Apple Support vs V720
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Apple Support
Access personalized solutions for all your Apple products and services in one convenient app. Troubleshoot issues with guided steps, chat with support, manage subscriptions, reset passwords, and find nearby service locations for Genius Bar appointments.
- Personalized product solutions
- Subscription management
- Password reset
- Live chat support
- Step-by-step troubleshooting
- Service location finder
- Genius Bar reservation booking
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Need help? Get the support you need for the Apple products you love—all in one place. Apple Support gives you personalized access to solutions for all of your Apple products and services. Learn how to manage your subscriptions, reset your Apple Account password, and more. Chat with us to troubleshoot an issue, or get guided, step-by-step solutions to resolve it yourself. And if you decide to visit the Genius Bar or an Apple Authorized Service Provider, Apple Support can help you find a nearby store to book a reservation. Note: The Apple Support app, AppleCare plans, and certain features of the app and/or AppleCare plans are available only in select countries or regions. You are not required to purchase an AppleCare+ plan to use the Apple Support app. If you purchase an AppleCare+ plan, payment will be charged to your Apple Account at the confirmation of purchase. For monthly or annual payment plans (if available in your country or region), your account will be automatically charged within 24 hours prior to the end of the current billing period. You can manage your monthly or annual payment plan by going to your account settings on your device after purchase. Rules, restrictions, terms, and conditions apply to all AppleCare+ plans. To view the AppleCare+ plan Terms and Conditions (if any) sold by region see apple.com/legal/sales-support/applecare/applecareplus/. All AppleCare+ plans can be cancelled at any time in accordance with the AppleCare+ plan Terms and Conditions. If you purchase AppleCare+ with Theft and Loss in the United States, your Theft & Loss Insurance Documentation can be found at assurantdeviceclaim.com/InsuranceDocuments for plans purchased prior to September 15, 2020, or aigtheftandloss.com/coveragedocs for plans purchased on or after September 15, 2020. See apple.com/legal/privacy/ for the Apple Privacy Policy.
V720
Monitor your home or business with real-time and historical video surveillance. Receive instant alerts for abnormal activity via app or WeChat push notifications. Securely store your footage in the cloud with optional subscription plans.
- Real-time video streaming
- Historical video playback
- Mobile alarm notifications
- Device sharing
- Optional cloud storage
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V720 is a surveillance video service client for home users. With "V720", you can easily view the real-time video and historical video of your apartment, villa, shop, office and other places. Through the alarm service of "V720", you can receive abnormal alarms from the device in real time through APP push and WeChat public account push, and check them at the first time. V720-24-hour cloud surveillance video Main functions: 1. Real-time video broadcast 2. Historical video viewing 3. Mobile alarm push 4. Device usage sharing V720 provides optional cloud storage subscription service to help you store the video triggered by the camera safely in the cloud. You can review the historical video at any time during the validity period to prevent data loss caused by device loss or failure. Package types and prices: 7-day recurring storage package: ¥15/month (auto-renewal) 30-day recurring storage package: ¥28/month (auto-renewal) 30-day recurring storage package (annual payment): ¥88/year (auto-renewal) 7-day recurring storage package (annual payment): ¥88/year (auto-renewal) 30-day recurring storage package (annual payment): ¥168/year (auto-renewal) 30-day recurring storage package: ¥28/month (auto-renewal) Subscription instructions: All subscriptions are auto-renewal types unless manually turned off at least 24 hours before the end of the current cycle; Once confirmed, the fee will be deducted from the user's Apple ID account; Users can view and manage subscription status in "Settings > Apple ID > Subscriptions"; After canceling the subscription, the service can still be used normally during the current subscription period. After the expiration, the subscription will stop renewing and the cloud data will be cleared. Service Agreement and Privacy Policy: Cloud Storage User Agreement: https://v720.naxclow.com/sign_in_Privacy_policy/?id=b0cb77cd531341a86c39e565fa43cbb5 Automatic Renewal Service Terms: https://v720.naxclow.com/sign_in_Privacy_policy/?id=588a3534c023b51ff03a653238a61386 Apple Standard End User Agreement (EULA): https://www.apple.com/legal/internet-services/itunes/dev/stdeula/
Screenshots
Verdict
The clearest difference is in-app purchases: Apple Support at none against V720's 13. Apple Support also leads on ads (none vs shown) and review sentiment (37% vs 9%). V720's advantage is rating (4.3 vs 3.9) and iOS requirement (15.0 vs 26.0). On price, update cadence, monetization model and device support there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. V720 sells 13 in-app purchases, starting at $0.39 per month. Apple Support asks for nothing beyond the download.
