Apple Support Reviews: Is It Legit?

Customer Experience

Positive experience36.9% of reviews
Neutral4.9% of reviews
Negative experience58.2% of reviews

~ Based on 2,125 written reviews from the US App Store.

What users say about Apple Support

Is Apple Support Safe?

Apple Support appears mostly safe based on user ratings. AppsHunter Safety Score for Apple Support is 78/100.

This assessment is based on 33,751 user ratings, with an App Store average of 3.9/5.

Safety Analysis

70.2% of ratings point to a safe experience
6.9% of ratings suggest some concerns
22.9% of ratings point to a risky experience

~ Based on 33,572 App Store ratings for Apple Support.

Is Apple Support Legit?

Apple Support appears to be a legitimate app. AppsHunter Legitimacy Score for Apple Support is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Please Stop The Never Ending Updates, Glitches and Changes!

So I have been an Apple fan for quite a while. I never really had an issue with the usual sporadic required updates. But….what has been going lately? Now we’re suddenly having to figure out how to use our phones all over again! Seriously, stop the consistent changes nobody is asking for! I have an MacBook, an iPhone13 Pro, and iPad I bought in 2020, AirPods, and even an iWatch which I gave to my mother as gift. Your rating is at 3.9 because of all the persistent updates; because of all the annoying changes, shortcuts and features that most people just don’t want! And just now, I laid down on my bed with a fully charged iPad, and the battery life literally went down to 89% within less than 5 minutes!! So please just fix the glitches; the security threats which have already become viral; stop moving things around, and please fix the weak battery life.
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Genius bar appointments hidden on web site

Why do I have to go to six different screens to get to the genius part to schedule an appointment?

Amazing

Amazing

Don’t buy 16 Pro Max

16 Pro Max Battery issue. For the last 2-3 months on and off I’ve been calling Apple Support escalating a battery issue with the 16 Pro Max I have AppleCare and despite the fact that I have AppleCare they still won’t do an express replacement. Apple is starting to lose its luster and it’s Customer service is rapidly declining.
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Mad as all Hades

I can not update my credit card and take old ones off so I CANT ACCESS OR DOWNLOAD ANY FREAKING APPS I CANT PAY FOR ANYTHING AND THE APPLE STORE AND GEEK SQUAD CAN SUCK IT NO ONE HELPED I had to reset my phone and I lost so much stuff im mad as $&@! And IM SERIOUSLY THINKING ABOUT SWITCHING PROVIDERS CUZ THIS IS 2x’s this happened since Ive had an apple phone and I have been a case of identity theft crisis when I was incarcerated for ten months so what’s up Doc i can’t even download the help app WTF!
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Awesome app guy’s.

Thanks for all the help!

iOS 27.01

What happened to STeve? Support needed more than ever with the latest version of IOS. Almost every APP now has a problem and the drive to AI is making everything unreliable and more combersome. Apple going the route that is throw it out there before it works more than even. Frustrating that what were once simple tasks now require one or two more strokes than before with know guarantee you will get there. Steve would be disappointed with the obvious money grab.
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Best Apple Support Ever

Our advisor was both friendly helpful and professional in explaining all concerns addressed from start to finish. Never in all the years of working with Apple Support have I ever worked with a more knowledgeable experienced and attuned representative that showed more empathy understanding and compassion to my needs than our representative today. Most importantly I now have a much more professional approach to finding solutions than I ever have had following someone with care and understanding of Apple products and services than ever before. Thank you Apple for employing nothing but top notch knowledgeable employees to guide us in the right direction to better understanding of all Apple Support products and services.
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釣魚佬熊貓

好好👍

Genuinely worthless

Trying to contact support for so long. They keep redirecting me to nothing and it is beyond annoying

Невозможно связаться с поддержкой

Вчера звонила несколько раз, никто не отвечает, сегодня так же пыталась связаться, бесполезно

Apple caresless

They don’t care about losing any customers they have more than they can handle Apple has gotten creepy and has AI talking about your feelings they don’t care about losing

Cool app, it helps with my storage

I was able to get support from an Apple advisor. It helped me with my storage. But my storage is still at 5.22 GB :(

They deny EVERY refund

They deny EVERY refund asked for. This app I downloaded I couldn’t even delete from my phone! It auto subscribed me when I opened it and it wasn’t even an app that gave an option to subscribe. It just took my money!!!! And I immediately called support and they denied it and this is a constant issue with Apple! They are just thieves. They keep raising their prices and don’t care long as they can take your money. They help with nothing!
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🎩🥾Shany grande🐵🐮🐻‍❄️🐑

🧦Tant mieux 243🐪🦭

Never buy apple

Two months ago an update to apple systems made my phone stop working. After dozens of hours in-store, call, and online support, they decided not to fix what they had broken. It was confirmed multiple times that this was Not a hardware issue (a problem with my phone itself) and I heard from verizon that this had happened to multiple other people in my area alone. Still, apple decided not to resolve this whatsoever. "Buy a new phone with applecare" is the only solution i am given. Sorry, no more apple products ever again. Windows and android here i come. Absolutely horrible.
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Non of apple support ever help

The only thing I ever got out support was the total opposite. It’s cause I’m indigenous person. Too much racist apple local support here in Edmonton. Too much stuff getting compromised and used for cyber bullying. I get death threats often from a neighbour on there computers. One old guy and the rest young. Idk it might be a cyber bullying ring. lol. But who cares what an indigenous person says about safety . The government has them killing us anyways. Local communities are very hateful towards indigenous peoples in there neighbourhoods. Be aware all of you it’s dangerous to be First Nations in Canada
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Deceptive adds

You need to review the ads that you allow and how they market themselves deceptively. I am no longer interested in Apple because your system stink

tech support

It sucks that there is no phone help

Love it ;)

Great App !!