About
Manage customer support cases, track returns, and update your user profile on the go. This app provides essential functions for staying updated on case progress and initiating new support requests when away from your computer.
What's New in Thales Customer Support
20.0.1
June 20, 2025
Support the new ServiceNow version
Developer apps
FAQ
How do I log in to Thales Customer Support?
You must be a registered user of the web-based Thales Customer Support Portal. Use your existing Support Portal User ID and Password to log into the mobile app after adding the instance 'supportportal.thalesgroup.com'.
What devices is Thales Customer Support available on?
Thales Customer Support is available on iPhone and iPad devices.
Is Thales Customer Support free to use?
Yes, Thales Customer Support is free to download and use. It does not have any in-app purchases or advertisements.
How often is Thales Customer Support updated?
The latest version, 20.0.1, was released on June 20, 2025. Updates are provided regularly to ensure the app functions smoothly and securely.
What is the age rating for Thales Customer Support?
Thales Customer Support has an age rating of 4+, making it suitable for a wide range of users.
Can I manage my user profile with Thales Customer Support?
Yes, you can update your user profile information, including your phone number, preferred contact method, date/time format, and time zone, directly through the mobile app.
What are the basic functions of Thales Customer Support?
The app allows you to stay on top of case updates, track returns, and quickly open a new support case when you are not connected to your computer.
Does Thales Customer Support require an internet connection?
While the app provides basic functions for on-the-go management, access to the Customer Support Portal and its full features requires an internet connection.
