Comparison

My Verizon vs Apple Support

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

My Verizon

Manage your Verizon mobile and home internet accounts in one place. View usage, pay bills, shop for devices, and access support. Get personalized offers and manage your plan details easily.

Highlights
  • Personalized account view
  • Manage mobile and home internet
  • View usage and plan details
  • Simplified bill payment
  • Shop and upgrade devices
  • 24/7 virtual assistant support
Features
Read full description

Meet the My Verizon app. It’s everything Verizon, all in one place. Launch the app and get your latest personalized view of customizable shortcuts, your current balance, bill savings, perks, offers and more. And to find what you’re looking for faster, switch between different app sections using the tab bar. What’s inside: There’s loyalty you’ll love, featuring Verizon Shine for daily drops, epic experiences and more. Plus, opt in to start scoring 3% cash back every single month with Verizon Dollars. Your Mobile and Home Internet accounts are just a tap away. Quickly manage your devices, make plan changes, view usage and discover everything your plan has to offer. Keep track of all your Home Internet accounts, 5G Home. LTE Home and Fios. With our simplified bill, you can see details, schedule AutoPay and make secure payments. Best of all, you can shop or upgrade right from the app. It’s the fastest way to get what you want for Mobile and Home. Looking for answers? Support’ has you covered. Chat with your Verizon Assistant 24/7, walk through account details, explore new plans, get help with troubleshooting and more. Everything is easier with the MyVerizon app. Do it all. All in one place.

About

Apple Support

Access personalized solutions for all your Apple products and services in one convenient app. Troubleshoot issues with guided steps, chat with support, manage subscriptions, reset passwords, and find nearby service locations for Genius Bar appointments.

Highlights
  • Personalized product solutions
  • Subscription management
  • Password reset
  • Live chat support
  • Step-by-step troubleshooting
  • Service location finder
  • Genius Bar reservation booking
Features
Read full description

Need help? Get the support you need for the Apple products you love—all in one place. Apple Support gives you personalized access to solutions for all of your Apple products and services. Learn how to manage your subscriptions, reset your Apple Account password, and more. Chat with us to troubleshoot an issue, or get guided, step-by-step solutions to resolve it yourself. And if you decide to visit the Genius Bar or an Apple Authorized Service Provider, Apple Support can help you find a nearby store to book a reservation. Note: The Apple Support app, AppleCare plans, and certain features of the app and/or AppleCare plans are available only in select countries or regions. You are not required to purchase an AppleCare+ plan to use the Apple Support app. If you purchase an AppleCare+ plan, payment will be charged to your Apple Account at the confirmation of purchase. For monthly or annual payment plans (if available in your country or region), your account will be automatically charged within 24 hours prior to the end of the current billing period. You can manage your monthly or annual payment plan by going to your account settings on your device after purchase. Rules, restrictions, terms, and conditions apply to all AppleCare+ plans. To view the AppleCare+ plan Terms and Conditions (if any) sold by region see apple.com/legal/sales-support/applecare/applecareplus/. All AppleCare+ plans can be cancelled at any time in accordance with the AppleCare+ plan Terms and Conditions. If you purchase AppleCare+ with Theft and Loss in the United States, your Theft & Loss Insurance Documentation can be found at assurantdeviceclaim.com/InsuranceDocuments for plans purchased prior to September 15, 2020, or aigtheftandloss.com/coveragedocs for plans purchased on or after September 15, 2020. See apple.com/legal/privacy/ for the Apple Privacy Policy.

Screenshots

My Verizon4 screens
Apple Support4 screens

Verdict

The call

The clearest difference is rating: My Verizon at 4.7 against Apple Support's 3.9. My Verizon also leads on ratings volume (5.5M vs 34K) and monetization model (ad-supported vs free with in-app purchases). On price, review sentiment, update cadence and ads there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

My Verizon holds the better App Store score, 4.7 against 3.9. That said, the two scores are not equally well evidenced: My Verizon has 5.5M ratings behind it against 34K, so its average is the more settled of the two. Written reviews point the same way: 41% of My Verizon's written reviews are positive against 37% of Apple Support's.

