comfortable!
The new 1.8.10 release fixes a few past issues
The shiphero 1.8.8 release had some bugs that had caused the app to crash when scanning barcodes during the picking process.
Shipheros team got right on a fix for the app and released the revision as quickly as possible.
Why not 5 stars? Shiphero is great software and they are a great company. They too are growing and learning how to best organize and adapt to the market. The email support is getting better and other customer relations are improving. When that evolves into the next chapter, this review will definitely have 5 stars no questions asked.
Shiphero is an amazing solution!
Shipheros team got right on a fix for the app and released the revision as quickly as possible.
Why not 5 stars? Shiphero is great software and they are a great company. They too are growing and learning how to best organize and adapt to the market. The email support is getting better and other customer relations are improving. When that evolves into the next chapter, this review will definitely have 5 stars no questions asked.
Shiphero is an amazing solution!
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Intuitive and streamlined
We've been using Ship Hero for about a year now and are thrilled. The biggest thing when comparing it to other solutions is that it's intuitive and streamlined. As a team of millennials we've found many of the other solutions out there were simply too clunky, time consuming and outdated.. we LOVE using ship hero and are excited to continue to grow with them.
Their support has been some of the best we've experienced in our 3 year history -always pleasant, knowledgable and willing to dig into any issues that arise. Although there have been a number of integration hiccups, as soon as they've been identified support is on it and doesn't stop until it's resolved. Extra credit needs to be given to Nicholas who somehow always finds the time to respond and make sure we're taken care of regardless of the situation. It's very clear that they intend to continue growing by providing an awesome product and the proper support to go along with it.
Very scalable- Prior to Ship Hero we were doing a lot of things manually and were always a little concerned about our ability to scale. Ship Hero has completely changed our whole warehousing system and has given us the confidence to scale as quickly as we want. We think it's a great solution for small, mid-size and large companies. Once you make the switch and learn the platform you'll never want to go back.
Their support has been some of the best we've experienced in our 3 year history -always pleasant, knowledgable and willing to dig into any issues that arise. Although there have been a number of integration hiccups, as soon as they've been identified support is on it and doesn't stop until it's resolved. Extra credit needs to be given to Nicholas who somehow always finds the time to respond and make sure we're taken care of regardless of the situation. It's very clear that they intend to continue growing by providing an awesome product and the proper support to go along with it.
Very scalable- Prior to Ship Hero we were doing a lot of things manually and were always a little concerned about our ability to scale. Ship Hero has completely changed our whole warehousing system and has given us the confidence to scale as quickly as we want. We think it's a great solution for small, mid-size and large companies. Once you make the switch and learn the platform you'll never want to go back.
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