DelightChat - Customer Support

DelightChat - Customer Support

Shared Customer Support Inbox

1 ratings
7 reviews
Free

Details

  • Released
  • Updated
  • July 27, 2021
  • July 13, 2026

Features

DelightChat - Customer Support screenshot #1 for iPhone
DelightChat - Customer Support screenshot #2 for iPhone
DelightChat - Customer Support screenshot #3 for iPhone
DelightChat - Customer Support screenshot #4 for iPhone
DelightChat - Customer Support screenshot #5 for iPhone
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About

Streamline customer service by unifying WhatsApp, Instagram, Facebook, and email inquiries into a single dashboard. Access Shopify order data and collaborate with your team to resolve customer issues efficiently.

Unified inbox for multiple channels
Team collaboration tools
Shopify order data integration
Pre-written reply templates (macros)
Centralized customer query management
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What's New in DelightChat

3.0.4

July 13, 2026

- Performance improvements and bug fixes.

User reviews

A1

Aapka app bdiya hai, easy to use, bas kai baar crash kr jaata h jab 6-7 tickets ek saath close kro, consecutively krte h tab

Excellent Support Staff

The app provides a great Omnichannel support and support staff is always there for our assistance whenever we face any issue. Highly recommended one in all all for seamless integration with major social media apps.

Convenient and easy to use

I can manage all my customer chats from WhatsApp, Instagram and Facebook when I am away from my computer. Very convenient and useful!

Wish the team was a bit more proactive!

There is no doubt the app is helpful, and has so much more potential. We wish the team working on the app was a bit more proactive to messages and responses.

Its difficut to get through to them to get answers and solutions for basic bugs that should not be there in the first place.

Turn around time is slow and basic resolutions take forever. They are supposed to help businesses to grow, while they grow with the business they have made promises to. Its just really unfortunate.
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Not bad, but could be better

Sometimes the app crashes

Developer apps

FAQ

What channels can I connect to DelightChat?

DelightChat allows you to connect and manage customer inquiries from WhatsApp, Instagram, Facebook, and email all within a single dashboard.

Does DelightChat integrate with Shopify?

Yes, DelightChat integrates with Shopify to display customer and order details directly on the dashboard when a customer query matches your database.

How does DelightChat help with team collaboration?

You can leave private notes on customer conversations, assign queries to specific team members, and ensure seamless collaboration to resolve customer issues efficiently.

Can I use pre-written responses in DelightChat?

Yes, DelightChat features 'Fast Reply' or macros, allowing you to create and use pre-made templates for common queries, enabling 2-click responses.

What devices is DelightChat available on?

DelightChat is available on iPhone and iPod devices, offering a convenient way to manage customer support on the go.

How often is DelightChat updated?

The latest version of DelightChat is 2.8.24, and it was last updated on March 22, 2026, indicating regular maintenance and feature additions.

What is the age rating for DelightChat?

DelightChat has an age rating of 4+, making it suitable for a wide range of users and businesses.

Does DelightChat have ads?

DelightChat is free to use and does not contain advertisements, providing an uninterrupted customer support experience.