Failimg Customer Service
I've literally been paying for Apple care one for NOTHING. No Help, No Support, my phone has been compromised for months now, I can't even get an express replacement when needed on top of being charged an additional 6 months of Apple care+ on my old phone 6 months after buying a new iphone out of pocket. Now with the new I have a year later needing to get a replacement, nothing has been for me. No service, no replacement, still the same compromised dysfunctional iphone 16 pro. TRASH
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Thank you for the refund.
I love you Apple. Thank you. I accidentally didn’t cancel super Duolingo after the free trial and it took £70 out of my account. And the blessed workers at this glorious company gave me it back refunded. Thank you whoever did that
I love you🙏🙏🙏
I love you🙏🙏🙏
Thank you
Very patient and helpful to resolve a potentially expensive problem. Full marks and many thanks.
Trying to file a claim
I’m on the phone messaging them for over a half hour for them to tell me to call another phone number when all I’m trying to do is file a claim so I can get a new phone because I haven’t had a phone for 24 hours and I just keep getting the runaround and they keep telling me they’re gonna transfer me to that department and they don’t. They trusted me to another department where the person tells me they’re sorry to hear about that. Call this phone number. I’m just getting aggravated now. Nothing resolved an hour later.
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There is no support, just a lot of links to pages that try to give you text based info.
Be aware the app isn’t going to lead you to an agent or even AI help.
When it’s the real deal, 5 stars but…..
This review was more for the App Store itself, but, Apple support is great when it’s actually Apple support, or if you haven’t angered them. Otherwise it’s just a loop you can never escape.
No way to contact human support
I have had 3 purchases that I never made, I sent a refund request and they got denied, so I sent a second request for them giving more info and they denied it again. I try and get into contact with human support and there is no way to.
Worst Customer Experience EVER!!
Apparently if you use ApplePay you can’t dispute the charge through your credit card and you have to dispute it through Apple. I was then told even if o could dispute it through my credit card Apple would disconnect my entire Apple account for doing it. Love their products (and have many) but you will never get anywhere with their services if you have an issue. I wanted to escalate the issue to a supervisor but they just fat out refuse. So no more, ApplePay, using wallet, and canceling all my services through them. You should put a little more value in your customers.
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Scam
Every time I reach out for help and pr vide my email I get scam emails in my inbox. They hire scammers. How are we supposed to rely on Apple when they hire people who can’t be trusted.
My iPhone has been hacked for four years
For four years, I couldn’t send a file through to my family through text messaging Apple finally fixed that thank you I was about to switch over to a Samsung
Apple support has no power to do a single thing. Don’t waste your time.
Extremely upset with the inherent abusive nature of apple’s app store, app store policies, subscriptions, subscription policies and I would love to know why apple gives applications the ability to resubscribe the user to a subscription after it has already been cancelled a week in advance of its renewal date. It is abuse, it is fraudulent, and beyond that, the subscriptions and policies associated with them are falsely advertised. This is deeply upsetting. You then only can appeal it twice before apple then says “naw we’re gonna keep this money and probably steal more later” I will never buy a thing from the apple store again after this experience. Unbelievable.
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Cool but
It says it gave a refund but did it? I don’t think so…
Xccf
Dcddd
Account recovery
Apple was not at all helpful in recovering an irresponsible developmentally delayed child’s pictures even though I’m the parent listed on the account. These people are crooks and steal your money it provides nothing to help you.
Ignorant of Apple devices
Was helping me with Apple TV issues, Apple TV app not working as expected. Except this thing gave me advice for Apple iPhone. And it admitted its mistake. Not at all trustworthy. I no longer trust Apple Support advice and help. This Bot needs to be replaced ASAP with something else.
Selectively Helpful
While it’s easy to click around on the app for basic support, it’s nearly impossible to get help if the issue isn’t one of the suggested ones. If there’s a problem with something that you’ve already contacted them about, it’s hard to figure out how to get further help.
What’s going on - never understand what is going on with this app
Very confusing. No help at all.
GOATed specialists
The greatest experience of support in my life, 10/10
Please
Good afternoon, I need to change the region in the App Store, but I can't do it because of the remaining funds. I give permission to withdraw the balance. Please
Supported unauthorized fraudulent charges
I had the absolute worst experience with my Apple support team member. There was a pending unauthorized in charge that was trying to be taken off of my account. What the company was doing was that they were trying to charge for the following month around eight days before the previous month ended which isn’t fair because then that means they’re basically forcing me to pay for the following month within the month that I’ve already paid for. I asked the support team member for information on what the procedures were for fraudulent charges, he refused to give me that information. Even though he could clearly see that the pending charge was for the following month because the renewal date was well over within the next month towards the end of the month, he chose to ignore it I asked to be escalated to a supervisor and he told me that no supervisor or escalation team was available to assist with this which did not make sense because if he’s available, why would a supervisor not be available over him . He was in full support of this and it’s very disgusting that Apple would support unauthorized fraudulent charges. Also, I reported this as fraud and he still refuse to help.
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