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Richpanel

Richpanel

by Richpanel Inc.

5 ratings
4 reviews
💼 Business
📊 Productivity
Free

Details

Released
March 26, 2022
Updated
August 18, 2026

Features

Developer

Richpanel Inc.
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About

Manage customer conversations from multiple channels like Facebook, Instagram, email, and live chat in one place. Reply faster with templates, view customer and order data, and collaborate with your team to resolve issues efficiently.

✓Multichannel inbox
✓Macros and templates
✓Quick ticket gestures
✓Customer and order data view
✓Team collaboration tools
✓Integration with e-commerce platforms
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What's New in Richpanel

2.0.23

August 18, 2026

Bug fixes and performance improvements

User reviews

Most RecentHighest RatedLowest Rated

Absolutely stellar. The best.

I’ve used almost every other CS system, from Zendesk to Kayako to Gorgias and Helpscout. Richpanel is a slam dunk. It’s sleek, well made, and constantly adding new features at a reasonable price. The best. Highly recommended.
PPopMaestro

Fantastic app.

Keep up the great work, guys!
PPopMaestro

Very Easy To Use

The RichPanel mobile app is awesome! It has all the tools you need to handle customer support on the go. You could even argue that using the RichPanel mobile app is faster if you are a good phone typer.
SSw3gm3ster999

Customer Service Masterclass

We have been using Richpanel at Protein Works for near 2 years now and have been delighted with the service. The launch of the app allows me to keep up to date with events on the go whilst offering support to my colleagues and customers with ease. Highly recommended for all e-com customer service needs
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LLiamj1989

FAQ

What channels does Richpanel support for customer conversations?

Richpanel consolidates conversations from Facebook, Instagram, email, and live chat into a single interface, allowing support agents to manage all customer interactions efficiently.

How does Richpanel help agents reply faster?

Agents can save time by using pre-filled answers with Macros, which can include dynamic customer and product information, enabling quicker responses to common inquiries.

Can I see customer and order details within Richpanel?

Yes, Richpanel displays customer profiles, order history, and tracking details directly alongside each ticket, providing agents with essential context for faster resolution.

Does Richpanel facilitate team collaboration for customer support?

Users can assign tickets to team members and add private notes to tickets, fostering better collaboration and ensuring efficient handling of customer issues.

What e-commerce platforms does Richpanel integrate with?

Richpanel offers robust integrations with major platforms like Shopify, Shopify Plus, Magento, and WooCommerce, as well as custom cart platforms via API connectors.

Is Richpanel available on multiple devices?

Yes, Richpanel is available for iPhone, iPad, and iPod, allowing support agents to manage customer service on the go.

How often is Richpanel updated?

The latest version of Richpanel is 1.8.11, and it was last updated on September 10, 2024, indicating regular maintenance and updates.

Does Richpanel have ads?

No, Richpanel does not contain advertisements, providing an ad-free experience for its users.