Voiceover accessibility
I know most people talk about the representatives, but the app doesn't reflect that [although, literally all I've talked to are amazing people ] The app works with Voiceover, and sends you notifications when you get a message so distractable people ... like me... can come right back! EEEE!
Not useful at all
The Apple Support app is incredibly frustrating to use.
I had a very specific issue with a damaged Apple Gift Card code. I already had an existing case, had uploaded photos of the card and receipt, and simply needed to reconnect with a live agent.
Instead, the app kept sending me in circles between support articles and generic categories. Even the “Show All Support Options” section led straight back to articles, with no clear way to reopen the chat or contact a live representative.
The most frustrating part is that the app clearly shows my previous support case and chat history, but gives me no practical way to continue that conversation.
For a company of Apple’s size, support should not feel like a maze designed to keep users away from actual human help. The app looks polished, but for anything beyond basic troubleshooting articles, the experience is unnecessarily difficult and genuinely poor.
I had a very specific issue with a damaged Apple Gift Card code. I already had an existing case, had uploaded photos of the card and receipt, and simply needed to reconnect with a live agent.
Instead, the app kept sending me in circles between support articles and generic categories. Even the “Show All Support Options” section led straight back to articles, with no clear way to reopen the chat or contact a live representative.
The most frustrating part is that the app clearly shows my previous support case and chat history, but gives me no practical way to continue that conversation.
For a company of Apple’s size, support should not feel like a maze designed to keep users away from actual human help. The app looks polished, but for anything beyond basic troubleshooting articles, the experience is unnecessarily difficult and genuinely poor.
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Apple support gives no support
A few years ago if you accidently forgot to cancel your trial by a day they’d still help you get your refund, NOW when I’ve proven that I never pursed an all dating site (I’m married with Twins and I), they now say I’ve used all my refunds and just pay for something I didn’t buy is fraud by deception. I really loved apple but the more I see them take advantage and not honor my refund names. E feel jn
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Called Suport 78 times for help and i am still having problems. Setings changing, email not ariving
Anesa Sims
Serious Service Failure
AI Assistant Behavior and
This is a formal complaint regarding a highly unsatisfactory experience with your AI support assistant, which has failed to resolve my issue and created significant frustration.
Specifically, the AI assistant exhibited the following unacceptable behaviors:
Deflective Language: The system repeatedly used victim-blaming language and gaslit me instead of addressing the core technical issue.
Repetitive Loops: I was forced into endless loops of irrelevant troubleshooting steps that disregarded my inputs.
Refusal of Accountability: The system completely avoided explaining why known issues with Apple Dictation remain unresolved.
Furthermore, the system consistently attempted to redirect me to localized phone support. This solution is entirely impractical for my current situation:
Geographic Barriers: I am currently located in a region where English is not the primary language.
Communication Access: To effectively resolve this technical matter, I require support from a native English-speaking representative. Due to comprehension difficulties, I cannot utilize phone support featuring heavy regional accents.
Given the abusive, cyclical, and useless nature of the AI interaction, I am requesting that this ticket be escalated immediately to a senior support team leader who can address the ongoing Dictation flaws that currently do not align with the Americans With Disabilities Act guidelines cemented by the United States government, which you are not above.
Good day.
This is a formal complaint regarding a highly unsatisfactory experience with your AI support assistant, which has failed to resolve my issue and created significant frustration.
Specifically, the AI assistant exhibited the following unacceptable behaviors:
Deflective Language: The system repeatedly used victim-blaming language and gaslit me instead of addressing the core technical issue.
Repetitive Loops: I was forced into endless loops of irrelevant troubleshooting steps that disregarded my inputs.
Refusal of Accountability: The system completely avoided explaining why known issues with Apple Dictation remain unresolved.
Furthermore, the system consistently attempted to redirect me to localized phone support. This solution is entirely impractical for my current situation:
Geographic Barriers: I am currently located in a region where English is not the primary language.
Communication Access: To effectively resolve this technical matter, I require support from a native English-speaking representative. Due to comprehension difficulties, I cannot utilize phone support featuring heavy regional accents.
Given the abusive, cyclical, and useless nature of the AI interaction, I am requesting that this ticket be escalated immediately to a senior support team leader who can address the ongoing Dictation flaws that currently do not align with the Americans With Disabilities Act guidelines cemented by the United States government, which you are not above.
Good day.
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Heartless
They do not care, just want your money. Are unwilling to see reason and hide behind inaccessibility and a previously trusted brand that now lacks integrity and empathy. Over 30 years of brand loyalty and they couldn’t care less that I was fraudulently charged 3 times and got totally ripped off.
Thanks
This is Great!
fraud
recently my card has been use for fraud purchases . the agent was helpful . still more funds need investigated. thank you
Amazing app
I don’t even know I dealt with Android for as long as I did before switching to apple. Best decision ever!!!
Apple support
Can’t get assistance and freezing
ANOTHER ROAD BLOCK
I find the multiple suggestions for options to be deliberate criminal and should be illegal with punishments. Thank you
Not helpful
You make it far too hard to get help. Since the latest updates whenever I upload a 10 minute or so video I make with my phone camera to Facebook my battery gets hot, I got a warning once to move phone to a cool place. Not sure if its the Apple update or Facebook. Dangerous to say the least.
Apple account my phone is stuck on the apple account how to fix this
Fix the account bac to normal or reset the phone
Hi
Hi
Updating not allowed
My iPhone will not let me update ANY app. It gives me an error stating my payment method is invalid.
⭐️⭐️⭐️⭐️⭐️
⭐️⭐️⭐️⭐️⭐️
AI CUSTOME support is NOT customer support
I have purchased iPhones from Apple for years. Their customer support has been very good. BUT they recently have been relying on AI robot. They often don’t understand and simply repeat things over and over. You might eventually be transferred to a human but that takes a long time.
Today I had a strangest experience. I found an option to call or chat. I called and was told I would get a call back. BUT it was from a ROBOT who told me to find an answer elsewhere. If Apple offer to let me call - WHY do they use a robot to send me away?!?
I tried again and the reboot said it was too busy and try again later.
I tried to report the issue via chat. Another robot said it could only offer me information on products.
AI ROBOT ARE NOT CUSTOMER SUPPORT.
Today I had a strangest experience. I found an option to call or chat. I called and was told I would get a call back. BUT it was from a ROBOT who told me to find an answer elsewhere. If Apple offer to let me call - WHY do they use a robot to send me away?!?
I tried again and the reboot said it was too busy and try again later.
I tried to report the issue via chat. Another robot said it could only offer me information on products.
AI ROBOT ARE NOT CUSTOMER SUPPORT.
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I need full appl Support
I can't purchase coins from Tictok I don't know acutualy what happended
Nothing work
I have issue with calendar, selected “get more help” and I can’t get help with texting because it doesn’t work. Then tried to schedule call, no call back.
Awful
Terrible service - won’t let me register a new (official Apple) battery - this is due to a serial number being linked to a faulty Apple database which prevents the repair from being completed, I’m not the only one who’s experienced this, it’s yet another attempt to prevent any knowledgeable person from repairing an oh one or device
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