help
I am unable to log-in or anything at all please help
Tech
Self test opinion works better than any expectation
AL was very helpful today trying to fing another coach I needed to speak with. He found her and got
her message to me. He also assisted me previously about a new piece of equipment I needed. Nancy Powell
Small business owner
The Assurion tech Lyka is super!!!
She was very patient and kind to guide which help me fix my problem that I had over three months my phone would not accept calls or I couldn’t call out many times I missed a lot of important calls and I’m very grateful. I tried to call a few other times Verizon technician people and they said unplug the router never helped fix problem for about 90 days the only way was to call or receive a call using many times FaceTime audioon my iPhone 11 Pro Max … Lyka tremendous did!!!
Lyka yay !!!
Thank you kindly
Steve D. Karapatakis
She was very patient and kind to guide which help me fix my problem that I had over three months my phone would not accept calls or I couldn’t call out many times I missed a lot of important calls and I’m very grateful. I tried to call a few other times Verizon technician people and they said unplug the router never helped fix problem for about 90 days the only way was to call or receive a call using many times FaceTime audioon my iPhone 11 Pro Max … Lyka tremendous did!!!
Lyka yay !!!
Thank you kindly
Steve D. Karapatakis
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Horrible and worthless
I spent Two hours on and off hold while continually having my call dropped and having to start from scratch over and over and over again. You guys have the worst system. I hate Verizon tech coach ! I am leaving Verizon all together based on these people.
Unauthorized use took money out of my account without giving me knowledge or talking to me
Add too expensive
Connect Internet
Ren, my customer service person was most helpful in getting my Internet connected give him a raise
Jay (Tech)
My Support tech person was 1000 points helpful to me very respectful, Jay is one in a million person so helpful and help me to understand what I was doing… He is so nice and trustworthy and understanding love working with him ,,, keep up the good work ♥️🙏🏽
Tech coach
Very satisfied
Home tech issue
So they have an option to call or chat for home tech but every time I try to chat about my claim, I am in the wrong department but I clearly chose the “Need help with your home tech?” chat option.
Having issues
The Get Started button is not working. I can not access my account through Verizon One app for the last 2 months
💕💕
Love it here
Note
For others, please use the phone number on this app it may be faster and more efficient
Unable to Check Verizon Home Device Claim Status
When I have filed claims using the Verizon Tech Coach app for home devices, the claim submits perfect. However, when I attempt to check the status of the claim in the same app, I click on claims then Verizon Home Device. It asks for my phone number to verify the account, I receive the text, but then an endless loop of verification occurs and I never get to see my active claims. Asurion says call Verizon, Verizon says app is developed and controlled by Asurion, which the App Store also shows. Please fix this glitch.
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Horrible customer service
Verizon has been hacked can’t place an order customer service is from India an now help whatsoever
6S
Great help
Great service
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Fixed issue ourselves
My husband went to Australia & had no service. I went to chat tech coach to try to fix the issue. The 1 tech coach wasn’t able to solve the problem & referred me to Tier 2 Support. My husband told me to wait for a few more days as he just got to Australia and might need some network fixing by itself. Couple of days past & still didn’t work. He was just glad he had wifi to communicate with me. Then I called Tier 2 support after that & the lady I spoke too was also not able to solve my husbands phone problems as well. She said that she did some working on her part & will need to take about a whole day to get the phones statistics & told me she will call again at 5pm same day. 7pm came & I still haven’t received any calls. So I contacted tech coach again. She also just tried going through what the 1st tech coach did to try to fix the issue. It still didn’t work. So I just did some researching myself & tried to activate a new eSIM on my husbands phone on my end. He’s connected to wifi & he said that he received that notification for a new eSIM to be set up. Clicked on yes and was able to establish a new eSIM. It fixed his issue on his service when I was the one that tried to issue him a new eSIM but the tech coach’s that tried to do that on their end were unsuccessful. He is in Australia with no phone service & had to walk a couple of miles just to connect to wifi. He needed his phone for work & personal reasons. He’s also in the military & can’t always hang around where wifi is. I cannot believe we fixed the issue by ourselves whereas the tech ‘coaches’ were suppose to know & we’re paying for this too & the $100/month international plan that my husband didn’t get to use for 3 weeks!
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Won’t load devices
Missing my account’s devices