UpkeepUpdate frequency

Both ship on a similar rhythm, roughly monthly. Both last shipped on October 31, 2026.

Scorecard4 real differences · 7 level
My Verizon versus Apple Support: the parameters behind the verdict, then further details
ParameterMy VerizonApple Support
PriceFreeFree
Rating4.7 (5.5M ratings) — better3.9 (34K ratings)
Positive reviews41.1% of reviews — better36.9% of reviews
Number of ratings5.5M — better34K
Update frequencyMonthlyMonthly
AdsNoNo
In-app purchasesNoNo
MonetizationAd-supported — betterFree with in-app purchases
Best chart rank#6 — better#7
DevicesiPhone, iPadiPhone, iPad, Vision Pro — better
Requires iOS16.0 — better26.0
Further details — not scored
Size168 MB37 MB
Age rating4+4+
DeveloperVerizon WirelessApple Inc.

Customer experience

My Verizon

All ratings5,540,782 ratings
Positive92.2%
Neutral3.3%
Negative4.5%
Written reviews2,669 reviews
Positive41.1%
Neutral4.7%
Negative54.2%

Apple Support

All ratings33,572 ratings
Positive70.2%
Neutral6.9%
Negative22.9%
Written reviews2,111 reviews
Positive36.9%
Neutral4.9%
Negative58.2%

User reviews

My Verizon

From 5.5M App Store ratings

What we love

  • 🚀 Great customer service
  • 🔒 Reliable network coverage
  • 👍 Easy to use app
  • 💡 Loyalty discounts and rewards

Room to improve

  • 🐛 Buggy app with glitches
  • 💰 Expensive plans and hidden fees
  • 🤖 Poor communication and inconsistent information from customer service
  • 🤔 Difficult to navigate account and billing issues

Apple Support

From 34K App Store ratings

What we love

  • 👍 Helpful and friendly support staff
  • 🚀 Quick response and resolution of issues
  • 💡 Useful troubleshooting features
  • 🔒 Secure and trustworthy service

Room to improve

  • 🐛 Buggy and unreliable app performance
  • 🤖 Lack of knowledgeable support staff
  • ⏱️ Long wait times and repeated transfers
  • 🤔 Confusing navigation and limited options

Bugs and requests

My Verizon

Reported bugs

3 issues
  • App crashes and freezes
  • Incorrect billing and account information
  • Issues with setting up and managing payment methods

Requested features

4 requests
  • Improved app stability and performance
  • More transparency in billing and plan details
  • Better account management tools
  • Seamless integration between app and website

Apple Support

Reported bugs

3 issues
  • App not compatible with older iOS versions
  • Issues with sending and receiving images in chat
  • Inconsistent behavior when trying to reset devices

Requested features

3 requests
  • Ability to download all iCloud data to external storage
  • More options for managing parental controls
  • Better integration with other Apple services

In-app purchases

None

My Verizon

No in-app purchases

None

Apple Support

No in-app purchases

Questions

Is My Verizon free?
My Verizon is free to download, with no in-app purchases.
Is Apple Support free?
Apple Support is free to download, with no in-app purchases.
Which has better reviews, My Verizon or Apple Support?
My Verizon is rated higher. My Verizon averages 4.7 out of 5 from 5.5M ratings, while Apple Support averages 3.9 from 34K ratings.
Do My Verizon or Apple Support have ads?
Neither My Verizon nor Apple Support shows ads.
Which is updated more often, My Verizon or Apple Support?
My Verizon ships an update monthly, and Apple Support monthly. Most recently, My Verizon was updated on October 31, 2026 and Apple Support on October 31, 2026.
Which is more popular, My Verizon or Apple Support?
My Verizon currently peaks at #6 in the App Store charts, and Apple Support at #7. Chart position reflects recent download velocity rather than total install base.

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