V720 holds the better App Store score, 4.3 against 3.9. That said, the two scores are not equally well evidenced: Apple Support has 33K ratings behind it against 4.1K, so its average is the more settled of the two. Written reviews complicate that: 37% of Apple Support's written reviews are positive against 9% of V720's, so the app with the better star average is not the one people write more warmly about.
Apple Support ships an update monthly, V720 every 3 weeks. The most recent releases landed on September 25, 2026 and September 24, 2026 respectively.
| Parameter | Apple Support | V720 |
|---|---|---|
| Price | Free | Free |
| Rating | 3.9 (33K ratings) | 4.3 (4.1K ratings) — better |
| Positive reviews | 37.4% of reviews — better | 8.7% of reviews |
| Number of ratings | 33K — better | 4.1K |
| Update frequency | Monthly | Every 3 weeks — better |
| Ads | No — better | Yes |
| In-app purchases | No — better | Yes |
| Monetization | Free with in-app purchases | Free with in-app purchases |
| Devices | iPhone, iPad, Vision Pro — better | iPhone, iPod |
| Requires iOS | 26.0 | 15.0 — better |
| Further details — not scored | ||
| Size | 68 MB | 170 MB |
| Age rating | 4+ | +4 |
| Developer | Apple | 广州钱柜物联科技有限公司 |
Customer experience
Apple Support
V720
User reviews
Apple Support
From 33K App Store ratingsWhat we love
- 👍 Helpful and friendly support staff
- 🚀 Quick response and resolution of issues
- 💡 Useful troubleshooting features
- 🔒 Secure and trustworthy service
Room to improve
- 🐛 Buggy and unreliable app performance
- 🤖 Lack of knowledgeable support staff
- ⏱️ Long wait times and repeated transfers
- 🤔 Confusing navigation and limited options
V720
From 4.1K App Store ratingsWhat we love
- 🚀 Decent quality for the price
- 👍 Easy setup
- 🔒 Camera works well when connected
Room to improve
- 🐛 Frequent disconnections and offline issues
- 💩 Terrible app with many ads and crashes
- 🔋 Poor battery life
- 👎 Unreliable and inconsistent performance
- 🤯 Confusing and non-intuitive app
Bugs and requests
Apple Support
Reported bugs
3 issues- App not compatible with older iOS versions
- Issues with sending and receiving images in chat
- Inconsistent behavior when trying to reset devices
Requested features
3 requests- Ability to download all iCloud data to external storage
- More options for managing parental controls
- Better integration with other Apple services
V720
Reported bugs
4 issues- App crashes frequently
- Inability to connect and stay connected to cameras
- Incompatibility with 5GHz WiFi networks
- Incorrect time/date display on recordings
Requested features
4 requests- Improved app stability and reliability
- Better battery life and power management
- More language support beyond just Chinese
- Ability to view cameras remotely without being on the same network
In-app purchases
Apple Support
No in-app purchases
V720
- AI超级分辨率包月$0.391 Month
- AI超级分辨率包季$0.893 Months
- 7-Day Cloud Storage (2GB)7 Days trial$1.991 Month
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- AI超级分辨率包年$2.991 Year
- 30-Day Cloud Storage (2GB)7 Days trial$3.991 Month
- 7-Day Cloud Storage (Yearly)7 Days trial$12.991 Year
- 30-Day Cloud Storage (Yearly)7 Days trial$24.991 Year
- 7-day rolling, 30-day storage$1.99
- 30-day 2G cloud storage$3.99
- 90-day 2G cloud storage$6.99
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- Annual 2G cloud storage$12.99
- Three year 2G cloud storage$19.99
- 180-day 2G cloud storage$24.99
Questions
Is Apple Support free?
Is V720 free?
Which has better reviews, Apple Support or V720?
Do Apple Support or V720 have ads?
Which is updated more often, Apple Support or V720?
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