My Verizon vs Tech Coach
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
My Verizon
Manage your Verizon mobile and home internet accounts in one place. View usage, pay bills, shop for devices, and access support. Get personalized offers and manage your plan details easily.
- Personalized account view
- Manage mobile and home internet
- View usage and plan details
- Simplified bill payment
- Shop and upgrade devices
- 24/7 virtual assistant support
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Meet the My Verizon app. It’s everything Verizon, all in one place. Launch the app and get your latest personalized view of customizable shortcuts, your current balance, bill savings, perks, offers and more. And to find what you’re looking for faster, switch between different app sections using the tab bar. What’s inside: There’s loyalty you’ll love, featuring Verizon Shine for daily drops, epic experiences and more. Plus, opt in to start scoring 3% cash back every single month with Verizon Dollars. Your Mobile and Home Internet accounts are just a tap away. Quickly manage your devices, make plan changes, view usage and discover everything your plan has to offer. Keep track of all your Home Internet accounts, 5G Home. LTE Home and Fios. With our simplified bill, you can see details, schedule AutoPay and make secure payments. Best of all, you can shop or upgrade right from the app. It’s the fastest way to get what you want for Mobile and Home. Looking for answers? Support’ has you covered. Chat with your Verizon Assistant 24/7, walk through account details, explore new plans, get help with troubleshooting and more. Everything is easier with the MyVerizon app. Do it all. All in one place.
Tech Coach
Get instant, 24/7 access to tech experts for troubleshooting, device setup, and digital security guidance. Manage claims, monitor device health, and learn how to maximize your technology's potential. Access coverage details and repair options conveniently.
- 24/7 expert tech support via call or chat
- Hassle-free claims filing
- Device health monitoring and setup assistance
- Digital security guidance
- Tips to maximize device potential
- Access to coverage information
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The Tech Coach app provides instant, round-the-clock access to experts ready to solve your tech issues. Plus, access claims management, device setup, benefits, and coverage details. - Connect with Real Tech Coach Experts 24/7: Reach out to our team via call or chat within seconds. No more waiting in line for tech support! - File Claims Hassle-Free: Quickly file claims with Asurion® right from the app. - Monitor Device Health: Access device health diagnostics, battery checkups, setup assistance, and WiFi scans. - Digital Security Guidance: Receive personalized, one-on-one digital security assistance, covering everything from safeguarding your credit card information to monitoring your online identity. - Maximize Your Tech: Unlock the full potential of your devices with tips on trade-in value, location privacy, contact transfer, and more. - Easily Access Coverage Info: Conveniently locate your plan information and learn about repair and replacement options. Download the Tech Coach app today and enjoy expert tech assistance whenever you need it, all from the convenience of your device. Please note: This app uses Device Administrator permission. In order to provide remote support and screen-sharing capabilities, some devices require device administration access. This access will only occur with your permission and will be disabled when the remote session ends. App usage analytics and device data are sent to our servers for analysis in order to provide the best service we can. Your device characteristics data and device ID might be also sent to third parties; in case of an app crash, personal information will not be shared. Full information is available for you in the Privacy Policy that you can review before downloading the app.
Screenshots
Verdict
My Verizon and Tech Coach both sit at 4.7 stars, but that hides the real split: 66% of Tech Coach's written reviews are positive against 41% of My Verizon's. My Verizon's advantage is ratings volume (5.5M vs 13K) and monetization model (ad-supported vs free with in-app purchases). On price, rating, update cadence and ads there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
On the App Store both sit at effectively the same score — 4.7 for My Verizon against 4.5 for Tech Coach. That said, the two scores are not equally well evidenced: My Verizon has 5.5M ratings behind it against 13K, so its average is the more settled of the two. Written reviews are what separate them: 41% of My Verizon's written reviews are positive against 66% of Tech Coach's.
My Verizon ships an update monthly, Tech Coach every 6 weeks. Both last shipped on October 27, 2026.
| Parameter | My Verizon | Tech Coach |
|---|---|---|
| Price | Free | Free |
| Rating | 4.7 (5.5M ratings) — better | 4.5 (13K ratings) |
| Positive reviews | 41.1% of reviews | 66.4% of reviews — better |
| Number of ratings | 5.5M — better | 13K |
| Update frequency | Monthly — better | Every 6 weeks |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Ad-supported — better | Free with in-app purchases |
| Best chart rank | #11 — better | — |
| Devices | iPhone, iPad | iPhone, iPad, iPod — better |
| Requires iOS | 16.0 | 15.5 — better |
| Further details — not scored | ||
| Size | 168 MB | 42 MB |
| Age rating | 4+ | 17+ |
| Developer | Verizon Wireless | Asurion Mobile Applications Inc |
Customer experience
My Verizon
Tech Coach
User reviews
My Verizon
From 5.5M App Store ratingsWhat we love
- 🚀 Great customer service
- 🔒 Reliable network coverage
- 👍 Easy to use app
- 💡 Loyalty discounts and rewards
Room to improve
- 🐛 Buggy app with glitches
- 💰 Expensive plans and hidden fees
- 🤖 Poor communication and inconsistent information from customer service
- 🤔 Difficult to navigate account and billing issues
Tech Coach
From 13K App Store ratingsWhat we love
- 👍 Helpful and patient tech support
- 🚀 Quick and efficient problem resolution
- 💡 Valuable asset for technical issues
- 👍 Friendly and knowledgeable staff
- 👍 Convenient 24/7 availability
Room to improve
- 🐛 Inconsistent service quality
- 🕰️ Long wait times for assistance
- 🔁 Repeated troubleshooting steps
- 🤖 Lack of personalized support
- 🤷♀️ Inability to escalate complex issues
Bugs and requests
My Verizon
Reported bugs
3 issues- App crashes and freezes
- Incorrect billing and account information
- Issues with setting up and managing payment methods
Requested features
4 requests- Improved app stability and performance
- More transparency in billing and plan details
- Better account management tools
- Seamless integration between app and website
Tech Coach
Reported bugs
4 issues- Disconnections during chat sessions
- Inability to access chat history
- Malfunctioning app features
- Incompatibility with certain devices
Requested features
5 requests- Improved notification system
- Expanded support for non-Verizon devices
- Integration with other Verizon services
- Offline troubleshooting capabilities
- Callback option for long wait times
In-app purchases
My Verizon
No in-app purchases
Tech Coach
No in-app purchases
Questions
Is My Verizon free?
Is Tech Coach free?
Which has better reviews, My Verizon or Tech Coach?
Do My Verizon or Tech Coach have ads?
Which is updated more often, My Verizon or Tech Coach?
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