Best Customer Support Apps

Real-time ticket notificationsManage tickets on the goView customer profiles and details

Manage customer support tickets and team performance from anywhere. This app provides real-time updates, ticket management, and customer insights for agents and managers on the go.

(4.2K)

LiveChat - Support & Sell

Customer service chat

Real-time customer supportIncoming message sneak peekReady-to-go responses

This platform provides customer service and sales tools for businesses. It enables real-time support, lead qualification, and efficient ticket management on the go. Enhance customer experience and boost sales with instant responses and automated engagement.

DelightChat - Customer Support

(110)

freemium

Shared Customer Support Inbox

Unified inbox for multiple channelsTeam collaboration toolsShopify order data integration

Streamline customer service by unifying WhatsApp, Instagram, Facebook, and email inquiries into a single dashboard. Access Shopify order data and collaborate with your team to resolve customer issues efficiently.

(1)

ASSA ABLOY Customer Support

by AssaAbloy

Real-time video streamingScreen sharingVideo annotation

Connect with technical support representatives through real-time video streaming. Share your screen and annotate over the video to get assistance with product issues. Access customer service departments for help.

(20)

CallAssist: Customer Support

Fast Service Calls, Get Help

Finds correct support numbersConnects to customer service quicklyNavigates phone menus

This AI-powered assistant helps you bypass long hold times and complex phone menus to connect with customer support instantly. It finds the right contact number, navigates automated systems, and can even assist with chat or web support for faster resolutions.

🔧 Utilities

(1)

Business calling and texting

Quo (formerly OpenPhone)

Unified calls, texts, and customer infoShared inboxes and internal notesMini CRM with custom contact properties

This app provides a unified platform for business calls, texts, and customer information, enabling personalized customer relationships at scale. It features AI-powered call answering, flexible routing, and a mini CRM to ensure no customer is missed and to facilitate business growth.

(11K)

Customer Service Software

Zoho Desk

Mobile ticketing systemTicket prioritizationContextual ticket information

This mobile help desk software provides a flexible ticketing system to manage customer service on the go. It offers features like ticket prioritization, contextual information, team collaboration, and real-time notifications to ensure efficient customer support.

(1.6K)

Coordinated Customer Support

Device Management

Order suppliesPlace service callsCheck item status

Connect with a business support team to streamline service requests, order supplies, and track order status. Access a message center for important updates and submit meter readings. Improve response times and uptime for a better customer experience.

by Progress Software Corporation

Secure file sharing and storageFile syncing across devicesCustomizable access permissions

Securely share, store, and manage business files from any device. Collaborate with colleagues, control access, and ensure data protection with customizable settings and remote wipe capabilities.

by Thales DIS (Singapore) Pte Ltd

(237)

freemium

Thales Customer Support

Create and manage support casesTrack product returnsUpdate user profile information

Manage customer support cases, track returns, and update your user profile on the go. This app provides essential functions for staying updated on case progress and initiating new support requests when away from your computer.

(1)

Customer Support Agent App

Kommunicate Support Desk

Real-time customer message notificationsChat with customers and website visitorsManage group conversations

Manage customer conversations and chat with clients on the go. This app provides real-time notifications for messages, allows for group chat management, and enables quick replies to common queries. Seamlessly transition from bot to human support.

(3)

Pipe Core Customer Support

Pipe Core Customer Support App

Tech support, tips & more

Live tech support via call or chatFile accidental damage or mechanical breakdown claimsView coverage details and deductible information

This app provides comprehensive device support, including live tech assistance, claim filing, and coverage details. It helps users maximize their connected devices with easy access to troubleshooting guides and extra benefits. Registration is required for full functionality.

This app unifies customer-facing teams on an AI-powered platform, offering a comprehensive customer view and enabling quick actions from any location. It includes an AI assistant to provide insights, draft communications, and support deal closing while on the move.

AI-powered CRM platformUnified customer viewActionable insights

FastCustomer: Fast customer service

(15K)

freemium

by FastCustomer, Inc.

Navigate phone trees automaticallyConnect to live agentsReceive a call when agent is ready

Avoid long customer service hold times with this app. It navigates phone menus for you and connects you to a live agent, ringing your phone when they're ready. Access support for thousands of companies across various industries.

🌟 Lifestyle

(153)

App Reviews - iOS & Android

Monitor Ratings & Feedback

Automatic review translationsApp Store & Play Store supportPodcast review monitoring

$0.99 | 100% OFF

Monitor user feedback from both the App Store and Google Play in one place. Automatically translate reviews, get notified of new feedback, and use ML analytics to filter suggestions. Share setups and review images for better collaboration and understanding.

🛠️ Developer Tools

(73)

Visual Support

by SIGHTCALL

Live camera feed sharingScreen sharing and co-browsingRemote pointer

This app enables support agents to see your device's camera feed or screen for remote assistance. It offers features like HD audio, screen sharing, and live annotations to facilitate problem-solving. Interactions are initiated via SMS or a webpage invitation.

(31)