My Verizon vs Apple Support
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
My Verizon
Manage your Verizon mobile and home internet accounts in one place. View usage, pay bills, shop for devices, and access support. Get personalized offers and manage your plan details easily.
- Personalized account view
- Manage mobile and home internet
- View usage and plan details
- Simplified bill payment
- Shop and upgrade devices
- 24/7 virtual assistant support
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Meet the My Verizon app. It’s everything Verizon, all in one place. Launch the app and get your latest personalized view of customizable shortcuts, your current balance, bill savings, perks, offers and more. And to find what you’re looking for faster, switch between different app sections using the tab bar. What’s inside: There’s loyalty you’ll love, featuring Verizon Shine for daily drops, epic experiences and more. Plus, opt in to start scoring 3% cash back every single month with Verizon Dollars. Your Mobile and Home Internet accounts are just a tap away. Quickly manage your devices, make plan changes, view usage and discover everything your plan has to offer. Keep track of all your Home Internet accounts, 5G Home. LTE Home and Fios. With our simplified bill, you can see details, schedule AutoPay and make secure payments. Best of all, you can shop or upgrade right from the app. It’s the fastest way to get what you want for Mobile and Home. Looking for answers? Support’ has you covered. Chat with your Verizon Assistant 24/7, walk through account details, explore new plans, get help with troubleshooting and more. Everything is easier with the MyVerizon app. Do it all. All in one place.
Apple Support
Access personalized solutions for all your Apple products and services in one convenient app. Troubleshoot issues with guided steps, chat with support, manage subscriptions, reset passwords, and find nearby service locations for Genius Bar appointments.
- Personalized product solutions
- Subscription management
- Password reset
- Live chat support
- Step-by-step troubleshooting
- Service location finder
- Genius Bar reservation booking
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Need help? Get the support you need for the Apple products you love—all in one place. Apple Support gives you personalized access to solutions for all of your Apple products and services. Learn how to manage your subscriptions, reset your Apple Account password, and more. Chat with us to troubleshoot an issue, or get guided, step-by-step solutions to resolve it yourself. And if you decide to visit the Genius Bar or an Apple Authorized Service Provider, Apple Support can help you find a nearby store to book a reservation. Note: The Apple Support app, AppleCare plans, and certain features of the app and/or AppleCare plans are available only in select countries or regions. You are not required to purchase an AppleCare+ plan to use the Apple Support app. If you purchase an AppleCare+ plan, payment will be charged to your Apple Account at the confirmation of purchase. For monthly or annual payment plans (if available in your country or region), your account will be automatically charged within 24 hours prior to the end of the current billing period. You can manage your monthly or annual payment plan by going to your account settings on your device after purchase. Rules, restrictions, terms, and conditions apply to all AppleCare+ plans. To view the AppleCare+ plan Terms and Conditions (if any) sold by region see apple.com/legal/sales-support/applecare/applecareplus/. All AppleCare+ plans can be cancelled at any time in accordance with the AppleCare+ plan Terms and Conditions. If you purchase AppleCare+ with Theft and Loss in the United States, your Theft & Loss Insurance Documentation can be found at assurantdeviceclaim.com/InsuranceDocuments for plans purchased prior to September 15, 2020, or aigtheftandloss.com/coveragedocs for plans purchased on or after September 15, 2020. See apple.com/legal/privacy/ for the Apple Privacy Policy.
Screenshots
Verdict
The clearest difference is rating: My Verizon at 4.7 against Apple Support's 3.9. My Verizon also leads on ratings volume (5.5M vs 34K) and monetization model (ad-supported vs free with in-app purchases). On price, review sentiment, update cadence and ads there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
My Verizon holds the better App Store score, 4.7 against 3.9. That said, the two scores are not equally well evidenced: My Verizon has 5.5M ratings behind it against 34K, so its average is the more settled of the two. Written reviews point the same way: 41% of My Verizon's written reviews are positive against 37% of Apple Support's.
Both ship on a similar rhythm, roughly monthly. Both last shipped on October 31, 2026.
| Parameter | My Verizon | Apple Support |
|---|---|---|
| Price | Free | Free |
| Rating | 4.7 (5.5M ratings) — better | 3.9 (34K ratings) |
| Positive reviews | 41.1% of reviews — better | 36.9% of reviews |
| Number of ratings | 5.5M — better | 34K |
| Update frequency | Monthly | Monthly |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Ad-supported — better | Free with in-app purchases |
| Best chart rank | #6 — better | #7 |
| Devices | iPhone, iPad | iPhone, iPad, Vision Pro — better |
| Requires iOS | 16.0 — better | 26.0 |
| Further details — not scored | ||
| Size | 168 MB | 37 MB |
| Age rating | 4+ | 4+ |
| Developer | Verizon Wireless | Apple Inc. |
Customer experience
My Verizon
Apple Support
User reviews
My Verizon
From 5.5M App Store ratingsWhat we love
- 🚀 Great customer service
- 🔒 Reliable network coverage
- 👍 Easy to use app
- 💡 Loyalty discounts and rewards
Room to improve
- 🐛 Buggy app with glitches
- 💰 Expensive plans and hidden fees
- 🤖 Poor communication and inconsistent information from customer service
- 🤔 Difficult to navigate account and billing issues
Apple Support
From 34K App Store ratingsWhat we love
- 👍 Helpful and friendly support staff
- 🚀 Quick response and resolution of issues
- 💡 Useful troubleshooting features
- 🔒 Secure and trustworthy service
Room to improve
- 🐛 Buggy and unreliable app performance
- 🤖 Lack of knowledgeable support staff
- ⏱️ Long wait times and repeated transfers
- 🤔 Confusing navigation and limited options
Bugs and requests
My Verizon
Reported bugs
3 issues- App crashes and freezes
- Incorrect billing and account information
- Issues with setting up and managing payment methods
Requested features
4 requests- Improved app stability and performance
- More transparency in billing and plan details
- Better account management tools
- Seamless integration between app and website
Apple Support
Reported bugs
3 issues- App not compatible with older iOS versions
- Issues with sending and receiving images in chat
- Inconsistent behavior when trying to reset devices
Requested features
3 requests- Ability to download all iCloud data to external storage
- More options for managing parental controls
- Better integration with other Apple services
In-app purchases
My Verizon
No in-app purchases
Apple Support
No in-app purchases
Questions
Is My Verizon free?
Is Apple Support free?
Which has better reviews, My Verizon or Apple Support?
Do My Verizon or Apple Support have ads?
Which is updated more often, My Verizon or Apple Support?
Which is more popular, My Verizon or Apple Support?
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